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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)

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Subject: Order not gone through but charged

GRA opened this issue on Apr 19, 2021 · 5 posts
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GRA ( ) posted Mon, 19 April 2021 at 7:21 AM · edited Mon, 28 October 2024 at 11:44 PM

Hi tried to purchase a93 - dForce Shalwar Kameez for G8M Got refused but got chargedScreenshot 2021-04-19 Order.jpgScreenshot 2021-04-19 Bank.jpg Thanks

jennblake ( ) posted Mon, 19 April 2021 at 10:57 AM

on the top of those charges you see it says they have been authorized but have not been charged. That is because the order did not complete checkout and only put a HOLD on those amounts waiting to process the order. If you received an error these charges will not be processed, as we have no order for them. and the charges will automatically fall off in 3 - 5 business days. I do see an order for you on the 16th, but it is not for the item you mentioned above. Did any of your information change, or did you try to use a different card?

GRA ( ) posted Mon, 19 April 2021 at 11:49 AM

No nothing changed same card .I have no conformation of a purchase only the charge to my bank account.

jennblake ( ) posted Mon, 19 April 2021 at 11:51 AM

The order did not place. So the charge will not be captured. After some research it appears paypal was doing some maintenance through the night and has caused a lot of issues. Those charges will fall off.

GRA ( ) posted Mon, 19 April 2021 at 12:27 PM

ok thanks for your help

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