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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 02 8:03 am)

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Subject: Coupons not honoured


Morgano ( ) posted Mon, 22 May 2006 at 7:04 PM · edited Sun, 02 February 2025 at 9:18 AM

  For the second time now, I have had a valid coupon rejected in the marketplace.   The coupon expires at midnight, CST.   I copied the number from the e-mail and pasted it into the relevant field at the checkout.   It was only when I finalised the purchase that I was told that the coupon was invalid, or expired (neither true).   When I tried to re-run the operation, I found that the items I was trying to buy were already in my list of purchases;  the purchase engine had disregarded my coupon, but validated everything else.   In other words, regardless of the coupon to which I was supposed to be entitled, I had paid the full price for the things I had bought.


Debbie M. ( ) posted Mon, 22 May 2006 at 8:09 PM

Hi Morgano,

Did you hit the "Apply" button after entering the coupon code, before completing the checkout process?

Debbie M.


Morgano ( ) posted Tue, 23 May 2006 at 6:45 PM

Thanks for replying.   I am not certain about the "Apply" button, but I think that I must have used it, because the checkout process did detect the coupon and explicitly (and invalidly) reject it.  


Debbie M. ( ) posted Wed, 24 May 2006 at 10:04 AM

I'm going to email you shortly :)

Debbie M.


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