Sat, Nov 9, 5:25 PM CST

Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Order # 112032527


JOE LE GECKO ( ) posted Mon, 14 November 2011 at 3:35 PM · edited Fri, 20 October 2023 at 9:40 PM

I contacted support more than a week ago by mail and never got any reply.

I bought a product that isn't working with DS. It is not specified it will not work in DS ( DS users constantly have to guess if a product will or will not work when it is not specified or tested ).

 

I'd like to get a refund for this order because I can't use this product.

 

BTW, this is weird that I have to post in a forum that everybody can read to solve such an issue while I don't get any answer to my email...

 

Thanks for your time.


KristiS ( ) posted Mon, 14 November 2011 at 3:50 PM

Hello,

I have responded to the email you sent to store@renderosity.com.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


JOE LE GECKO ( ) posted Mon, 14 November 2011 at 4:01 PM

Thank you for your reply, I have just read it and contacted the vendor ( maybe the good one ).

If I get it right, I have to contact the vendor ( there are three of them for that product ) who has total decision making power on the refund ( which implies each customer isn't given the same service/rights since it's depending on each vendor's good will alone )?


KristiS ( ) posted Mon, 14 November 2011 at 4:20 PM

I would contact whichever vendor is listed first.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.