Personally I am finding it hard to believe this issue is all because of Comcast. Yes, they suck but I have downloaded HUUUUUUUUUUUUUGE amounts of content from Renderosity over the last couple of years and this month is not a month with my heaviest purchases. I have had MANY months where I have purchased more content than THIS month and I have NEVER seen it take 6 minutes to download a 37MB file. NEVER!

AND this is the ONLY site I am having this issue with.

Yes, I said in an earlier post to this forum topic that I don't usually sit and watch my downloads and that's true but even so I have NEVER gone to check site mail or something and come back to check on my downloads and found the meter has bearly moved!

Plus, I can download just as fast as ever from DAZ3D or RDNA or Mec4D!

No. I don't think this is all Comcast - UNLESS - they just started something new. But I find this hard to believe also since people have complaining about Comcast "throttling" for a LONG time.

I believe mrestey is right. I echo all his observations.

Me too....

Just downloaded 3 products from RMP - took over a half hour, "speeds" ranged from 170 - 50 KB/sec. The DL might start around 170KB, but would rapidly fall, sometimes as slow as 50KB/sec.

Like Mike, I've downloaded a LOT of products from RMP over the 3 years I've been a member here. Everything was fine - up until around a month ago. The slow downloads have been consistant since then.

Something has changed - somewhere. I don't think it's entirely a Comcast issue, either - although It wouldn't surprise me if they were a contributing factor. What changed a month ago??

Hope BWsupport is looking at this time frame. Maybe there's a clue?

I am considering NOT renewing my Prime membership AND cutting my spending here.

Me too.....

Already done. I cleared out my wishlist too. I'll use my June RenderRewards and that's it.

OK. So sweet Petra (P3Design) just released a free upgrade makeup texture pack for the Zebra. It is 3.8 Meg in size. It took 1 second to download.

Based on this the 37Meg file I downloaded from my purchased items SHOULD have taken about 9 seconds.

So, as Rod stated earlier, if this slowness is because of Comcast's "thottling", why can we download freebies so much faster than PURCHASED items?

I mean REALLY, does Comcast KNOW or even CARE whether what we are downloading was purchased or was free? I DON'T THINK SO.

Much as I despise Comcast, this is NOT a Comcast issue. Freebies can be downloaded at 1 - 2 MB/sec. The best I can get for purchased - that's PURCHASED - items is 50 - 120 KB/sec?? I can download a 119MB file from Mediafire @ 3MB/sec. I can download from any other CG website at 1 - 3 MB/sec. Only at Rendo do I get below-DSL download non-speeds.

 BW Support stated that the free items are hosted on Amazon's servers. I'm no networking expert by any means, but this tells me that the marketplace items are stored on and/or served from a server....somewhere else. In Nashville? Who knows.. But somewhere between that server (or servers), and customers located nationwide, there is a bottleneck.

All I know is this has been going on for well over a month. The issue is not limited to a few people. It is not confined to one geographic area. Strifex is in the Pacific NW. Art and Mike are in New England. I am in the midwest.

I really hope the folks at Renderosity / Bondware are still investigating / working on the problem. BW Support and Stacey asked us to be patient. For myself, I am trying, but my patience has limits.

I would like to renew my Prime Membership when it becomes due, but that will depend a great deal on what progress (if any) is made on this issue.

Quote - OK. So sweet Petra (P3Design) just released a free upgrade makeup texture pack for the Zebra. It is 3.8 Meg in size. It took 1 second to download.

Based on this the 37Meg file I downloaded from my purchased items SHOULD have taken about 9 seconds.

So, as Rod stated earlier, if this slowness is because of Comcast's "thottling", why can we download freebies so much faster than PURCHASED items?

I mean REALLY, does Comcast KNOW or even CARE whether what we are downloading was purchased or was free? I DON'T THINK SO.

LOL. I MEANT to say Petra released a free upgrade makeup texture pack for the fantasy zebra textures for her new Alicia character. Gotta proof read my posts a bit better I guess.

Anyway ... I think I'm with you Rod. Much will depend whether or not we get any resolution to this issue I think. Shopping here has become a royal pain in the butt.

