I would like to know why a post on this forum made on Wed 19th August by myself stipulating that the new site is making me violently sick, suffer from aura migraines and more.

Now IF this site wasn't FULL OF IRRELEVANT ADs that are full of dross and never something I've searched on the internet it would make a great site. If the home page wasn't full of app style squares that are counter productive to those with visual distress and can't be adapted to suit a person's needs or health then what is the point of frequenting a site like this.

Unfortunately my University Degree work is all done online so I can't have adblocker or anything else to clear the detritus off of the home page of renderosity or any other of the pages on the site. I'm down to full strength Claroview to even be on this forum and am still being sick.

White writing on black or black writing on white, gee thanks it doesn't work for me hence reason for a computer overlay tint but NEVER have I had to use it at 100% anywhere but this site.

"recommended for me page" - ahem i don't even own G2 nor do i buy props very often so that's a defunct page.

The cure is simple that's just it - make it user adaptable - where people can choose how busy a page is. This site is so overloaded and filled unusable with ads and images that it's so slow even on 50mb/s speed. DO NOT TELL ME I'll grow to love a site that for a week now has made me physically ill.

Piper

Hey Pip! Firstly, I'm really sorry about your illness and that you're not particularly fond of our new site.

If you wish to block ads, all you have to do is turn it off or add us to your safe list so it will show the ads when they are on our site. I understand your concerns and very sorry that you're having issues with our new site. I can see if this is an option to choose and get back to you. Our programmers are improving the site by fixing the bugs and major issues. We're considering all suggestions and like feedback about our site. So, thank you for providing yours.

If you have any specific questions you'd like us to answer, please let us know. Thanks, Pip!

Somebody, please tell me where are all these "ads" everyone keeps talking about? I've been the homepage, marketplace, galleries, and forums, and the only thing I see on my screen that even resembles an ad, is a banner at the top, which pretty much has always been there toward the top of every page, always. Does it have to do with what browser you're using or some setting I'm clueless about?

Rhiannon posted at 9:25PM Tue, 25 August 2015 - #4224126

Somebody, please tell me where are all these "ads" everyone keeps talking about? I've been the homepage, marketplace, galleries, and forums, and the only thing I see on my screen that even resembles an ad, is a banner at the top, which pretty much has always been there toward the top of every page, always. Does it have to do with what browser you're using or some setting I'm clueless about?

You might have an ad blocking software already installed or some browsers enable it ... or your antivirus may do it. Lot of things that strip this stuff out if your not aware that is is on. Which is not actually a bad thing.

hopeandlove posted at 9:57PM Tue, 25 August 2015 - #4224123

Hey Pip! Firstly, I'm really sorry about your illness and that you're not particularly fond of our new site.

If you wish to block ads, all you have to do is turn it off or add us to your safe list so it will show the ads when they are on our site. I understand your concerns and very sorry that you're having issues with our new site. I can see if this is an option to choose and get back to you. Our programmers are improving the site by fixing the bugs and major issues. We're considering all suggestions and like feedback about our site. So, thank you for providing yours.

If you have any specific questions you'd like us to answer, please let us know. Thanks, Pip!

I've been trying real hard to avoid the forums even cut back to a couple of times to read for a chuckle. I like to believe that the Admin really do understand stuff. It is really apparent though that isn't the case. So the nature of this post and what is problematic about it hope is this.

1. This isn't an issue of fondness though you did tell her you were sorry for her illness (kudos there)... but should have left out the issue of fondness. That isn't the case of what is going on and detracts from a real health issue. I don't really think you meant it that way. But the adminly habit has been that if someone speaks forcefully then it can't be serious... at least that is the feel I get.

