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Poser - OFFICIAL F.A.Q (Last Updated: 2024 Dec 23 8:11 am)
Attached Link: http://community.renderosity.com/messages.ez?ForumID=12356&Form.ShowMessage=2122253&Reply=2122912#7
see thread above... hope that helpsI have the same problem here ... I bought P5 from CL directly (EgiSys it was here in germany) and I'm a registerd user at CL since their Name was MetaCreation :) I have contacted CL about that but I do not expect an answer within 1 week ... I know CL is always slow answering mails :) So lets see and wait Greets Chris
"It Is Useless To Resist!" - Darth Vader
Same Probelm here as well. Have even gone to the trouble of re-entering challenge/response codes etc - still no result... registered Poser user since Poser 3.... Checked the serial number was correct by asking for an additional challenge code that worked too. Not sure what is going on - I have IM'd Katherine at CL and am badgering the customer support to get some answers... Narsil
Thanks, guys. I guess it must be true that 'misery loves company', because I don't feel half so bad now I know I'm not alone! If so many of us have the problem, I suppose CL will have to fix it. But isn't it annoying that they say the special edition upgrade extras are only 'while stocks last'? So every day we have to wait for this to be resolved, our chances of getting the special stuff are dropping... Morph
Call me an optimist, but after the total fiasco when P5 first appeared, and with the appearance of DAZ Studio, I was convinced that CL would pull out all the stops this time to make sure everything went smoothly and was a pleasant experience for their customers... But things sure don't seem to have gotten off to a good start. Morph
Attached Link: http://www.renderosity.com/messages.ez?ForumID=12356&Form.ShowMessage=2122253
Hi, As posted on this thread: Id like to please ask if you would IM me with the following details: Location/Country Version of Poser you're upgrading from Serial number The exact store URL of the product that you are trying to purchase from Error numbers received Time the error occurred As a last resort however, all people eligible for the upgrade who continue to have this difficulty on our store during the pre-order period will receive their rightful Poser 6 Special Edition upgrade. Even if we have to process the old-fashioned way of faxing proof for a manual order process, well do. But please give this at least a week for us to iron out any of these issues. Also, our Technical Support has been working to get through as many people today as possible. There are many, many inquiries coming in that the serial number get mixed in with but I do promise that you are a priority. With kind regards, KatherineWhen I pre-ordered, mine failed, but I had one little problem as mentioned above, one of my o's was a zero...changed it and it went right through no problem. Go my confirmation order also....so it went through fine. You may want to try again and really check your numbers and letters. At the (-)'s also. Sharen
Hi, The main issue for many with not being able to place their pre-ordered Poser 6 SE upgrade has been found. The majority of issues come from those in regions outside of the US. Digital River has narrowed down the call out problem and I wanted to let you know it should be fixed by noon PST tomorrow, if it's not already resolved. Our sincere apologies for the frustration on this! With kind regards, Katherine
Finally got my order through. Had the same problem as Carcinogen. I had written it down wrong on my list of serial numbers I keep in a "safe place" that takes me several days to locate every time I need them...
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Hi, OK, I bit the bullet, decided to spin the roulette wheel, and tried to pre-order P6. But when I try to upgrade from P5, I'm getting a message that my serial number is invalid. It definitely isn't. I purchased P5 directly from CL, and the number can't have been blacklisted, because nobody but me has ever had access to it. Anyone else having this problem, or can anyone suggest what might be going wrong? Thanks, Morph