Are the techs still even working on this or what? Do they have any new information? Would be nice to hear something, eh?

I think this is what gets under a lot of peoples' skin.... The admins or BWSupport will post something, tell us to be patient, then you won't see anything from them for a week or two. Meanwhile, the issue(s) persist with no change.

It does make you wonder...

I have a buttload of stuff in my wish list - like Art, I think I'm just going to clear it out and forget it.

Rendo has a lot of cool stuff in the MP, but it's become such a pain to download it...

I guess all we can do is just sit back, and see what happens - and spend our money elsewhere...

Quote - I think this is what gets under a lot of peoples' skin.... The admins or BWSupport will post something, tell us to be patient, then you won't see anything from them for a week or two. Meanwhile, the issue(s) persist with no change.

I agree Rod, communication is as big an issue as the issue itself. We get a little communication and I'm "Oh, cool, they ARE listening and going to clear this up anyday." A week later.....nothing. No fixes, no whispers. Granted, I don't need to hear everyday that they still haven't found the problem, but after a month of this, I would think support at a commercial site with something to sell would want to fix a problem that is keeping them from selling.

Unfortunately for me, I'm not really saving money, because there's lots of stuff at RDNA and even Content Paradise. And back at Cornucopia 3D I just found some cool plants. I guess it's time for me to spread the love around to other sites anyway.

Yeah, I really need to bulk up my content for Vue as well.... I need to get back into playing with that application. And I think I need Alice five as well... :-)

I just cleared out my wish list – don't see any reason to keep all that stuff in there at the moment.

 Maybe someday they'll get this cleared up, but I'm not holding my breath...

Tried to look at a new product by Silver tonight. Took over 20 seconds to load each preview image. Instead of viewing all five, I gave up after the third and came here to post my complaint. 

Meanwhile the rest of the internet is blazing fast for me like usual. 

Renderosity, not only are you annoying your clients with this continued problem, but your also costing your vendors sales and denying them revenue from said sales. This isnt just a problem that affects your buyers, but your sellers as well. 

I just downloaded a 46.8 MB file from RDNA and it took about 24 seconds.

Why did a 37 MB file from Renderosity take 6 MINUTES?!

I have found that a number of the vendors who sell here also sell at RDNA. I am going to be looking there more from now on.

Me too....

Like Art said - time to spread the love around...

Quote - > Quote - I think this is what gets under a lot of peoples' skin.... The admins or BWSupport will post something, tell us to be patient, then you won't see anything from them for a week or two. Meanwhile, the issue(s) persist with no change.

I agree Rod, communication is as big an issue as the issue itself. We get a little communication and I'm "Oh, cool, they ARE listening and going to clear this up anyday." A week later.....nothing. No fixes, no whispers. Granted, I don't need to hear everyday that they still haven't found the problem, but after a month of this, I would think support at a commercial site with something to sell would want to fix a problem that is keeping them from selling.

Unfortunately for me, I'm not really saving money, because there's lots of stuff at RDNA and even Content Paradise. And back at Cornucopia 3D I just found some cool plants. I guess it's time for me to spread the love around to other sites anyway.

Hmmmmmmmmmmmmmm.... I never got a notice of this post or Rod's after this. I wonder why?

The JPG I have posted tells the story. The non-speed shown is about what I averaged. Speeds ranged from a low of around 65KB to a blazing 80KB/sec. This is only slightly better than dial-up.

My patience is at an end. This has been going on for well over a month with no apparent resolution is sight, and minimal communications from anyone at Rendo.

When it looked like they could push the blame off on Comcast, they became very invloved for a couple days - now it's back to deafening silence once again, and still no resolution to the issue.

I am done.

I will not be renewing my Prime membership, and my purchases here will cease, or be VERY minimal at best. In 2012, my purchases here totalled over $1800.00.

I am very sorry for my friends who are vendors here, because this issue is affecting them as well.

I may consider reinstating my Prime membership if and when this issue is ever resolved. At this moment I have zero confidence in that ever happening.

I am also done posting in this forum. It's just a waste of my time.

I second that Rod.

July 4th 2013, 10:00 AM

I think I am alone here. Is there anyone out there?

