Thu, Nov 28, 4:10 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Product paid for but unable to download

Nightwind opened this issue on Apr 16, 2022 · 6 posts
Back to Forum Print
Nightwind ( ) posted Sat, 16 April 2022 at 12:22 AM · edited Thu, 28 November 2024 at 1:27 PM

I purchased Tropical Shaders by Nelmi and received the receipt but cannot download the product.

I would very much appreciate assistance in getting this corrected.

Thank you.

ShaniaB ( ) posted Sat, 16 April 2022 at 9:27 PM

Hi Nightwind,

Our system is showing this as paid. If you still can't download these items. Let me know and I'll help take care of that ASAP.

Kind Regards,

ShaniaB.


Nightwind ( ) posted Sun, 17 April 2022 at 6:16 AM

Still showing download pending so still can't download.

ShaniaB ( ) posted Mon, 18 April 2022 at 10:21 AM

Hi Nightwind,

I've gone in and adjusted the product, and everything should be working perfectly. Try downloading the item now. If this item still won't let you download it, we'll try a different fix.

Thank you for being so patient as we get this figured out.

Kind Regards,

ShaniaB.


Nightwind ( ) posted Mon, 18 April 2022 at 10:15 PM

Whatever magic you conjured worked...It is safely downloaded to my machine.

Thank you very much for your assistance,

Gwen aka Nightwind

ShaniaB ( ) posted Wed, 20 April 2022 at 10:36 AM

Anytime! Glad I could help take care of that for you 😊

If you ever need help again just ask! 

Kind Regards,

ShaniaB.


Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.