I just downloaded the Grey Alien from Sixus This damn site billed me twice and the damn figure does not even load or install into Poser 4 (with the patch installed!)$30 wasted never buying anything from here ever again will stick to DAZ 3d only sorry Renderosity lost a customer, neat and cool stuff I wont buy it sorry!

Two points.

• Firstly even if you are emotionally upset please refrain from using profane language even with the asterisk. I find it offensive.
• Secondly, I am absolutely certain that the issue can be resolved. I doubt if either the model's creator or the store staff man a 24/7 help desk so it may be best to exercise patience before coming out with such an outburst.

Attached Link: http://market.renderosity.com/softgood.ez?Who=sixus1

Sixus is a well known merchant here and there seem to be other people who have this product with no problems, judging by the product reviews on that item. As Phil said, there is no reason this can't be resolved. Especially if you've been charged twice. To contact sixus, hit the link above and IM or mail them, if you haven't already. Regarding the double-charging, IM ClintH or send a mail to store@renderosity.com. I don't know what timezone you're in but remember it may differ, so it might take a while to get a response. Be patient and I'm sure it can be sorted out.

Phil and Karen said it all. I've alerted Clint to this thread.

Cool out Fella!! If I was in a store and you berrated a salesperson like that, I would find it just about as unacceptable!! Life is TOO short so sit back, count to 10 and enjoy it. :) Irene

try working in a big city people talk to me like that all the time

Cryo, sounds like the whole experience was a very fustrating one for you. But the people here are excellent to deal with, given the opportunity. And you would be the one to lose out in the long run by not getting goods from here. The talent and experience here is substantial, in fact you'd be hard pushed to find better elsewhere. I'm sure it'll get sorted.

I don't know why it wasn't moved, but, certainly, that's where this kind of thing gets resolved fairly quickly by ClintH.

I've never known/seen a problem that couldn't be solved with a bit of time and patience. ClintH is excellent at getting this sort of thing resolved, and if the model doesn't work, there may be a way to fix that for you, as well. Having a temper tantrum in a forum isn't going to accomplish anything any quicker, though, and it certainly gives the rest of the community an impression of you that you might not want us to have. bonni

Try working in an E.R. on a Friday or Saturday night. Email the store at the link in the marketplace and they will fix you up. They have always been MORE than helpful here. Marque

Geez, there's an endless number of them, need to come in here, make a big noise and shoot themselves in the foot... sigh. :] Fish

Brandon I know the feeling. I work in a call centre and the amont of abuse we recieve is unbelieveable. Including the most disgusting language and racist insults. I'm a supervisor there, and any customer using abusive language gets a polite warning to tone it down. If they don't, then we cut 'em off. Fair enough, people get frustrated because their washing machine broke down. But there's another human being on the end of the phone, and my agents don't get paid enough to sit there and be called a load of disgusting names. What cracks me up is when some idiot shouts, "I'm gonna sue your arse!" I'm like, "Why, what's my arse done to you? What are you going to sue it for, being fat and having cellulite?!?" LOL

LOL Karen, Know just where your coming from, I used to work for a well known but infamous cable supplier in the UK in their fault management centre. It was known as a 'negative by nature' environment, ie they were only phoneing cos something was wrong!!!

Regarding the Grey Alien, if you are having any problems with it feel free to contact Sixus1 Media (BTW--we used to sell that same Alien at DAZ) and I will help you figure out what the problem is that you are experiencing. Rebekah Garner Sixus1 Media

Hello cryodragon, I'm very sorry to hear that you double purchased the Grey Alien. I have credited back the duplicate purchase. You can see this reflected on your Purchase History page. We will issue a credit back to your Credit Card today as well. In regards to the installation issue. I just checked the product and it is packaged fine. If you unzip the contents into the folder that you have Poser installed in and select the Use Folder Names check box in your ZIP program all files should be distributed to the proper subfolders for Poser to access. If you continue to have problems with the install please contact sixus1 directly or feel free to work with me .. I can be reached at clinth@renderosity.com Let me know if you need anything else. Thanks for shopping at the MarketPlace. Clint MarketPlace Manager

Clint, you are a marvel of tact and diplomacy.

I had a problem with a download link and posted in the MarketPlace forum. The response was very fast!! I suggest going there next time.

LOL mit, that wouldn't be a now-bankrupt company by any chance would it? My sister used to work for them, on the digital TV side... she said by the time she left, if she heard one more person shouting "What on earth am I supposed to do without my telly?!?" she'd punch them out... heheheh

Just for the record, Rebekah and I have a number of pretty effective mechanisms in place between email, forums on our site and the fact that our business phone number is publicly available right of the site as well, through which we work very hard to maintain the uttmost quality in customer support. Anyone who has dealt with us on any number of levels can atest to our dedication in this regard. I only mention these things because in an instance such as this I feel it is very important that the customer facing issues with a product understand that there are numerous channels open to them to rectify the problem, both through Renderosity and Sixus1.com. Anyone who knows me on a personal level will know that I am a very irritable person when it comes to a product or service not fulfilling my expectations and it is with that in mind that I work very hard to bring my customers the same level of satisfaction that I would personally expect. Please contact me directly via IM, email (lgarner@sixus1.com) or any of the contact info at our site if you have any questions, comments or other issues regarding this or any other Sixus1 products.

Thanks for your repsonse :] ladynimue

mit - I think I worked for the same cable company - every day was just one load of abuse after another! Cheered me up no end, 'cos I just thought that no matter how bad my life might be, I was never going to get that irate about my telly (or lack of it!). Impeccable politeness in the face of misdirected abuse often works wonders!

Karen and Darkginger, yep you both know where I'm coming from. And as is often the case, aggression is usually the outcome of fustration and confusion. The funny thing is, as here, the problem can be sorted out within a short while.

Cyrodragon, plaese seek some help. Get theraphy becuase you have a problem, seriously. Every single post of you has been in this "tone of voice" you sound off like a 3 year old that wants an icecream. Try dealing withg your problems like an adult instead of ranting and raving like this over and over. Cheers, Axe.

cryodragon Give everyone a break. I know it can be frustrating if things like that happen but take a step back. Both the folks here and sixus1 are more than reputable. I have never waited for help or an answer longer than a day. In sixus1's case I can tell you he or Rebekah have responded to me in LESS THAN FIVE MINUTES! That is not the actions of someone who doesn't care. later bear99

"You catch more flies with honey then with sugar" really is what it says. Having worked in service for many, many years now I can garentee that those who exerise patiance are far more likely to get what they want (and maybe even a little more) then those who run around thinking "The squeeky wheel gets oiled". My philosophy; "Just replace the squeeky wheel, save the oil" I won't go into the 'nastier' side of service, we'll save that for the "When Service Reps Attack" episode.