2. The site has some real problems for folks that are visually impaired, or have conditions that impacted by visual stimuli such as being described by not just Pip but others. This is a real issue not an issue of fondness. I have had to deal with coding work on stuff like this in my checkered past. I am rusty as hell on those aspects but there are things that can be done. What I'd do though is engage Pip and others with these conditions behind the scenes not through the Forum. Actually, the fact is she has posted multiple times and others have as well and... each time folks either give platitudes, seem surprised when it comes up though been repeated multiple times, or actually entirely ignored. You need to research this as a staff and not ask your user base by the way to do that research for you. Your developers need to be made aware of these things as I dont' think it is a deliberate thing that you did. With all the noise on the site I think a lotta stuff slipped through the cracks because you guys just chalked it up to well they are just beefing over change (not the case in a some cases), or due to tone/emotion of being forceful, or because your just overloaded. End of story though is that this is a real issue that needs a real solution for those affected not platitudes.

3. For the record Pip can't use adblocker for some reasons stated and other reasons not stated. That never was the issue here. It isn't just about Ad's it is about the site design as whole in certain areas that trigger the condition.

4. And on a side note, whitelisting Rendo with Adblocker displays ads, why would she do that if she could when the ads are part of the problem? I have had zero issues with chrome with ad blocker and I know folks on other browsers. White listing means we see the ads we don't want to see. That is counter to the problem at hand with ads but wanted to state for the record it is kinda silly to post whitelisting rendo as a solution to a problem that doesn't exist, sorry had to be underscored. :)

Finally this isn't an issue of a simple bug fix like profile pictures not showing, upload stuff not working, etc... it is a health issue. Your programmers most likely do not have a clue about this as the conditions are not something they normally have to deal with. They are not that uncommon of conditions by the way. A lot of folks are actually undiagnosed. But it is a real condition and there are other families of them related to this same type of issue.

So I am actually challenging the Admin to prove what they are saying and go beyond and contact these people in question to gain the insight you need to make the site better as your saying you want to do so. I think you have it in you all, I'd like to hope so at least. :)

creativeguy: It is good to see that members are concerned about others. Hope did not at all take a way that Pip has a health condition and that the site seems to be effecting that. I am very sure that Hope took note of this issue and will bring it up to the programmers. But, we can not make any change at a split second. Issues are brought up to the rest of the team first before any action is taken.

Please do not paint admin or any staff member as uncaring as that is not true. All of our staff care about the community. If you think about it, site coordinators are volunteers. They donate their own time (a lot) to this site because they want to help others and make this site better.

Thank you for your input and please know that we are working on making the site a better place for everyone.

There's a lot of 'View More' buttons everywhere, and any chance of a few 'View Less' buttons, and the system remembering our selections?
Not all of us are interested MP New's or New Tutorials etc. If we are, most know where to look for them, or we used too.

Rhiannon posted at 10:32AM Wed, 26 August 2015 - #4224126

Somebody, please tell me where are all these "ads" everyone keeps talking about? I've been the homepage, marketplace, galleries, and forums, and the only thing I see on my screen that even resembles an ad, is a banner at the top, which pretty much has always been there toward the top of every page, always. Does it have to do with what browser you're using or some setting I'm clueless about?

Two minutes or less browsing already give me these ads ...

KimberlyC posted at 7:16AM Wed, 26 August 2015 - #4224201

creativeguy: It is good to see that members are concerned about others. Hope did not at all take a way that Pip has a health condition and that the site seems to be effecting that. I am very sure that Hope took note of this issue and will bring it up to the programmers. But, we can not make any change at a split second. Issues are brought up to the rest of the team first before any action is taken.

Please do not paint admin or any staff member as uncaring as that is not true. All of our staff care about the community. If you think about it, site coordinators are volunteers. They donate their own time (a lot) to this site because they want to help others and make this site better.

Thank you for your input and please know that we are working on making the site a better place for everyone.

