Forum Coordinators: RedPhantom
Poser - OFFICIAL F.A.Q (Last Updated: 2024 Nov 09 11:21 pm)
Yeah, I got the same (copy/paste) mail respone when I emailed them (I ordered Aug 23). I'm trying not to freak-out too much. Or read into any mail messages (like the one you and I also received). We can only imagine the amount of orders (and overnight/next-day orders) a small company can fill in one day.
The following is the reason why I mentioned it. -------------------------------------------------------------------- Also, Starlet wanted me to tell everyone that people who placed an order today, no matter which method, will be receiving their tracking numbers tonight. Thanks for your patience & support! Karen Curious Labs 9/6/02 2. Re: Curious Labs no longer taking phone orders??? by emaleth on 9/6/02 16:50
I didn't recieve anything from CL except the initial "thank you for your order", when I first purchased it? Did they send out tracking numbers to anyone? The message you posted, Himico, doesn't make sense, How can they investigate it on Thursday but not today? I am not saying you don't make sense, it was what they told you that has me confused. (: Genny
Cromwell1, dude, CL is trying to keep up with like three weeks of PRE-ORDERS and you're complaining about ordering Friday and not getting a tracking # three days later? There are literally THOUSANDS of orders pre-dating yours. You can't blame CL for not bucking your order to the front of the queue. Get in line.... Kuroyume Ordered 8/28/2002
C makes it easy to shoot yourself in the
foot. C++ makes it harder, but when you do, you blow your whole leg
off.
-- Bjarne
Stroustrup
Contact Me | Kuroyume's DevelopmentZone
Sorry. I know, but you can imagine three people (who knows how many for real) trying to prepare and coordinate shipments and fire off shipment notices to a thousand people a day. Probably not totally automated and you can bet that they bit off more than they could chew with everybody's flurry to get their copy of P5 (with pre-orders and orders around the release date). Anyway, don't quote me on this, but I thought that I read somewhere that pre-orders would have their tracking # by 9/6/02. I just (literally) received mine, but it doesn't bother me as long as it eventually arrives (with Airbone's (that's not a typo) record as described on this forum, that could be a sight to see). ;P With that in mind, your shipment notification may arrive later tonight or in the morning. That's not too bad considering some online ordering that I've done in the past. One software company took my money (credit card) with a "you'll get your preregistered copy of the software in an e-mail within 24 hours" and didn't receive it for nearly three weeks and after several escalatingly ligitical e-mails to them. Patience, Kuroyume
C makes it easy to shoot yourself in the
foot. C++ makes it harder, but when you do, you blow your whole leg
off.
-- Bjarne
Stroustrup
Contact Me | Kuroyume's DevelopmentZone
I received that same generic response, but note what they say about International orders. The people overseas should be pleased with this: Thank you for your email regarding your preorder of Curious Labs Poser 5. We began shipping orders placed in our US online store last Friday. As stated on our website, we allow 1-3 days for orders to be processed once we begin shipping. Our fabulous warehouse is getting the packages out the door as fast as they can and the remainder of the preorders will be shipped today and Tuesday. International preorders should begin to arrive on doorsteps on September 15. You will receive tracking information at the end of the day (PST) on the day your package ships. We have no way to track the status of your order on our website. If you have not received tracking information on your order by Thursday morning, please contact me at orders@curiouslabs.com to follow up on your package. *************** About an hour later, I received my tracking number, but as someone else said when I checked AirBorne's website, there was no information. It's probably not posted yet. I pre-ordered August 27th.
Poser 2, 3, 4, 5, 6, 7, 8, 9, 10, Pro 2014, 11, 11 Pro
Of course, they say "begin to arrive on doorsteps on September 15." This would probably be determined by when the order was first placed. I would think that Canadian orders wouldn't be much different from U.S. orders. I used to ship UPS Ground to Canada from the D.C. area and sometimes it only took three days. That was a few years ago, but I can't imagine things have changed much. But then again you have Customs and I know what a PITA they are.
Poser 2, 3, 4, 5, 6, 7, 8, 9, 10, Pro 2014, 11, 11 Pro
I pre-ordered and haven't received any notification yet. I even emailed when I found out they were shipping because I had given them my po box rather than my physical address. But before emailing them, I called and left a message.
Nothing.
I realize they've got a lot to get out but someone could have returned a call by now.
...... Kendra
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I ordered the Poser5 on August 25. I have receive no e-mail. Responding to my inquiry, they saidwe allow 1-3 days for orders to be processed once we begin shipping. We have no way to track the status of your order on our website. If you have not received tracking information on your order by Thursday morning, please contact me at orders@curiouslabs.com to follow up on your package. They have no way to track my order. However, if I dont receive the tracking information by Thursday morning, they will investigate the problem?????