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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 13 2:00 pm)

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To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Download Reset

Rainfeather opened this issue on Mar 06, 2010 · 3 posts
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Rainfeather ( ) posted Sat, 06 March 2010 at 8:25 PM · edited Wed, 13 November 2024 at 3:00 AM

Hi there!

I just received a gift from a friend and got the confirmation from Rendo a few minutes ago but when I tried to download it, it told me that I have exceeded the maximum number of downloads allowed for the product. Not quite sure why this is so or if it's a glitch in the system but is there a way to have it reset so I can download it, purty please?

Thanks in advance!

Rain

KristiS ( ) posted Sat, 06 March 2010 at 9:25 PM

Hello,

This member was a first time buyer which is why you could not access the gift. I have verified their information and activated their downloads so you will now see the download link in your account.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Rainfeather ( ) posted Sun, 07 March 2010 at 12:19 AM

Oh, awesome! Thank you very much for the prompt reply!

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