Hello,

The order still exists on Renderosity's end, so it's holding your gift certificate for that order.

You can cancel this order by going to your orders page (https://www.renderosity.com/marketplace/account/orders). Click on the red "Cancel Order" button in the top right of your order. Once you do that, you should be able to use your gift certificate again.

We can also cancel the order for you, just let us know the order number. You can submit a support ticket here https://support.renderosity.com/. (It's easier for us to track, and you don't need to put your info in a public forum.)

Let me know if that helps? Or if you have any other questions/concerns?

Thank you,

Laura

I've gifted you three the Prime Freebie from yesterday (as it was our mistake that it wasn't available). Please check your Product Library, and let me know if there are any issues.

The freebies (including the Prime Freebie from yesterday) will be available again for a catch up. So if anyone misses any freebies, keep an eye out for that :)

For anyone else who missed yesterday's Prime Freebie due to our error, please submit a support ticket (https://support.renderosity.com/). Otherwise, your request can get lost in the forums.

Let me know if you have any questions. Thank you for shopping with us :)

It should be fixed now, there was a permissions issue. Please try again and let me know if it's still giving you trouble?

Sorry for the inconvenience there, and thank you for reporting the issue!

It looks to be working now, sorry about that. Please let me know if it's still broken. You can also let me know who asked you to post, and I can message them directly to verify with them.

Thank you for posting here. Developers are looking into it.

  Think that will be best, unless you can sync reg renderosity with support in future?

Happy to help :) 

The support system has separate login credentials from Renderosity.com.

I think what antje is saying is that you don't need to create an account in the support system, you can just click "Open a New Ticket" whenever you want to contact support.

However, it may be more convenient for you to have an account in the support system. I'm not sure what making an account will do, but I'm guessing it'll at least make it more convenient for you to submit multiple tickets (since the system would already have your basic contact information). If you want an account on the support site, you will have to create a new account first. However, you can submit tickets without an account.

Please let me know if you have any other questions/concerns?

Thank you for contacting us, really sorry for all the confusion here. 

Laura

That is cookie based. If you click "Hide warning and view image", the site should remember that for any other products with content warning.

If you clear your cookies, use your browser's private mode, use a different browser, use a different computer, etc., the site won't remember your choice.

I agree that it would be good to make it a setting, and I'll add that to our issue tracker. It wasn't done like that originally because cookies account for logged-out users as well as logged in (and time, resource constraints, etc etc). But we should be able to add a setting.

Please let me know if you have any other questions/concerns. You can also submit a support ticket (https://support.renderosity.com/) to reach us.

Thank you for the feedback :)

Laura

For anyone following this thread: This feature has been added.

Thank you for your feedback :) Please re-open your support ticket (or open a new ticket) if you have any questions/concerns.

For anyone following this thread:

We made the message more noticeable by making it stay there a little longer. 

Thank you for your feedback :) Please re-open your support ticket (or open a new ticket) if you have any questions/concerns.

ebasham fixed an issue that was making the site slower for the past day or so. Not sure exactly when it started, but it was very noticeable this morning.

Site should be back to normal now. Of course, we still have other long-term performance improvements to make. But should be better now than the past day or so. :)

TwiztidKidd posted at 5:04 PM Mon, 18 September 2023 - #4474793

https://gtmetrix.com/reports/www.renderosity.com/3EsprO61/

I see a "C" ... that's a huge improvement!!  Thank you so much! Keep up the fantastic work!

I retire from this thread. Have a fantastic day!

Thank you all for the feedback, we hear ya :)

The page loads are definitely slower than we'd like (with variance throughout the day and for certain pages). The site upgrades this year and the previous year have helped in a lot of ways (the Rewards page took what felt like a minute to load, previously!), but there's definitely more to do.

Rest assured, we're aware of the issue and it's all on the to do list. 

Hi,

My first impression is we can add that new sort option. :)

I've copied this over to our ticket support system, as it's easier for us to follow up with you as needed. Please check your email to respond.

Thank you for your feedback, please let me know if you have any questions/concerns.

Hi there,

I think I know what you're talking about, just had a follow-up question to confirm.

I've copied this thread over to our support ticket system, since it's easier for us to follow up with. You should get an email that lets you reply to us.

Please let me know if you have any questions/concerns. Thanks for your feedback :)