Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 02 8:03 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
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For the second time now, I have had a valid coupon rejected in the marketplace. The coupon expires at midnight, CST. I copied the number from the e-mail and pasted it into the relevant field at the checkout. It was only when I finalised the purchase that I was told that the coupon was invalid, or expired (neither true). When I tried to re-run the operation, I found that the items I was trying to buy were already in my list of purchases; the purchase engine had disregarded my coupon, but validated everything else. In other words, regardless of the coupon to which I was supposed to be entitled, I had paid the full price for the things I had bought.