Sat, Feb 8, 11:02 AM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 08 2:14 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Charged twice for one order

OddMuse opened this issue on Jan 12, 2013 · 3 posts
Back to Forum Print
OddMuse ( ) posted Sat, 12 January 2013 at 5:15 PM · edited Wed, 29 January 2025 at 5:45 PM

Hi, I ordered Galadrel Hair for V4 and A4 today and received it via order #112264001, all looks good and downloads are active on that order . However, I appear to have been charged twice for this as another order number is showing (112264002), which went through at the same time, charging me another $8.39, but it's blank where the product and download should be. As Galadrel Hair is the only product I purchased today, I'm a bit confused as to what the second charge of 8.39 is for.

Thanks for looking into this,

Donna (aka WyckedPixie)

 

StaceyG ( ) posted Sat, 12 January 2013 at 5:39 PM

Hi

 

I have credited the duplicate payment back to your credit card as well as removing the duplicate empty order from your Renderosity account;)

 

Thank you

Stacey

OddMuse ( ) posted Sat, 12 January 2013 at 5:56 PM

Thank you so much, Stacey! 

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.