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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: products not available for download

adorety opened this issue on May 03, 2015 · 2 posts
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adorety ( ) posted Sun, 03 May 2015 at 1:56 PM · edited Tue, 19 November 2024 at 1:46 AM

Concerning order #112713714 I have a paypal receipt indicating I paid, but my downloads are not available. Please help.

I have the transaction ID from PayPal if it is required to complete this transaction.

AD

KristiS ( ) posted Mon, 04 May 2015 at 9:53 AM · edited Mon, 04 May 2015 at 9:53 AM

Hello,

I have just checked this for you and I am showing it as paid on the Paypal side as well as ours and your downloads are available for you to download.

Please let me know if you need further assistance.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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