Okay, this probably isn't the BEST place to post this, but am I the ONLY one sick of the Content Paradise response times? Honestly, I've ordered two items from them, and had a question on the first, Poser 6. It took them 2 days to email me back an answer to my very simple question, and it took them over a week to ship my order OUT. Now I'm waiting to a response to a reset request on a download. And am I the only one sick of having to request resets on sites? We should be allowed to download as many times as we NEED.

Unfortunately there are people out there that would take advantage of unlimited downloads by passing their account around to friends. That is the normal reason for having download limits, to protect the site and the author of the product. - Noel

And what's to stop them from just requesting a reset and THEN passing it on to their friends? I know the reasoning behind it, and even as a merchant, I have to say I don't agree with it, at least not that particular number. I think the higher the size of the file, the more chances you should have, because the more the average dial up user will need. And really, a 47 megabyte file, there's no reason for that. Even DAZ has begun splitting their large files.

What I don't understand is why you get 10 downloads for a freebie and only 3 downloads for Poser6.I used up all 3 downloads,because I had net problems over the weekend.The 3rd download went fine so I now have Poser6,but it was stressful.

I had a problem a short while ago. I found the response to my email very fast, and not only that, I got a response to my board post here too, plus another follow up email.

Dunno about Discontent Paradise..

When I decided to buy P6 I just googled for "Poser 6", found a local supplier and ordered from them.

Got P6 (CD) within about 3 days.

I never D/L full apps 'cos if your HD crashes you've lost it. Much prefer to have it on CD, 'cos then you can cuddle it:-))

Yeah, OK, it costs a little more for P&P. But you've always got it.. (and as long as you hang on to the receipts and stuff and retain a link to your supplier, you can always get in touch with them if anything goes wrong...)

Just my way of doing things..

Cheers,
Diolma
Edited to add: Yeah, OK, I know, you can always copy the download to a CD/DVD. But somehow, I feel safer having the original in a box...

Message edited on: 10/18/2005 17:07

Hi all, I'm one of the folks responsible for managing customer service at Content Paradise. Usually the response times are pretty short. Over the last few weeks, they've been less than stellar. A key team member was out with a serious illness (that alone was responsible for significant backlog) and there had been a succession of problems, most minor, but taken together, created a large customer response... the result of that, is that it took a week and a half to push through the customer issues, and some folks waited several days for their issues to be resolved. I will however add that the vast majority of those folks were handled once they were handled, with velocity, respect, and an absolute attention to their satisfaction. I am proud of the tremendous commitment that the folks at Content Paradice have to taking care of their customers, and I could easily wrap a line around the block of folks who will back me up when I say our customers come first, last, and always. If you ever have a problem with Content Paradise; if you feel you haven't been served quickly enough, or that you didn't get what you needed, when you needed it, or even that you simply need to ask aquestion or say something important, I invite you to come speak to me. I'll be happy to make certain that you get what you need in a timely fashion. I and my teammates are here because we care, and because we are dedicated to providing extraordinary service. I am so committed to have your experience at Content Paradise be great, that I willing to speak to anyone here about what has happened in the past, and to what they can count on in the future. I'm providing my personal email address. Write me (please not all at once) and I'll address your issues, and do everything within my power to leave you clear and confident about who we are and what we're up to. Mary Tobias mariet@got.net Content Paradise

Hi all, This is Mary Tobias again. After careful thought, and due consideration... I request you contact me through the Content Paradise HELP contact system. One of my close associates mentioned the fact that the system provides superb features for traceability and follow up, and that the entire team should be able to particpate in making sure you all get the service you deserve. He's right. This isn't a personal thing, the entire team wants to let everybody know, we are committed to service excellence. So, please disregard the prior email address provided, and contact me or just support in general, through the Content Paradise HELP notification system. Thanks, Mary Tobias Content Paradise

Mary, I do not like, believe it or not, posting publically like this about a store I myself broker at. However, as I stated in the email I sent early on the 17th, this is the second time I've needed to contact CP and had no way except an email address. There's no phone number on the site to call, to speed things up, there's no list of e-mail addresses to contact with the proper issue, nada. You have a very well designed store, and you've obviously put a lot of work into it. I'm aware that one of your people is ill, because that's what I was told last time, around the 10th. My problem was a very simple one. My download for Miki was interrupted more than once. The site itself died once, when I was half way through the download and my own connection died more than once. The biggest problem I've noticed with the site is webpages that don't go anywhere (about us, for example, and FAQ, two pages that are very important) and that the help form is basically a generalized cry for help, when it should be broken down into various departments to allow for quicker sorting. A simple download reset shouldn't take two days, in all seriousness, while I can understand other issues would. In any event, this is just me venting frustration. You guys, as I've already said, have a very nice store, and I've just caught you lot at a bad time, apparently. A speedy recovery to your coworker.

Been five days, now, still no response.