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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 5:29 am)

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To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: I'd like a response on email sent 10/19/17

movida opened this issue on Oct 20, 2017 · 5 posts
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movida ( ) posted Fri, 20 October 2017 at 10:32 PM · edited Tue, 31 December 2024 at 11:33 AM

I emailed marketplace support requesting a refund for an item I had previously purchased yesterday and haven't received any reply. I ordinarily wouldn't post to the forum so quickly, but I emailed on another issue 9/25 and 9/26 and never got a response to either of those inquiries.

What info do you need from me?

Jan

jennblake ( ) posted Sat, 21 October 2017 at 7:54 AM

Hi.

I have not seen an email from you. I apologize for that. We need the order number you first purchased the item on and then the second order number. Try sending that to jennblake@renderosity.com please? Then post in here again telling me it was sent so I can see if we got it. Again, I am sorry. We have had some issues with mail being blocked as spam from certain email services.

movida ( ) posted Sat, 21 October 2017 at 10:01 AM

Hi Jenn:

I just resent to your email along with both order numbers so you can verify. Thanks for your help. I didn't get any of my emails bounced back to me so just assumed they weren't answered.

Jan

jennblake ( ) posted Sat, 21 October 2017 at 3:27 PM

I just responded and asked you one last question. 😄 Take a look and let me know please? and I am glad I got this one!

movida ( ) posted Sat, 21 October 2017 at 6:58 PM

email sent and thanks again for your help

Jan

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