I don't believe anywhere I stated this needed to be this split second, those would be your words Kimberly, nor did I convey that had to be fixed this instant. :) I did convey that you guys need to take it more seriously than you apparently have after basically not replying to multiple threads in a manner that seemed to reflect the seriousness of the matter. I will, however, will say what I feel and what the pattern of behavior reflects. That is my right really to do so. Do I believe you all are ebil devils? Nope. Do I expect certain things from an admin staff, having had my experience being and admin, having dealt with many admin groups over the years on a variety of sites, having reasonable expectations of what to expect from a company that accepts folks money? Yeah. I do have the right to those expectations of conduct. If you look at the history of the general topic threads (multiples).... and general fact as of the writing of these topics the admin staff has not contacted Pip or others I know personally about this matter. You paint yourselves into the light that you are asking me not to. Doing so shows that you take them serious, not doing so gives the perception that you do not. The word I'd use most is you've gotten to jaded to complaints on one hand and other cases to sensitive to teh complaints. Both cases can produce interesting results and actually fairly normal reaction and defense mechanism result. You just need to be aware that it is happening.

Perceptions are a funny basis and I try to avoid it but that is what the facts and pattern leads up to. I believe I have been more than fair in my postings, actually, many people think I'm being to fair and have entirely written you folks off and ask me why I bother. I actually don't hold any rancor to any of you. I do have a bit of a problem when folks approach try to pull the wool over my eyes on technical issues that I'm well aware of how things work, tools out there, site design, ad blocker, etc.

As I said earlier as well I don't believe specifically it was Hope's intent in her wording but the wording was not good, so you might want to re-read the posting I made for clarity. I want that on the record.

I have sat in your seat. I have coded sites. I am currently coding a site and doing my research. I have run a business. I work in tech. I get all of it. So I think I have a rather unique perspective of seeing all the angles of the events and situation. So if I hold you, the admin and owners of this site, to a certain standard. I think that isn't an unreasonable expectation.

This site is a mess and nobody answers my questions even though I have emailed the admin.What happened to the top ten and top rated in the galleries????? It looks like the mods are picking out their favorites and they are not in chronological order. There is an artist, I won't name him, who is a favorite of the mods. This person never comments on other peoples work nor does he receive high ratings. Yet I now see him over and over in favorites. I hate not having the favs etc. in order that they were uploaded.

creativeguy59 posted at 9:37AM Wed, 26 August 2015 - #4224259

KimberlyC posted at 7:16AM Wed, 26 August 2015 - #4224201

creativeguy: It is good to see that members are concerned about others. Hope did not at all take a way that Pip has a health condition and that the site seems to be effecting that. I am very sure that Hope took note of this issue and will bring it up to the programmers. But, we can not make any change at a split second. Issues are brought up to the rest of the team first before any action is taken.

Please do not paint admin or any staff member as uncaring as that is not true. All of our staff care about the community. If you think about it, site coordinators are volunteers. They donate their own time (a lot) to this site because they want to help others and make this site better.

Thank you for your input and please know that we are working on making the site a better place for everyone.

I don't believe anywhere I stated this needed to be this split second, those would be your words Kimberly, nor did I convey that had to be fixed this instant. :) I did convey that you guys need to take it more seriously than you apparently have after basically not replying to multiple threads in a manner that seemed to reflect the seriousness of the matter. I will, however, will say what I feel and what the pattern of behavior reflects. That is my right really to do so. Do I believe you all are ebil devils? Nope. Do I expect certain things from an admin staff, having had my experience being and admin, having dealt with many admin groups over the years on a variety of sites, having reasonable expectations of what to expect from a company that accepts folks money? Yeah. I do have the right to those expectations of conduct. If you look at the history of the general topic threads (multiples).... and general fact as of the writing of these topics the admin staff has not contacted Pip or others I know personally about this matter. You paint yourselves into the light that you are asking me not to. Doing so shows that you take them serious, not doing so gives the perception that you do not. The word I'd use most is you've gotten to jaded to complaints on one hand and other cases to sensitive to teh complaints. Both cases can produce interesting results and actually fairly normal reaction and defense mechanism result. You just need to be aware that it is happening.

