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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Gift Certificate Purchase

LadyElf opened this issue on Mar 10, 2015 · 12 posts
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LadyElf ( ) posted Tue, 10 March 2015 at 3:22 PM · edited Sun, 24 November 2024 at 10:33 PM

If someone purchases a gift certificate as a gift, how long does it take for it to show up in that person's account?

Hubs bought me a GC for my birthday today but I'm not seeing it show up under GC's yet.  Now granted, he never comes here other then a couple of times a year to do a GC, so it is highly possible that it's sitting in his account. :)

Thanks for your help !

Ladyelf

KristiS ( ) posted Tue, 10 March 2015 at 3:52 PM

I'm guessing it is in their account as you would see it immediately if it was in yours.

If they could email store@renderosity.com with their order #, I will be more than happy to assist them :)

Happy birthday my dear :) :) :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Tue, 10 March 2015 at 10:54 PM

Thanks honey, I have a feeling that he got a little confused LOL!!  I'll have him email the store and get it figured out :)

HUGS

KristiS ( ) posted Wed, 11 March 2015 at 9:50 AM

You're welcome my dear :)  Sounds good!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Wed, 11 March 2015 at 2:56 PM

Talked to hubs he said that he did in fact put it down as a gift (he remembers the icon of the present) and putting a note that said happy birthday, so I'm not sure where it got messed up.  anyway he's sending an email, he's not a happy camper.

KristiS ( ) posted Wed, 11 March 2015 at 3:41 PM

Sorry sweetie, I wouldn't be either.

What is his username?


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

KristiS ( ) posted Wed, 11 March 2015 at 3:43 PM · edited Wed, 11 March 2015 at 4:08 PM

Okay, I got his email.

The problem is he entered your email address in the username box instead of your username.

I have fixed this now so please let me know if you see it in your account

Thanks hon!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Wed, 11 March 2015 at 11:10 PM

Yep it's there, thank you for the help with the grumpy husband LOL!!

HUGS

KristiS ( ) posted Thu, 12 March 2015 at 9:57 AM

You are very welcome sweetheart :)  We all have them so I understand completely...LOL!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Thu, 12 March 2015 at 2:38 PM

LOL!!  Yes we do, in some form or fashion!  HUGS

KristiS ( ) posted Thu, 12 March 2015 at 5:10 PM

Hugs to you honey!!!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Thu, 12 March 2015 at 8:53 PM

:)

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