My pleasure.

Have a great weekend.....

Hi,

I've just gone into your order, and it is showing your downloads as being available.  Are 

you still seeing this order as being in "pending" status?

Thank you,

Hi,

In order for us to better assist you, could you please forward those emails and/or

product ID's to store@renderosity.com?  Once I get this information I can get this to the 

appropriate department to look into this.

Thank you,

Hello,

In addition to the refund, I wanted to let you know where to look, in the product

requirements to know exactly what you will need prior to making a purchase;

If you scroll down below the item, the first box you will come to is the "content

information", the box underneath that one will be the "product requirements".  That is

what you will need to reference to make certain that you have the software required 

for the item that you are purchasing.

I hope this information helps.

Thank you and have a great day,

Hi,

I've issued you a refund in the form of in store credit for "Olive Trees", order #112500033.

Please let me know if you have any questions and/or need additional assistance.

Thank you,

Hi,

I'm not real sure what's going on, however I just went to the clearance items and they seem to be working.

Could you please check and let me know if you continue to experience issues with these?

I apologize for the inconvenience.

Thank you,

Hello,

You will need to contact the vendor directly for product support and/or refund request.

To contact the vendor please click the "contact" link next to the vendor's 
name on the product page, or use the site mail system.

Site mail requires only the vendor's username.

Please allow 72 hours for a response from the vendor.

If you have not heard from the vendor in that time frame, please let us know 
so we can contact them on your behalf.

Thank you,

ShelbiE

My pleasure.  Have a good day.

Hi,

I've issued you an in-store credit for "MKT Having Leg Tank CrabDog" on order #11249566.

Please let me know if you have any questions and/or if you need additional assistance.

Thank you,

My pleasure.  Have a great day!!

Hi,

I've deleted your unpaid order from your Renderosity account.

Please let me know if you need assistance with anything else.

Thank you,  :biggrin:

Hi,

We've refunded your credit card for the duplicate payment as well as have removed the

"blank" order from your Renderosity account.

Please let us know if we can further assist you.

Have a great weekend,  :biggrin:

Hi,

We will get this taken care of for you.  I will let you know as soon as this has been done.

Please let me know if you have any questions and/or need additional assistance.

Have a good day,  

Hi,

Good news.  Your files are available for download now.  Again, thank you for your patience.

Let us know if you need any additional assistance.

Thank you,

Hi,

Thank you for letting us know.  The Marketplace at Renderosity is currently working

diligently to get this corrected.  I will let you know as soon as this is fixed.  Thank you for

your patience.

Have a great day,