Just in case the admins and/or any kind of tech support just MIGHT still be monitoring these posts I will leave a little information:

I decided that while my Prime membership is still active, I may as well take advantage of it and I used the current coupon. After making my purchases, I got another cup of coffee and got settled in for the LONG wait.

But SUDDENLY ... what's this?! I CAN"T BELIEVE MY EYES! My files are downloading nearly as fast as ever! I'm getting somewhere around 22 to 30 Mbps - FROM THE PURCHASED ITEMS?

Be still my heart!

What happened?

Could it be because this is a holiday and it is morning here on the east coast? I think it likely as we have heard nothing from Rendo's tech support in a long time. I hope they are still there. I hope that what ever beast is out there destroying the Rendo bandwidth didn't get them and drag them off to cyber-hell.

As for Rod and Art ... well ... only time will tell if they are still there.

• DUN - DUN - DUUUUUUUUUUUUUUUUUUUUUUUUN*

TO BE CONTINUED

Tried a re-download of yesterday's purchase.

120 KB/sec

Essentially no change here...

goes back to silent mode

July 5th, 2013 11:00 AM

I see at least Rod is still there.

I think the tech support staff got taken to cyber-hell. Haven't heard a thing from them in a LOOOOOOOOONG time. If they are still among the living, they apparently have given up monitoring this forum - perhaps they've simply given up all together.

Well ... I just tried downloading a 58 MB file that took 9 seconds yesterday and Firefox was reporting that it would take 3 minutes. I waited for about 30 seconds and the indicator bar wasn't even moving so I gave up.

3DArena suggested clearing cache and such. I did. No change. The same 58 mb file is still not downloading worth a damned.

No. It all still sucks. I used my Render Rewards and the latest, and my last, Prime coupon to get Dinoraul's new T-Rex with additional textures. It took about 20mins or so for a total of about 30mb. In the space of a sit com, I downloaded 2 products. Ridiculous. There is nothing more I can say here. I'll be checking out the galleries, but it is unlikely I'll be buying much.

Now, HERE is something interesting:

I've been chatting with 3DArena who WAS having this slowness problem too for a few days. She said it cleared up after a couple of days and has been fine since.

BUT ... I told her that the 58 mb file I have been having trouble downloading was the first file of her Rionach character. So, she gave a link to the Rionach file in "the locker". Not sure what "the locker" is but I guess it is a more direct link to product or something like that.

And GUESS WHAT ... that same file that Firefox was telling me would take 3 minutes but wasn't moving and IE told me would take 5 minutes and was downloading at 150 KBS downloaded from the locker in 30 seconds!

So, she speculates that this is an indicator that the STORE here has a problem.

I believe she is correct.

IF there are any techs following this, please check this out.

It's the file locker.  Prime members get space on it with their membership others can purchase it.  I'm not sure why it would work from there.  But when we look at how the freestuff is downloading ok & the file locker is also better that says it's not the whole site but rather something specific to how the files are being sent via the store.

It's also only a few people so as you know I'm not fully ruling out an ISP issue, not after my experience with facebook and Verizon that affected things only for 1 area of Facebook.  It could be if you all have the same isp that there is a stop, block or throttle of some kind in place for that type of file call.  They'll never tell you of course.

The alternate option is if any of the people having a problem can log in to the site from elsewhere and try.  I was able to prove the issue we were having on FB was due to Verizon when I couldn't do it with my laptop at home but I could go to McDonald's with my laptop and switch identities there no problem.  Others with the issue did that as well. Same laptop, same account, different ISP.  Once I pointed that out to Verizon publicly the issues were "mysteriously" cleared up in a couple hours.

I like that idea Shawn. I think I'll do that. I know McDonald's uses a different ISP. I think it's Verizon, not sure.

Rod was talking about trying that this past weekend.

Hmmmm............

I didn't get a chance to try it last weekend, but I'll see if I can try it this weekend... I'll try it from Centerpoint Medical Center - they have a really good Wifi hotspot. I'll let you know what happens..

OK. So I took the wife out to dinner at McDonalds - yeah, I'm a big spender, LOL.

I used their wifi. Their ISP is AT&T. To keep things consistant I attempted to download the exact same file as I have been experimenting with thus far. Guess what? NO CHANGE!

