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DAZ|Studio F.A.Q (Last Updated: 2025 Jan 02 6:48 pm)

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Subject: Need to Reach DAZ

EClark1894 opened this issue on Mar 05, 2021 ยท 9 posts
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EClark1894 ( ) posted Fri, 05 March 2021 at 4:22 PM ยท edited Fri, 03 January 2025 at 12:21 PM

It's been a lifetime and a half since I've actually logged into DAZ. So now, I find that I can't log in... at all. Apparently, my password doesn't work as it's telling me, it's not long enough. I can't change it because I can't log in. I can't get them to email me because it's an old email address. Does anyone know the DAZ phone number that they can sitemail to me... here at renderosity? I'd probably just let it go except I've got like 20 some odd years worth of stuff in my account library. Is there another way to get i touch with DAZ?



hborre ( ) posted Fri, 05 March 2021 at 5:16 PM

You may need to submit a ticket as ridiculous as it sounds.

Jack238 ( ) posted Fri, 05 March 2021 at 5:18 PM

I have contacted their customer support email in the past and they have gotten back to me. i know they just upgraded their password requirements so that might be part of the problem. Another option might be their Facebook page. or Twitter or one of the other social media platforms they are on.

EClark1894 ( ) posted Fri, 05 March 2021 at 5:31 PM

I can't login to submit a ticket, and I'm not on Facebook or Twitter.



EClark1894 ( ) posted Fri, 05 March 2021 at 5:35 PM

Nevermind everyone. I found a way in!



RHaseltine ( ) posted Sat, 06 March 2021 at 4:41 PM

You can submit a ticket while not logged in, though of course you then have to enter your email and complete a captcha.

EClark1894 ( ) posted Sun, 07 March 2021 at 4:34 PM

RHaseltine posted at 4:32PM Sun, 07 March 2021 - #4414414

You can submit a ticket while not logged in, though of course you then have to enter your email and complete a captcha.

Well, I finally managed to log in, but now, I've got a new problem. I can't seem to change my email address.



RHaseltine ( ) posted Mon, 08 March 2021 at 3:02 PM

Changing email has been a problem since the store software changed, I'm not sure of its current status.

EClark1894 ( ) posted Tue, 09 March 2021 at 10:13 PM

Well, that's problematic.



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