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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 02 8:03 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
I to am suffering this same problem, i have bought my first item from Renderosity, ive been charged via my paypal account and told the file is available to download, even given a link via email to where to download it yet there is nothing, nowhere to go as to where i can download it. we are now about 14 odd hours later and still no change. Its a little annoying as id heard that renderosity was good with its purchases yet this is my first product from here and already promblems have arissen. Would love a quick responce as i needed this product before i went to work which is in 3 hours time...
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I'm having the same problem as the previous post. I made a purchase, I received an email indicating that my credit card has been charged and the files are available for download. I'm not a first time customer, but I find there are no download links 24 hours later. What gives?