I was getting the exact same download speed on their ISP as on Comcast from my account downloads.

So, what do we have so far? Lets see:

1: I have tried 3 different browsers, having cleared my cache and history and cookies and all that crap. NO CHANGE. The same 150 kbps download speeds

2: I downloaded yesterday morning - July 4th - and my download speeds were anywhere from 22 to 30 Mbps.

3: Today at around 11 AM I tried and things were back to a snail's pace.

4: 3DArena sent me a download link to the same file which she had placed into her locker for me and it download from there in 30 seconds whereas from my purchased items it takes anywhere from 3 to 6 minutes to download.

5: I just tried downloading the same file from my Rendo account using a totally different ISP and it was just as slow as Comcast.

Now, to be fair, I should try more ISPs but I don't have access to more at this time. I will have to find out who else around here has free open wifi.

BUT, to ME everything is looking more like an issue with Rendo's server not being able to keep up with the demand.

McDonald's??

See, it's no wonder G4 and Arawen hang out with me...... :-D

I'm going to be getting out tomorrow to do a bit of photography - I'll take my laptop, and try as many different hotspots as possible.. In fairness to Rendo, and to eliminate as many variables as possible.

I'm not much of a betting man, but I'd be willing to wager the downloads won't be much different. We'll see.

Don't think that just because only a few people are posting their problems here that it isn't widespread. Not everyone will come here and complain even when they've been encouraged to do so.

I don't have a complaint with RMP downloads because I haven't tried it lately. It is true that downloads from the Freebies section are very fast. HOWEVER, when I go into the RMP and try to look at product pages, it takes anywhere from 25 to 40 seconds for the page to load, and even after it loads, it's still rearranging itself in the Description/Editorial sections, repositioning the stacks of images in there. That does not happen anywhere else on line to me. I am not on Comcast. This is really frustrating when trying to look at anything. It is as was pointed out above a disservice to both your vendors and your buyers.

Maybe you're not going to like this, but I'm going to say it anyway. There seems to be a certain arrogance at work here about "it can't be us" when clearly no other site we go to has these issues. Blame it on the ISP. Making people run comparison tests is bogus. Neither Art or Rod are 'whiners' and neither am I, but we are not being listened to and so we are back again with issues. There also seems to be a certain arrogance about people threatening not to buy or to leave. It's like you don't care and somewhere you're laughing up your sleeve saying "They'll be back." Maybe they will and maybe they won't. However...some buyers are to blame for this (ahem) because they keep buying in spite of their unhappiness and their issues.  

As for e-bots and mail-bots, I'm on Yahoo and they come whenever they feel like it - sometimes right away but mostly much later than they used to come since this all started. They're not going in my spam folder. They're just taking forever to show up both on site or in my mailbox. Yes, the galleries and comments are working much better and thank you for that! Still, these other things are serious issues that need to be dealt with. We're not complaining for 'no reason' or because we like to. We're complaining because this is the ONLY site this happens on - that's why.

Wait!!!! I do have more to say. First; I completely agree with Ray and second, why are we doing all the work here? I really doubt anyone has the time to do someone else's job. I'm all for an assist or a few minutes to check things out, but this is getting really effing ridiculous. People are helping because they care and because they want something to work the way it's supposed to work. I guess the "Webmasters" here are not of that mind.

BTW: I just read about 6 responses to this thread, but was only notified of one.??? And I don't  even know if I'm getting all my ebots anymore. I'm getting some, maybe that many people are no longer posting their work.

There are so many leaks in this ship, I even wonder if it can be salvaged. My main gallery page still looks like sh*t when I pull it up in IE, so I've taken down links to that page in case anyone using IE, which is alot, was going to take a look.  The most recent post is larger than the window and the ads bar on the right covers everything up. It looks like a student practice page rather than a professional website.

Welcome to the party, Ray!

Actually, I was going to suggest - since Mike, Art, and myself are doing all the research, troubleshooting, and legwork, a years' Prime membership for each of us might be......Appropriate.