Perceptions are a funny basis and I try to avoid it but that is what the facts and pattern leads up to. I believe I have been more than fair in my postings, actually, many people think I'm being to fair and have entirely written you folks off and ask me why I bother. I actually don't hold any rancor to any of you. I do have a bit of a problem when folks approach try to pull the wool over my eyes on technical issues that I'm well aware of how things work, tools out there, site design, ad blocker, etc.

As I said earlier as well I don't believe specifically it was Hope's intent in her wording but the wording was not good, so you might want to re-read the posting I made for clarity. I want that on the record.

I have sat in your seat. I have coded sites. I am currently coding a site and doing my research. I have run a business. I work in tech. I get all of it. So I think I have a rather unique perspective of seeing all the angles of the events and situation. So if I hold you, the admin and owners of this site, to a certain standard. I think that isn't an unreasonable expectation.

Hey @creativeguy-- As Kimberly noted, please don't keep saying we're uncaring. It seems that members keep stating that we're not listening, but over the past week, the site has greatly improved because we listened to you guys and took your suggestions into consideration. If we were uncaring, we would have just fixed bugs and major issues and ignored the rest, but we haven't.

As a Community Manager, I am an overall caring person and if I could, I'd like to help everyone, but unfortunately, I'm unable to do so.

Therefore, I ask you these questions: how would you improve the site in order to help members with dyslexia or other health issues? What suggestions can you present that would eliminate members from feeling ill? Please provide me with some insight. Thanks so much!

Hi drifterlee,

I am very sorry if you sent an email to us and you did not receive a response as all communications I did see come on from you (including site mail to store staff) have been responded to and I did not see any of them address what you have addressed above. Not unless you have sent a specific staff member/team member a communication I am not aware of.

I can assure you that we (staff/team members) are not choosing any images and putting them in the favorites. These images are based off of images that are favorited the most, not based off images that are commented on the most.

It looks a little messed up right now because it has to filter through the older stuff but it is working correctly and it is automated by the system and there is no way for us as staff to change these images out to make anything other than what the system pulls show up.

So, the top rated galleries are the "Freshest Favorites".

Warmest Regards,

hopeandlove posted at 12:26PM Wed, 26 August 2015 - #4224300

creativeguy59 posted at 9:37AM Wed, 26 August 2015 - #4224259

KimberlyC posted at 7:16AM Wed, 26 August 2015 - #4224201

creativeguy: It is good to see that members are concerned about others. Hope did not at all take a way that Pip has a health condition and that the site seems to be effecting that. I am very sure that Hope took note of this issue and will bring it up to the programmers. But, we can not make any change at a split second. Issues are brought up to the rest of the team first before any action is taken.

Please do not paint admin or any staff member as uncaring as that is not true. All of our staff care about the community. If you think about it, site coordinators are volunteers. They donate their own time (a lot) to this site because they want to help others and make this site better.

Thank you for your input and please know that we are working on making the site a better place for everyone.

I don't believe anywhere I stated this needed to be this split second, those would be your words Kimberly, nor did I convey that had to be fixed this instant. :) I did convey that you guys need to take it more seriously than you apparently have after basically not replying to multiple threads in a manner that seemed to reflect the seriousness of the matter. I will, however, will say what I feel and what the pattern of behavior reflects. That is my right really to do so. Do I believe you all are ebil devils? Nope. Do I expect certain things from an admin staff, having had my experience being and admin, having dealt with many admin groups over the years on a variety of sites, having reasonable expectations of what to expect from a company that accepts folks money? Yeah. I do have the right to those expectations of conduct. If you look at the history of the general topic threads (multiples).... and general fact as of the writing of these topics the admin staff has not contacted Pip or others I know personally about this matter. You paint yourselves into the light that you are asking me not to. Doing so shows that you take them serious, not doing so gives the perception that you do not. The word I'd use most is you've gotten to jaded to complaints on one hand and other cases to sensitive to teh complaints. Both cases can produce interesting results and actually fairly normal reaction and defense mechanism result. You just need to be aware that it is happening.

