Hello,  

Credit Cards have a two step process.  

An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified.  

This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged.  

It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled.  

If you get the AVS failure, please do not keep clicking the Make secure Purchase button. Each time you do it puts another pending charge on your account. 

Let me know if you need any additional assistance.

Thank you,

Hi,

It looks like your order has now been marked as "paid" and your downloads should be 

available.

Please let me know if you continue to have issues.

Thank you,

Hi,

I just looked and your order has indeed been paid and your downloads are available to

you for download.  Please let me know if you continue to experience issues with this.

Thank you and have a great weekend!!  

Hi,

Actually on order #112547044, the download is available to you.  Is there possibly an

issue that I am not seeing?  When you have a moment, could you please check this and

make certain that it's working for you.  If not, I will "dig" a little deeper, however it looks

to be available.

Thank you and have a great weekend,

Hi,

There are two threads in the Community Center forum. One for BUG issues ONLY and

the other for suggestions/feedback regarding the changes so please post in the

appropriate thread in that forum so we can keep it all centralized in one location and not

miss any important feedback or bug issues.

Here is the BUG only thread

http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2882334

Here is the SUGGESTION/FEEDBACK Only thread

http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2882335

Just to let you know, we are diligently working to fix all of the "bugs" that need to be

fixed.  Thank you for your feedback.

Have a great day,

Hi,

****Please direct all questions, comments, suggestions, feedback, issues, etc…..to

one of the threads below*****

There are two threads in the Community Center forum. One for BUG issues ONLY and

the other for suggestions/feedback regarding the changes so please post in the

appropriate thread in that forum so we can keep it all centralized in one location and

not miss any important feedback or bug issues.

Here is the BUG only thread;  http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2882334

Here is the SUGGESTION/FEEDBACK Only thread;  http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2882335

Thank you and have a great day!! 

I'm sorry about that.  I'm glad it finally worked for you.

Have a great evening,

Hi,

The method of payment that was chosen for this order is "PayPal".  If you have a 

"PayPal" account, you can manually go into your order and hit the "PayPal" button to

pay.  If not, the easiest way to correct this is for me to delete the order and you can

re-order and choose the method of payment in which you would like to pay.  Please

let me know how you would like to proceed.

Thank you,

Hi,

I apologize for the inconvenience, however we do that for our member's protection to

ensure that your financial information is not being used fradulently.

In the ordering process, it is stated that it could take up to 24 hours if you are a first

time buyer, however it rarely ever takes that long, especially if it's during normal 

business hours.  After you've made your first purchase, your downloads are available

immediately.

Thank you for your understanding.

Have a great day!!

Hi,

We appreciate your feedback.  We look forward to you seeing all of our "new"

improvements.  If you have any additional feedback and/or suggestions, please direct 

those to;

http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2882335

Thanks again and have a great day, 

Excellent.  My apologies for the delay.

Have a great day,  :thumbupboth:

Hi,

We appreciate your feedback.  I will certainly make certain that the "team" is aware of 

the issues that you are having.  Please understand that we are doing some major 

upgrades to the site that I'm certain you will enjoy.  This should "roll out" later this

week.

Thank you for your patience,

Hi,

This was an issue earlier as we are doing some MAJOR work to our site.  Thank you so

much for letting us know about this.

This problem has now been fixed.  

Please let me know if you experience any additional issues.  

Thank you,  :thumbupboth:

Hi,

Thank you for making us aware of that.  I'm glad it worked out for you.

Have a great weekend,  :thumbupboth:

Hi,

If you purchased something already, it has always given a "Warning".

This is not the case if something that you received was "BOGO", or gifted, anything that

is $0.00.

Let me know if this helps.  I think that this is what you are asking me......:unsure:

Have a great day!!  :biggrin: