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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
This may be due to the way we stream the download to your browser, due to security measures. There are a couple of browsers that don't like this. If you continue to have problems downloading the file from your account screen in the store, we'll arrange to email you the file. BTW, you can download purchases for up to 30 days.
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When trying to download a purchased file I get the error message....ERROR No file specified. I have emailed for assistance but would like to know if this error is my machine or the host :)