Thu, Nov 28, 4:21 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Gift Certificate Purchase

LadyElf opened this issue on Mar 10, 2015 · 12 posts
Back to Forum Print
LadyElf ( ) posted Tue, 10 March 2015 at 3:22 PM · edited Thu, 28 November 2024 at 4:18 PM

If someone purchases a gift certificate as a gift, how long does it take for it to show up in that person's account?

Hubs bought me a GC for my birthday today but I'm not seeing it show up under GC's yet.  Now granted, he never comes here other then a couple of times a year to do a GC, so it is highly possible that it's sitting in his account. :)

Thanks for your help !

Ladyelf

KristiS ( ) posted Tue, 10 March 2015 at 3:52 PM

I'm guessing it is in their account as you would see it immediately if it was in yours.

If they could email store@renderosity.com with their order #, I will be more than happy to assist them :)

Happy birthday my dear :) :) :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Tue, 10 March 2015 at 10:54 PM

Thanks honey, I have a feeling that he got a little confused LOL!!  I'll have him email the store and get it figured out :)

HUGS

KristiS ( ) posted Wed, 11 March 2015 at 9:50 AM

You're welcome my dear :)  Sounds good!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Wed, 11 March 2015 at 2:56 PM

Talked to hubs he said that he did in fact put it down as a gift (he remembers the icon of the present) and putting a note that said happy birthday, so I'm not sure where it got messed up.  anyway he's sending an email, he's not a happy camper.

KristiS ( ) posted Wed, 11 March 2015 at 3:41 PM

Sorry sweetie, I wouldn't be either.

What is his username?


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

KristiS ( ) posted Wed, 11 March 2015 at 3:43 PM · edited Wed, 11 March 2015 at 4:08 PM

Okay, I got his email.

The problem is he entered your email address in the username box instead of your username.

I have fixed this now so please let me know if you see it in your account

Thanks hon!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Wed, 11 March 2015 at 11:10 PM

Yep it's there, thank you for the help with the grumpy husband LOL!!

HUGS

KristiS ( ) posted Thu, 12 March 2015 at 9:57 AM

You are very welcome sweetheart :)  We all have them so I understand completely...LOL!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Thu, 12 March 2015 at 2:38 PM

LOL!!  Yes we do, in some form or fashion!  HUGS

KristiS ( ) posted Thu, 12 March 2015 at 5:10 PM

Hugs to you honey!!!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Thu, 12 March 2015 at 8:53 PM

:)

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.