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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Refund Requested

meeshy opened this issue on Feb 18, 2019 · 4 posts
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meeshy ( ) posted Mon, 18 February 2019 at 11:45 AM · edited Fri, 09 August 2024 at 10:33 PM

Hi! I emailed you a few days ago asking for a refund for Order#: 113294741 as the seller was unable to help me with the program (doesnt create thumbnails as stated) and suggested I asked for a refund but I have had no reply, is this normal that you dont get a reply for days?? or has my email got lost in cyberspace lol mxx

jennblake ( ) posted Mon, 18 February 2019 at 3:54 PM

That is not the usual. Please send me a sitemail with your email address if it is different from the one on the order? And I will send you an email so that you are not blocked in the future. Do you want in-store credit for this item, or refund back to form of payment?

meeshy ( ) posted Mon, 18 February 2019 at 4:15 PM

Oooo I hadn’t thought of that! Yes I did use a different email but added my order number and nickname, thanks jenn I’ll sitemail you now, credit will be great if easier thank you I think the order was about 5 thousand pounds hehe mxx

jennblake ( ) posted Mon, 18 February 2019 at 4:31 PM

Sent you an email and will send sitemail also.

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