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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 18 8:42 am)

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To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: In Style for 70's Head Scarf file not found -- cannot download

Spit opened this issue on May 10, 2015 · 5 posts
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Spit ( ) posted Sun, 10 May 2015 at 11:59 PM · edited Wed, 04 September 2024 at 8:28 AM

Order #: 112716892

When I try to download the subject item a page comes up complaining about a key not existing. The other items in the order downloaded fine.

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KristiS ( ) posted Mon, 11 May 2015 at 11:55 AM

Hello,

I am going to get with the Marketplace staff and have them take a look.

I will get back to you as quickly as I can.

Thank you for letting us know :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

jennblake ( ) posted Mon, 11 May 2015 at 5:10 PM

Hi. 

The new file is in place for that product. I'm sorry for the trouble..when it was uploaded it was corrupted somehow. Please let us know if you need any further assistance at all. :) 

Spit ( ) posted Mon, 11 May 2015 at 7:29 PM

Thank you. I was able to download now.

Was this the wrong place to post about it?

jennblake ( ) posted Mon, 11 May 2015 at 9:53 PM

No not at all. :) I just told Kristi I would take care of it and be sure you knew the new file was available to you. You are in the right place. :) Enjoy your product and have a good rest of your week!

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