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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:07 am)

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Subject: Order #113258673

fred333 opened this issue on Nov 20, 2018 · 5 posts
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fred333 ( ) posted Tue, 20 November 2018 at 7:39 AM · edited Tue, 19 November 2024 at 1:39 AM

Hi, this strange orer appeared on my account - no items $101.81. I have e-mails about this mystery order too and my credit card company say they can see it on their systems. I have e-mailed customer support twice with no response. Can some one say why $101.81 has been taken off my credit card for nothing?

PrestonW ( ) posted Tue, 20 November 2018 at 9:35 AM

Hi,
I am sorry I didn't receive any email. There must have been a glitch in the system. I refunded you $91.81 back to your card and put your $10 gift certificate back in your account.

Preston

fred333 ( ) posted Tue, 20 November 2018 at 9:39 AM

Thank you very much, PrestonW. That's very fast service.

PrestonW ( ) posted Tue, 20 November 2018 at 9:41 AM

You are welcome. Let me know if you have any other problems 😃

fred333 ( ) posted Sat, 08 December 2018 at 8:47 AM

Hi,

 it has just happened again!  Order 113270526  is an empty order for the same amount as order 113270525 which I just placed.  Please can you refund me the invalid second order.  Thanks.

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