Hey everyone,

We are using an API that is specific to Windows 10. We believe the issue here has to do with the way SSL is handled in Windows 10 vs Windows 7. As you may be aware, TLS 1.2 is the new SSL standard. By default, this is not enabled on Windows 7 but my understanding is that it can be. This may be something to experiment with to see if you can get the login to work. We have not experimented with it since Windows 7 is EOL. Let us know if this works if you try it.

To be clear, this should only impact your ability to login to your purchase history through Poser 12. You can still download your purchases from your purchase history here on the site and manually install them into Poser 12 running on Windows 7.

Yes - we have seen the exclamation point display, but that was only in the case where some ad images were being delivered via http instead of https. We have never seen any warnings regarding the RSA key as you mentioned. Ad images and other images being delivered via http would not have caused any issue with the RSA key either.

Tommy

LaurieA,

Can you please provide a screenshot of that message and the url of the page you are receiving that on? We are aware that one of our advertising providers is sending through some ads via http rather than https, which causes some confusion about site security at times. We are working with them to get this resolved at this time.

We are getting a different message from Google Chrome regarding TLS and the RSA key that states as follows:

The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_128_GCM).

Thank you,

Tommy

wimvdb,

Please forward your credit card details (assuming they are reissuing you a new card since it has been compromised) along with the 800 number on the back of the card to store@renderosity.com so we can contact the card issuer and investigate further.

Thanks so much!

Tommy

Hi Fredy,

Please be sure to send the compromised credit card details along with the contact number on the back of the card to store@renderosity.com so we can call the issuer and investigate further.

Thank you,

Tommy

Hey everyone,

I just want to take a moment to discuss the issue of credit card fraud. We have had about 10 members report to us that they have had their credit card compromised in the past week. Most of those individuals have confirmed shopping at Renderosity and DAZ over the past few weeks. We have found in at least 4 cases so far that the individuals used PayPal for their purchases on Renderosity but used their stored credit card info to purchase at DAZ. When completing your purchase through PayPal, no credit card or bank information is shared with us . Only in the case that you actually pay by submitting your credit card information on Renderosity could any of your credit card data be compromised. We recommend using PayPal to help secure your credit card details for online purchasing when that option is available rather than entering all of your credit card at checkout to make your purchases. We provide that option for all purchases at Renderosity.

In addition, we have spent several hours over the past two days scanning and reviewing all of our systems, processes, and codebase to be absolutely certain everything is 100% secure. At this time, we have no reason to believe anyone's credit card data has been compromised through our checkout process. As a reminder, Renderosity DOES NOT store your credit card data whatsoever in our system or elsewhere. It is only passed through to our gateway provider at the time of checkout and never stored beyond that. We are fully compliant with the latest SSL and TLS requirements as well.

We ask that if you find your credit card has been compromised to do the following:

1.) Immediately contact your financial institution and make them aware.
2.) Review all of the stores that you have used your card recently and contact them. Especially marketplaces that store your credit card information.
3.) If you have used your credit card (not PayPal) to checkout at Renderosity, please contact store@renderosity.com with all of the details, including the date/time you last used your card here, as well as other places you have recently used your card so we can properly investigate the matter as thoroughly as possible.

We appreciate your business and would like to wish you all a happy holiday season.

Regards,

Tommy Lemon
Vice President, Renderosity

Will you please tell us exactly which version of Firefox you're using and whether or not you have any extensions, ad blockers, etc running?

Razor42,

Before launching the new site, there were upwards of 9 ads in the sidebar and one in the header when viewing a gallery image. With the new design, the gallery image page has a maximum of 2 ads.

jpiat, we are listening and appreciate everyone's concerns. We will be making some changes over the next couple days to make sure the larger image sizes are available. Actually you can upload 4000x4000 images right now. But we will be making some additional improvements over the next couple days to address you and other's concerns.

Thank you for the feedback.

Hey everyone,

I want to assure you that no gallery image files were deleted, resized or manipulated in any way through the site launch process. In some of the thumbs, the html div container may have zoomed in or out on your image to accommodate the new design specifications - but the actual image files themselves have not been touched. If any of you feel this is incorrect, please provide your link here or send to me via sitemail and we will investigate and get back to you asap.

Thanks,

Tommy Lemon
Vice President, Renderosity

Razor - you are correct. Image uploads are disabled through that editor now. You can create links, but because this feature was being abused with offsite images and links, the image upload/insertion was disabled in this release. My apologies for the confusion there. We did have to remove the existing unsecure images due to the fact that they were breaking the SSL protection for the site throughout many forum posts.

Boni - go to "settings" then click the "forums" option in the white sub-menu bar from that page.

Hi takezo3001 ... your gallery is not gone. It should display soon. Some older galleries are not available right now due to site updates.

Can you tell me which browser, browser version, and OS you are using to help us troubleshoot the issue?

Thanks.

which browser and version are you using?  I am unable to replicate the problem IE 6/7 & Firefox 1.5/2.