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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Download Failed

MaxG opened this issue on Sep 22, 2000 · 5 posts
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MaxG ( ) posted Fri, 22 September 2000 at 12:49 PM · edited Sat, 21 September 2024 at 7:23 PM

I purchased Catharina's Michael #3 texture and the purchase went through just fine but when I clicked the download button it said the download file was corrupt. I have contacted her but don't know if she can help because it is through the store. Anyway, the texture is paid for but I can not get it downloaded. Never had problems with Zygote or any other download purchase, so............HELP :)

pdblake ( ) posted Sun, 24 September 2000 at 2:31 PM

Try contacting JHandley, the link to email her is at the top of the page.

MaxG ( ) posted Sun, 24 September 2000 at 2:39 PM

I did.........no response :( Catharina forwarded my email to her as well :(

rcook ( ) posted Sun, 24 September 2000 at 6:18 PM

Don't worry. It will get taken care of for you.

MaxG ( ) posted Tue, 26 September 2000 at 7:27 PM

Jennifer handled the problem for me and I did receive my purchased product.......she was so pleasant to deal with on this issue :) MaxG

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