Assuming, of course that this issue is eventually cleared up... But then, I'm a hopeless optimist - I just bought a Powerball ticket.. The way I see it, the odds are pretty close to the same - me winning the Powerball, and Rendo paying any attention to us.

AWESOME idea Rod. But, sadly I believe you are correct. It seems Rendo is not listening.

My father used to accuse me of being 'a Pollyanna' when I was young. Heh...I'm an optimist too about a lot of things - until they prove not being worth my optimism.

Maybe when and if the vendors start complaining they'll listen. Hate to say that but, I think really it boils down to that.

You can threaten to spank a child all you want, but if you never do, they'll just keep doing what they were doing and ignoring you. It's kind of the same principle - ya know?

Quote -
Making people run comparison tests is bogus.

Actually I suggested that, I am not a Rendo employee, I just know that after I cleared my cache my speeds at Rendo improved. I also had a recent experience where I was able to show one way or the other if an issue was related to isp's that resulted in things getting fixed. That isn't jumping through hoops if one is going to be in an area with an alternate isp it's worth looking into. I think that was resolved.

I also find the product pages load slower, not as slowly as they did a short time ago, but slower than usual.

The newsletters have been odd for awhile like most sites they go out in batches so it's possible the timing has shifted based on new members or something.

To move on to address adorety's comment here"

Quote - BTW: I just read about 6 responses to this thread, but was only notified of one.??? And I don't even know if I'm getting all my ebots anymore. I'm getting some, maybe that many people are no longer posting their work.

That is actually normal and has been for as long as I can remember & I've been here 12 years. It always sends out 1 email for a new response, you won't get another one until you visit the forum and read it again, that's to prevent blowing up your email and most forums have that option nowadays, but it has been like that as long as I've been a member.

Other than that - carry on.

Just to clear some things up (note I don't work here).

They said that the freebies are hosted by Amazon's EC2 servers, so that by default makes it a distrubuted network.  You are likely getting better speeds because in all honesty the number of 'hops' the route between you and the EC2 server you are near is likely to be less then the number of 'hops' between you and whereever Renderosity's store is located.

The internet as a whole is very dependable, however the given route between any two points is much less so.   It is fairly common to test different points (in this case ISPs) to determine exactly where the issue lays. Often times however, the issue is in fact, Comcast.

This is clearly a networking problem, and as such switching browsers isn't apt to have any effect in the speed the server sends data.  Pulling the following product page at random:

http://www.renderosity.com/mod/bcs/calendar-girl/99740/

The client is making 166 requests, at a total of 3.2 megs to render that page.  In this case the sheer number of requets is really hampering the page load, as different clients make different amounts of HTTP requests at the same time.

Running Page Speed on that page, generates a score of 71/100, however flags server response time as an issue to look into.   In short, it took the server almost half a second to start return the HTML to my client to even begin the parsing, then another 300 ms to return the file in full to me. (So by the time the HTML has been returned, 3/4ths of a second have passed).

This really points to the webserver being slow or under load.  I don't know the internal configuring of Renderosity's network, but I would personally in this situation really be looking at the server load, the load balancer (Because I am assuming there is more than one webserver), and the Firewall configuration.

If internally they are not seeing issues, I'd have to really question if they are accessing the site 'externally' from an internal location or not.  If interally they are taking a different route avoiding the Firewall's external config, for example, they are very apt to get different results.

Some fun details the support staff may like:

On Roadrunner in the North East, pinging renderosity.com never returns a value, the server always times out.  I get the same results when trying to ping the domain from network-tools.com

Running Trace Route from multiple points I always start getting time outs once I enter the following domain structure:

*.nd1.nas.peak10.net 

So whatever the next hop from there is, is likely to be part of your problem.

Also, for anyone really interested in this subject, Google has a awesome course about working with their dev tools in Chrome to figure out and fix issues related to webpages.

http://discover-devtools.codeschool.com/

Very cool! Thanks for the information and link! Most fascinating.

Sheesh - just what I need..... Something else to keep me up late at night.... LOL

Quote - There are so many leaks in this ship, I even wonder if it can be salvaged. My main gallery page still looks like sh*t when I pull it up in IE, so I've taken down links to that page in case anyone using IE, which is alot, was going to take a look.  The most recent post is larger than the window and the ads bar on the right covers everything up. It looks like a student practice page rather than a professional website.

