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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order #113221130

clairoobscur opened this issue on Aug 14, 2018 · 3 posts
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clairoobscur ( ) posted Tue, 14 August 2018 at 4:47 AM · edited Fri, 10 January 2025 at 1:38 AM

I placed a first order on August 11. It seems that the payment isn't confirmed yet. When can I expect it? Thanks in advance.

PrestonW ( ) posted Tue, 14 August 2018 at 9:27 AM

Hi,
Your product is available to you 😃

To download your products, go to 'My Account' under your Avatar or username in the top, right hand side of the page.

Click on your order number in which you will then see the name of each product and the zip files pertaining to them under the title of each one. You must click on each zip file to download them: (here is the link provided for your convenience)

http://www.renderosity.com/mod/bcs/account.php

clairoobscur ( ) posted Tue, 14 August 2018 at 9:34 AM · edited Tue, 14 August 2018 at 9:42 AM

Thank you. I don't know when it became available. I couldn't find it until yesterday, and today I didn't really try.

The problem is that your last email regarding my order read :

Thank you for your order (#113221130) on Renderosity.com. You will receive another email regarding payment.

So, essentially, I was waiting for this new email. Maybe you sould review this wording?

Edited to add : OK, after checking, I see that in fact I received the email regarding the payment before the other email telling me I should receive it. I had in fact seen the "Purchase screen" with my product listed during the previous days, but either the files weren't appearing or I somehow managed to not see them, so for all I know, they might have been available since the day of my purchase.

Have a good day.

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