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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Since all you care about is the Marketplace, your download should work!

zaqxsw opened this issue on Jun 10, 2018 ยท 8 posts
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zaqxsw ( ) posted Sun, 10 June 2018 at 7:27 PM ยท edited Fri, 01 November 2024 at 11:15 PM

Since it is quite obvious form the layout of the site that the only thing of importance is the Marketplace, you might want to have a product download process that actual works! If you can't get the products you buy, why the hell would you keep buying them?

Raindroptheelf ( ) posted Sun, 10 June 2018 at 8:53 PM

Hmm, I do not understand, I buy a lot here and my downloads always work.


zaqxsw ( ) posted Mon, 11 June 2018 at 5:49 AM

I had to pause and resume the downloads at least 40 times each to get each file to download... I tried navigating to other sites and even moving around the galleries and opening images with no delays so I know its not my internet provider. I have had this problem every time I try to download a file from her (and only here).

Raindroptheelf ( ) posted Mon, 11 June 2018 at 7:14 AM

Very strange, I never had this problem, my purchases download fast. I hope someone can help you.


FlagonsWorkshop ( ) posted Mon, 11 June 2018 at 8:20 AM

I haven't had any problem either. What browser are you using?

ashleyb ( ) posted Mon, 11 June 2018 at 12:37 PM

Hello, zaqxsw

I apologize for any inconveince could you send me your Order Number # so I can see what the hold is and make sure that i can get these products to you asap







zaqxsw ( ) posted Mon, 11 June 2018 at 1:26 PM

I'm using Internet Explorer 9. The order # is 113195600 but I was finally able to download everything.

galaxiefilm ( ) posted Mon, 11 June 2018 at 1:56 PM

I've rarely ever had problems with downloads from this site, and I have made many purchases here.

Once, my ISP had a bad connection problem and another time Paypal was 12 hours behind in clearing payments -- but neither of those issues were Rendo's fault.

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