Perceptions are a funny basis and I try to avoid it but that is what the facts and pattern leads up to. I believe I have been more than fair in my postings, actually, many people think I'm being to fair and have entirely written you folks off and ask me why I bother. I actually don't hold any rancor to any of you. I do have a bit of a problem when folks approach try to pull the wool over my eyes on technical issues that I'm well aware of how things work, tools out there, site design, ad blocker, etc.

As I said earlier as well I don't believe specifically it was Hope's intent in her wording but the wording was not good, so you might want to re-read the posting I made for clarity. I want that on the record.

I have sat in your seat. I have coded sites. I am currently coding a site and doing my research. I have run a business. I work in tech. I get all of it. So I think I have a rather unique perspective of seeing all the angles of the events and situation. So if I hold you, the admin and owners of this site, to a certain standard. I think that isn't an unreasonable expectation.

Hey @creativeguy-- As Kimberly noted, please don't keep saying we're uncaring. It seems that members keep stating that we're not listening, but over the past week, the site has greatly improved because we listened to you guys and took your suggestions into consideration. If we were uncaring, we would have just fixed bugs and major issues and ignored the rest, but we haven't.

As a Community Manager, I am an overall caring person and if I could, I'd like to help everyone, but unfortunately, I'm unable to do so.

Therefore, I ask you these questions: how would you improve the site in order to help members with dyslexia or other health issues? What suggestions can you present that would eliminate members from feeling ill? Please provide me with some insight. Thanks so much!

Okay. Up into posting last night my perception based on the stuff as explained previously was this wasn't being taken seriously as an issue. I am who I am as you are who you are. Perception is everything but mine was based on the facts of how until now no serious statement/discussion was made on it. Actions in the end speak very much louder than words and I wasn't seeing action that indicated that this was taken up. Hence my actual viewpoint... just explaining. For the record, I think that the admin staff is caring in general, you in particular seem like a sweet person, as does Boni, KrisiS, I don't have enough data to work on others in your staff. Let us just agree that we have a perception difference that I hope gets resolved.... I am what I am. I do not equivocate I say what I mean, I'm bluntly honest... I know that can be hard to take at times.

Anyways we digress from the actual real issue:

I will now provide some links to familiarize yourself with the specific condition Pip has and others have, but there are more than just Meares Irlen Syndrome that can crop up.
I used to have a few better ones when I ran into this with folks using my site a while back but in my new research drive for my new site I started looking into UI Design for this case again to refresh myself. These are what I have on hand to study but looking for more but more importantly talking to folks with the condition like Pip.

First Site

2nd Site

3rd Site

Some general information and also some data on what a site needs to do ... I found it an interesting set of read and I'm digesting it with other design factors for my site. Now that being posted for links as a start. Not all folks so inflicted are the same ... some things work for one and not others. What you need to do is talk to them individually through email and engage them to be able to help you more and explain what I've been reading. You need to find the happy ground that makes it manageable. That is exactly what I did last time I was running a site, I researched and engaged people with the condition or problems directly to fine tune and see what I could do to make it less of a chore on them ... can't be perfect but ... it can get a lot better. That is what I am now doing with my new site as the UI design evolves (extremely basic now but research is what I need to do on brushing some rusty off the old noggin skills). So talk to Pip and others this I highly recommend.

Please tell me if you have issues with the links I did test them prior to committing this post and they worked but.... I have them offline in my research files for my project.

Oh and in the interests of completeness. I don't know your code base to give you specific suggestions beyond the outlines of what is considered in "general" for folks with this condition. However, the last go around on my site I had the ability to change the theme of the entire site from a drop-down. This was based upon the user profile in the database that they could change when they wanted through their account settings. What this check did was load a specific a specific CSS file that ruled the entire site for them until they changed it. We developed a CSS specific to the person in question that had the issue.

