Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 22 11:07 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Yes everything here points to this as well except the card company says otherwise. Is there a way to look at pending transactions? The error message said fraud investigation try again. My concern is a hyjack of some sort. Like a bonehead I left the card on the kitchen table so i have to wait to contact card folkes tonight.
Credit Cards have a two step process.
An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified.
This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged because the order never went through.
It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled.
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.
Trying to buy gift card when I recieved an error message but said try again. Thinking I input wrong info I tried again. Currently a $25 charge is showing at card service 4 times. Nothing shows in Rendo account. Please advise.