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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 8:04 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Refund

3Dpixi opened this issue on Mar 26, 2015 · 7 posts
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3Dpixi ( ) posted Thu, 26 March 2015 at 8:19 AM · edited Mon, 25 November 2024 at 7:52 AM

Just out of curiousity : how long does it normaly take to get a reply for a refund request?
I thought there was a customer support mailing adress but all I could find was the store@renderosity.com
Is that the right adress to send to?

Peggy
P3D.Art 

KristiS ( ) posted Thu, 26 March 2015 at 9:26 AM

Yes, that is correct. I do not remember seeing a request from you, can you please send it again?

Sorry if I missed it...


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

3Dpixi ( ) posted Thu, 26 March 2015 at 9:50 AM

Thanx for the reply Kristi .. No need to be sorry :)
Apperently all my mails send earlier this week got lost somehow :/ .. I will send again.

3Dpixi ( ) posted Thu, 26 March 2015 at 9:54 AM

have send again and have put you in CC .. just in case ;)

KristiS ( ) posted Thu, 26 March 2015 at 12:58 PM

I got it and responded :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

3Dpixi ( ) posted Thu, 26 March 2015 at 2:22 PM

I saw and replied .. Thank you for the quick service Kristi :)

KristiS ( ) posted Thu, 26 March 2015 at 4:07 PM

You are very welcome hon :)

Have a wonderful day and keep me posted please :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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