I’ve had the same issue, where ‘check out’ can not add. And it’s one cent off, and if you overpay the one cent with store credit, it still won’t allow the trans, had to pay the one cent overage error with CC.

This is being looked into by our developers. We will have a solution for this issue soon. Thank you for your patience while we work on fixing this.

Hello,

That order has been removed for you. Let us know if you need help with anything else :) 

Hello,

I spoke with developers, and they should have that fixed for you now. Please let me know if you are able to see all of Caisson's products, or if they are still not visible to you.

Hello,

I took a look into the event and noticed some are sitting at the correct sale price of 60%. Some however are not. This is because some products will start in different sales and it will take them out of the previous event. You can find this note at the bottom of our sales articles. We are actively working on addressing this issue and should have a solution soon. 

Disclaimer:

Some vendors are participating in multiple sales events due to the various VGS & sales we have for June.

Some items may be in 2 promotions at the same time and price may be affected depending on the latest event. Kindly note that this is beyond our control.

chaos_dog posted at 5:20 AM Mon, 5 June 2023 - #4467183

Hello there, could you please consolidate my gift certificates? Thanks a lot.

I've combined all of your most recent gift certificates and left your previous gift cert as it was. You will now have a new certificate code in your account that you can pull up at checkout.

Let me know if you need anything else!

I've forwarded this to the image creator! Thank you for showing your enthusiasm! 

This has been brought to our developer's attention and will be fixed soon. Thank you for making us aware of this issue.

Hello,

We're sorry for the inconvenience this has caused you. Our countdown system wasn't accounting for the hour difference in CDT compared to CST and the timers have now been corrected. You shouldn't see this happen again.

Hang tight while this is looked into. I'm sorry for the issues this has caused all of you. This will be fixed soon.

Hallo Paulienchen,

Bitte klicken Sie unbedingt auf das blaue „+“-Symbol rechts neben dem Gutscheinfenster. Dadurch wird der Gutschein auf Ihre Bestellung angewendet.

Bitte teilen Sie mir mit, wenn Sie weiterhin Probleme beim Kauf Ihrer Artikel haben.

Mit freundlichen Grüße,

ShaniaB.

Hello Paulienchen,

Please make sure to click on the blue "+" symbol to the right of the voucher window. This will apply the coupon to your order.

Please let me know if you continue to have problems purchasing your items.

With best wishes,

ShaniaB.

Hello MC5465,

I've found your previous order of Poser 12 and sent you the information to your sitemail located here on Renderosity. It includes your license key and your installer link if needed. 

Please let me know if you can access your USB now.

ShaniaB.

Hello. Store credit should now be available again. It only happened for so long this time due to some timing with other projects we are taking care of. Normally, you wouldn't notice this happen since payments are done in just a couple hours usually. This delay occurs each time we do payments and is unavoidable. But I will ask our developers about placing a notice in at checkout when that feature is disengaged. Thank you for your suggestion!

Store credit must be locked in order for us to complete payments to our vendors. Those payments will be done today. Thank you for your patience as I get that taken care of. I'm sorry for the frustrations this has caused.

rj3504 posted at 10:29 AM Thu, 13 April 2023 - #4462026

Hello, can I get  two gift cardsconsolidated please

Hello MC,

It looks like you purchased the USB drive for Poser 12. The USB product details clarify that the USB is meant to be purchased in addition to the official software product. You will have to purchase the full software product to be able to receive your license key. That product is located at the link below.

https://www.renderosity.com/marketplace/products/145224/poser-12-windows-and-mac

I'm sorry for the confusion this has caused. Please let me know if you have any other questions.

Kind regards,

ShaniaB.