The responsive layout does not work properly. 

For example, the right side bar resizes, but does not resize the images so they get cut off. Or Bleed out side of the bar, depending on section.

Additionally, while on a tablet in landscape mode, the promo banner in the header isn't resized so bleeds out of the container.

All of that can be fixed, but it's clearly not 'stepping down' properly.   My Smartphone for example does not get a mobile layout.   You would think, making the design reponsive, that'd be one of the first things they'd check.

You know.... there's an old saying.....

If you give a chimpanzee a typewriter and enough time, paper, and bananas, he'll write a novel.

Apparently it works the same way for website design in some quarters....

:-P

Will fixing the issues with Chrome fix the issues with IE, FF and Safari? Let's not pretend there's only one browser in use here. Just because one or some people prefer it doesn't mean we all do.

I live in a large metropolitan city, within the city limits. My ISP is our local phone company, not Comcast. I have absolutely no issues with any other site's pages loading. They load more or less instantaneously when I click on them. I do in fact know of someone who lives in a rather remote area and uses HughsNet and has no problems at all with downloading, so I find it hard to believe it's the ISPs that are the issue here. 

It depends on the issue.

Chrome DevTools are a toolkit which helps troubleshoot issues, can can clear up issues in other clients, assuming they are having the same issues.  Firefox and IE have their own dev tools (but they don't offer spiffy interactive video courses for them).

Currently, Chrome uses Webkit (soon to be Blink), Firefox uses Gecko, IE uses Trident, and Safari uses Webkit.   Each of these different rendering engines may process CSS slightly different.

In regards to page loading, a lot of what Chrome identifies will fix the issue across clients.  That said some bugs are client specfic, such as older editions of IE incorrectly rendering the margins of elements (and this is why developers often charge more for supporting IE 6 and IE 7).  Those would in some cases have to be fixed on a client by client basis.  You can get around a lot of that however by using standards compliant markup.

It's pretty clear from the Waterfall timeline however, that the server is taking longer then it likely should to process / return requests in regards to loading webpages and their dependancies.

Thank you for your answer, Fenier!

Thanks to 3D-Arena for the explanation on the forum notification. That makes a lot of sense, otherwise I would indeed be flooded with many ebots, especially with this particular post.

Thanks to Fenier for adding your expertise to this conversation. It's good to have some clarifications on these issues.

There are so many factors outside of Renderosity that we can't possibly troubleshoot every possibility.  Going forward let's do this - anyone having issues please provide us the following information so we can try to find common denominators:

1.) your ISP

2.) which browser and browser version you are using

3.) router model and software version

4.) modem model

5.) anti-virus/firewall software you are using

6.) your general location

7.) post your trace route results to www.renderosity.com 

Thanks.

Fernier - let me address some things in your latest posts. First, we use Amazon S3, not EC2 - pretty big difference there.

Secondly, we have multiple access points that we test internally and externally. Yes we have a direct line that is supplied by a carrier within in our data center, but we also have connectivity through Comcast business that we test on also. Ironically, we have no issues with that line as residential users are having with Comcast.

Personally, I have Charter internet, a Verizon wifi card and AT&T wireless that I'm able to test on from home. I don't share any of the issues from any of these connections that you all are reporting in this forum. But as you pointed out, location and the route from your location to the destination that your ISP takes is a critical difference. Also, the trace route request timeout doesn't necessarily indicate a problem since it is based upon ICMP settings in the firewall. Our direct line (internal connection as you put it) resolves all of those requests just fine. You should be able to ping renderosity.com without any problems.

I'm able to ping from all of my connection options without issue. But when I test ping from dnsreport.com tools it doesn't resolve. Below is a link (only good for 48 hrs) to a trace route I performed with dnsreport.com which shows 2 different routes, from Denver and from Austin. Both resolve completely without any request timeouts just as I am able to do with the 3 options I have access to, which indicates to me that the issues are ISP and/or route specific in some way.

http://bit.ly/17Zwkd3

Hi,

I can execute ping on the renderosity.com, but it times out, thus reporting 100% packet loss. This is from my home computer.  So either the domain is configured to reject Ping (Firewall setting?) or the server is taking so long to reply the request times out before that happens.  Google returns a ping average of 40ms.

