Sun, Dec 22, 2:26 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 22 11:07 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Contacting customer support

bottg opened this issue on Apr 01, 2019 · 6 posts
Back to Forum Print
bottg ( ) posted Mon, 01 April 2019 at 3:58 PM · edited Sun, 22 December 2024 at 9:37 AM

On saturday i tried to purchase a particular set (on sale) and got a "Card refused due to security checks" message. I tried a different card and same response. Tried the first one again a while later and still the same. I phoned the bank and they told me that all three payments had actually been charged. So it appears i have paid three times and not got the set (which is no longer on sale).

I have emailed the store@ email address a couple of times but not had a response at all. Am i able to get two of the charges refunded to my card and the set added to my library? It was: https://www.renderosity.com/mod/bcs/?ViewProduct=136417

bottg ( ) posted Tue, 02 April 2019 at 2:13 AM

Is there maybe another way to contact customer support?

PrestonW ( ) posted Tue, 02 April 2019 at 9:10 AM

Hi,
Sorry for the delay, Your card will not be charged as we do not have an order for you.The Hold on your card will be released in 3 to 5 business days.

bottg ( ) posted Tue, 02 April 2019 at 9:34 AM

Hi, The cards were both charged already and the money had left my account(s). The three transactions are not showing there now...

So is there anyway to get the set at the sale price, or will i need to buy it at full price now?

Thanks for your help

PrestonW ( ) posted Tue, 02 April 2019 at 9:41 AM

Deacon will be contacting you. I believe he is going to put it back on sale for you to get the discount 👍

bottg ( ) posted Tue, 02 April 2019 at 9:52 AM

Thank you everyone for your help!

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.