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Subject: Still Shade 7LE Serial Problem

momodot opened this issue on May 26, 2005 ยท 7 posts
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momodot ( ) posted Thu, 26 May 2005 at 11:03 PM ยท edited Wed, 15 January 2025 at 5:17 PM

e-frontier/CuriousLabs, I know they are busy over there but starting nearly a month ago I have sent 3 e-mails, made two international calls (one "its not my department" and one "please leave a message") and sent an IM here which was recorded as recieved. I pre-ordered Poser 6 / Winter Queen / Shade 7LE package. The Shade serial number was not in that shipment, not on the disc envelope, not on the packing slip, not on the digital reciept or shipping documents. I have searched my emails and they did not send me a serial number that ever reached me. I feel that it is right that I be able to use my Shade disc but how long is reasonable to wait for even a recognition of my quiries? Has anyone else had these difficulties in obtaining thier Shade serial numbers? Can anyone advise me on what to do to get my serial number? I am sorry to bring this up in the forum but I am loosing patience.


PhilC ( ) posted Thu, 26 May 2005 at 11:32 PM

I'm in a similar position. I too have not got a serial number, just a promise that someone is looking into it.

philc_agatha_white_on_black.jpg

Fazzel ( ) posted Fri, 27 May 2005 at 1:05 AM

Are you sure your spam filter didn't toss it out? Or that your ISP didn't filter it out before it even got to you in the first place? I got my serial number in my email two weeks before they even shipped Poser 6 and Shade to me. Still, it seems odd they would have to email us the serial number instead of including it in the package with the disk. I wonder why they did it that way?


momodot ( ) posted Fri, 27 May 2005 at 9:22 AM

My Spam filter may very well have nabbed it. I hope I can get some help soon.


manoloz ( ) posted Fri, 27 May 2005 at 10:56 AM

I got mine about two days after recieving shipment

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momodot ( ) posted Fri, 27 May 2005 at 1:41 PM

Well, after speaking to a couple more polite people on the phone starting with a new number one of you sent me, I obtained the phone number of a person at eF/CL who was in fact able to give me my serial number. He also said he was still in the process of sending people numbers by e-mail. A very nice guy and if you IM me I will give you his number as I don't think that etiquette allows the posting of a phone number on the net without prior consent. Good luck PhilC... oh. Thanks for your contribution to the community... I bought some old P4 clothes from you the other day and your clothes maker looks brilliant.


nerd ( ) posted Sat, 28 May 2005 at 10:37 PM
Forum Moderator

I guess I got lucky. Yes, my serial was missing from the CD. But, I called CL, a living breating human answered the phone and I had my serial in like 2 minutes. Nerd3D

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