My system is:

• In Maine
• Connected to Time Warner
• Via a Webstar DCP200 Modem
• Via  Netgear WNR2000 Router with a Wired Ethernet connection.
• To a Box Running Windows 7 with MS AV, that has a 3.6 GHZ Quad core processor and 8 Gigs of DD3 RAM on Chrome 27.

Traceroutes time out once they enter the peak10.net domain (I assume Firewall configuration).

On the site you have two AJAX requests that fire every 20 seconds.

They are, on average, reporting:

• DNS Lookup 0 ms
• Connecting to Server 70ms
• Sending 0ms
• Waiting 373ms
• Recieving 3ms

Your homepage, is consistantly taking 700 to 900ms on my setup to fully recieve the HTML response, because the server is waiting a full half a second to start transmitting.

Something between your provider and your network is clearly adding some overhead, or the network is under load and the requests are queuing up.

How long have you had that particular page open? We changed those requests from 20 to 120 seconds about 2 weeks ago? We don't have any load problems at this time.  In fact we made changes that reduced the only load issues we were experiencing about 10-12 days ago. There's obviously going to be a little time involved in the load balancer figuring out the most accessible machine to hand the request to - but in my own testing I'm only seeing minimal differences between the time it takes Renderosity vs RuntimeDNA, Google, etc. when comparing similar pages - by similar I mean pages with lots of images to other site pages with lots of images or simple pages with minimal content to the same.

I would like to know why, with all the other sites out there only this one will no longer provides the dowmload speeds I used to get. It used to be fine.

I have tried a number of browsers as mentioned before, and two diffent ISPs.

EVERYTHING loads slow here - store pages, images - but nowhere else. Not DAZ, not RDNA, not Content Paradise, NOWHERE.

Where are the "lockers"? What server? I downloaded from there very quickly.

It has been shown that ISPs don't seem to make a difference. Browsers don't seem to make a difference.

I use the same anti-virus I have used for years. The same modem I've been using. The same everything. If I had made a change to things I could see it.

Nothing has change except Renderosity. The more Renderosity changes, the worse things get.

This problem spans location, ISPs, ant-viruses, modems ect.

Also, why are download speeds typically faster in the AM, and on holidays here in the east but get progressively slower as the day progresses if it has to do with browsers, ISPs, antiviruses ect.?

Renderosity's server cannot keep up.

I flushed the cache and am now seeing the 120second delay between calls.

I do agree that the load balancer will have some overhead. 

However, with cache turned off I have results of pulling in the homepage as high as the following:

• DNS Lookup 1ms
• Connecting 75ms
• Sending 0ms
• Waiting 1.18seconds
• Recieving 267ms

It's not 100% consistent mind you, but there really seems to be a delay on the server reply.

Page Speed flagged these requests are taking a long time when I ran the test:

• http://www.renderosity.com/ (437 milliseconds)
• http://www.renderosity.com/event_lookup.php?... (268 milliseconds)
• http://www.renderosity.com/.../header_menu.js?... (440 milliseconds)
• http://www.renderosity.com/.../jquery_lookup.php?... (397 milliseconds)
• http://www.renderosity.com/.../Blue.css (381 milliseconds)

So, I'm at work and finally had a few minutes to check things out here. I'm skipping lunch.

At work we have Verizon Fios and I'm sitting at an old Dell Optiplex GX520 Celeron 2.66ghz and 500mb ram running win XP Professional 2002. I did say it was old. I went to my account and low and behold a 45 mb file downloaded in about 30 seconds. But...I did a trace route and got the same kind of response as my computer at home. I suppose I can go to work to download my products, but that seems to defeat the purpose. This does make me wonder about my home firewall and Norton. Norton is often a pain in the ass, especially with DAZ, where it will dump a file saying it is not safe even though the whole file downloaded. I completely disable Norton when I download from DAZ now and maybe I'll try this with Rendo. Attached is the trace route from the above mentioned setup. I don't know what kind of modem it is, but I assume it is one you get when you sign up with them.