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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 2:51 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Order problem


sphinxke ( ) posted Mon, 18 October 2010 at 3:41 PM · edited Sun, 24 November 2024 at 9:11 PM

Hi :) ,

I just placed an order, with the 10dollar GC applied. When I went to check out with PayPall, it said it was a new, improved and faster way to pay. After about 10 minutes, PayPall is still rotating to get my order paid. The order is showing as 'unpaid' in my account, and, the 10 dollar GC isn't added to my order anymore. It was $105.05, and now shows as $115.05. I'll have to stop the PayPall transaction, as it is time to go to bed.

Can the problem with the GC be solved somehow, and how can I pay my order?
 

Thx in advance :) .

 


StaceyG ( ) posted Mon, 18 October 2010 at 3:54 PM

Hi,

The $10 gift certificate is like a form of payment, and is showing that the $10 was applied as a payment.  This leaves your balance owed through paypal as $105.05
To pay for your order through paypal (payment method you chose), please see information at the link below.

http://www.renderosity.com/mod/service/index.php?questionid=619 

If you would like to chose a different method, we will need to cancel the pending order , so you can replace.

Please let us know how you would like to proceed.


sphinxke ( ) posted Mon, 18 October 2010 at 10:23 PM

Payment and mail send :)

Order#: 111837755
Date: 2010-10-18

Thx for the help :)

 


fluffgirl ( ) posted Mon, 18 October 2010 at 11:10 PM

I finally join pay-pall...i did all the transaction right.. it took the last 4 days as it was week end..i try to transfer money from my bank account to pay-pall..and i got no where..i put in 30dollars and did all the right things..there was no confirmation..there is another 3 days to wait..if that is not working..I will give up that mode of  payment as i don't  understand it and to  those 2 peoples i wanted to by things from.. im sorry if i have to canceled the purchase...believe me it was so much easier with my bank card... I never had any explanation why they accepted it for years and than  stop...but I did try ......i will ask  my son when he comes over....all the best to the artist....yvonne bales


KristiS ( ) posted Tue, 19 October 2010 at 12:58 PM

Hi sphinxke,

I have verified your paypal payment and marked your order as paid.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


KristiS ( ) posted Tue, 19 October 2010 at 1:06 PM

Hi fluffgirl,

It is quite alright as your order will be sitting here waiting for you : )

If you have any questions on how to pay for your order, please contact us at store@renderosity.com.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


sphinxke ( ) posted Tue, 19 October 2010 at 1:57 PM

Thank you very much KristiS :)


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