To find the updates, go to the e-on software website. Click on Support>Software Updates. Scroll to the bottom of the page and click on Show All Products.

Maybe you can check and see if you are running the final build for your Vue 11 Infinite; also, that your graphics card drivers are up to date?

Sherrie, check your inbox. If you need support for products or have questions like this, it's always best to contact us directly so we can help; you can always drop me an email at the support@cornucopia3d.com .

Drifterlee, the download links would have been sent automatically by the system. Please make sure you check your spam folders just in case.

Also, log into your account at e-on software; on your main account page, scroll down to the orders, find your order and click on it and you will get a page where you can request fresh download links and your serial be sent out. make sure your email address is correct in the account.

The only stuff you would ever need to redownload is locked (copy protected) items. and that only if your new license doesn't recognize them, but normally when you install, as

seachnasaigh mentioned, the installer will ask if you want your previously installed content recognized. You can copy over your old folders, or leave them where they are and just link to them in the preferences.

seachnasaigh, I think the best thing to do is for you to put in a tech support ticket with all theinfo you include here, it seems quite detailed to me and might be very useful for the developers to see what the problem might be.

When you use the automatic installer option for content, the installer will put the content in the location you specified when you installed the license; some browsers have a default download location specified in options, so if you can not find the downloads, you should always check there. If you are using Vista or Windows 7 or above (both 32 and 64 bit versions), when installing any modules or content, you need to right click on the content installer, and select "run as administrator" . For Windows 8 and above, you might try running in Windows 7 compatability mode. You will need to ensure you have popups enabled for the site for the content to download successfully. As well, if you have problems using one browser, try another; Firefox and Chrome browsers seem to work very well with the site.

If you have a problem using the content installer, or you purchased and downloaded directly from Vue, or can't locate the installed content, go to My Account>My Purchased Items>Show Purchases. If you don't see the list of the items individually, click the box for "Show all Purchases". Find the item in the purchases list, click on the
little Edit icon, and change to a zip file; make sure to click Apply when changing a setting. Unzip the file to the desktop and check to see if all contents are there;  you can then install the content ytheself. Also remember, many browsers have a default "downloads" folder that is in the browser preferences; you might want to check there for any content you can't find. Since the zip file/ installer setting is controlled by cookies, it is always possible for there to be a hiccup and so to have an installer download when you might want a zip file. In this case, just download the content installer to your desktop and click to start it. When it says where it will install, if that location is not where you want the content, click on "no" and the installer will open a window where you can browse to the folder location you prefer.

If you are not familiar with installing your own content, there will be folders that reflect the menu hierarchy in the store. The location of an item in the store reflects where you should place an item in that hierarchy in your own folders. By default, Windows 7 and above uses the document/e.on/vue x folder. Mac users will find /Users/username/Documents/e-on software/Vue x . If you look in ythe folders, you will see content files with a double tilde ~~ next to them. These are not actual items that are on the hard drive, but are virtual content that you can purchase in the store. They are like little thumbnail placeholders. When you click on items in ythe various
content browsers (Plant, Material, Object etc) and you see an item with the little Cornucopia3D symbol, that is one of these placeholder files. Items that are actually in the folders as content you have purchased will not have the double tilde next to them, and in the content browsers will not have a Cornucopia3D symbol.

If it's a *.atm file it goes in Atmospheres
If it's a *.bmp, *.jpg, *.tif file it goes in Bitmaps (unless it was included with an
*.obj file)
If it's a *.cld file it goes in Clouds.
If it's a *.clr file it goes in Color Maps.
If it's a *.flt file it goes in Filters.
If it's a *.fnc file it goes in Functions.
If it's a *.mat file it goes in Materials
If it's a *.vob file it goes in Objects
If it's a *.veg or *.tpf file it goes in Plants.
If it's a *.vue file it goes in Scenes.
If it's a *.txs file it goes in Text Styles.

If you have installed the content correctly, and when browsing in your system browser you can see the files but the Vue browsers (plant/object/etc) doesn't see them, you may just have to re-add the folder. Click on "new" in the object (or other) Vue browser, and browse to the folder with the new content in. The new content will be added into the browser.

Hope this helps!

Here's the link to the Cornucopia3D page:

http://www.cornucopia3d.com/contests.php

Have fun!

Older versions sometimes don't work with newer operating systems, so Benjamin is right, the free Vue Pioneer or the PLE version might suit you at least for now.

I'm so sorry to hear this, Ariana.

I"m very sorry to hear about your dog. My beloved cat was diagosed last Thursday with lymphoma on a lobe of her right lung, and has started chemo. She was also recently diagnosed with hyperthyroidism, and was suffering from pancreatitis. She is so unwell right now, was in hospital for 2 weeks, but luckily is home now, so I am nursing with medicines, feeding tube, etc. We will be talking with our vets and feline oncologists regarding quality of life, since she will never be cured and the chemo should give us a few months more with her, but it's hard to see her so unwell and not quite her usual sunny self, so I"m not sure a.t.m. how long we will go on with this. But it's so hard when someone so close, 2-legged or 4-legged, is so ill. So you do have my sympathies, I hope things improve for you.

My sweetie:
http://www.renderosity.com/mod/gallery/index.php?image_id=426848

http://www.renderosity.com/mod/gallery/index.php?image_id=427650

http://www.renderosity.com/mod/gallery/index.php?image_id=427694

http://www.renderosity.com/mod/gallery/index.php?image_id=488219

http://www.renderosity.com/mod/gallery/index.php?image_id=1052467

http://www.renderosity.com/mod/gallery/index.php?image_id=1096110

e-on software has a PLE version of Vue 6 Infinite here:

http://www.e-onsoftware.com/products/?page=try

Renders are watermarked, but the PLE version doesn't expire and is perfect for a learning tool. They also have an academic store if you decide to purchase non-PLE licenses.

http://www.e-onsoftware.com/order/?bEdu=1

I like it too, Agiel; looks great!

Also available for Vue users in vob format at Cornucopia3D!

Can't do it, I'm afraid; that scene file is copyrighted by Eran Dinur, and redistribution is prohibited. You would need to get Eran's permission, as well as e-on's.