I will also point out that my skill set tends to be stronger coding wise on backend, middleware, db, etc. I can do UI but it is not my strong point, but as a site owner and developer I made myself aware of stuff or it was made aware to me. So I researched and fine tuned with the person to make sure that we could do what we could do. Solution wasn't entirely perfect but it made it a lot better for her. I usually have my UI Stuff after I do a proof of concept vetted by an expert in UI design they are a unique skill set and of course the end users.

Thank you for the info you have provided. Do you think you would be able to provide sites that take the health issues into account? We are interested in looking into this type of situation more. :)

@4224365 Kimberly i have sent Hope an email where simple changes could make a difference.. Changes possibly most of them aren't huge and simple to do - one the programmers may curse me out but it's one page lol. Sometimes simplicity is more the answer than hard full on full page changes

Hugs

Piper

KimberlyC posted at 2:52PM Wed, 26 August 2015 - #4224365

Thank you for the info you have provided. Do you think you would be able to provide sites that take the health issues into account? We are interested in looking into this type of situation more. :)

Talk to Pip she would have more data on actual sites than I do. I don't have the condition. Sure there are other folks here with such information for you as well. I just know of the problem folks with it face and had to change my own site for it in the past. I am re-familiarizing myself with the ins and outs of it and designing a site with it in mind. I'll have her and others look at it when the POC is ready to see if it meets their needs or not. But she would know far better which sites to suggest to be helpful for you to look into.

If no one minds, I'd like to jump in here and add to this issue.

I have a long term case of Graves Disease (hyperactive thyroid). One of the side effects of this disease is a stretched optic nerve which will eventually cause complete blindness. My case is very advanced.

One of the things that causes actual pain is busy, flashy computer displays. Clutter. GAWD, it HURTS.

My Poser display has the minimal items necessary to use Poser on it. I need plain uncluttered displays to avoid an intense migraine and eyes that just can't focus for 48 hours afterward.

Your homepage is painful. Not because I don't personally like the design, but because it is ACTUALLY painful to view for me. AFTER I use Adblock to turn off every ad, all extraneous elements not necessary to navigation (those stupid top and bottom bars) and any animated object.

It's still PAINFUL.

I won't load your homepage. Ever. I can't.

Hey @creativeguy-- As Kimberly noted, please don't keep saying we're uncaring. It seems that members keep stating that we're not listening, but over the past week, the site has greatly improved because we listened to you guys and took your suggestions into consideration. If we were uncaring, we would have just fixed bugs and major issues and ignored the rest, but we haven't.
The problem is the way you respond. It sounds very lawyer-esque and automated-- it sounds almost exactly like the sort of BS response you get from a spokesperson of a large company that begins with "To whom it may concern". This creates the illusion that the Rendo staff are aloof and unapproachable, just like staff of a huge multinational company or a politician. There is very little communication on what is or isn't planned for fixing, and zero information on what is going on behind the scenes. Just a "thank you for your concerns, I will run this by the programmers" and nothing more until it gets fixed without anyone noticing, largely because you never tell them to look for a fix.

Therefore, I ask you these questions: how would you improve the site in order to help members with dyslexia or other health issues? What suggestions can you present that would eliminate members from feeling ill? Please provide me with some insight. Thanks so much!
Why should we do such a thing? You and your programmers have an obligation to research and MEMORIZE this stuff yourself! I mean what kind of business programmer doesn't know how to avoid site-design that causes migraine, seizure, or arthritic issues?! I mean that's the sort of thing you can get sued for! I'm sorry, but I'm just at a loss for how you or any other staff member could ask such a thing.
Especially when that information is available all over the net if you look for it. You can find how-to's for almost anything online if you look hard enough. How to's for web design are among the easiest type to find.

We are interested in looking into this type of situation more. :)
Again, why don't you already KNOW about it? You're a business. Web design that avoids the triggering of health problems is something you should have become educated on before even launching the site 15 years ago/getting hired by Rendo-- in addition to keeping up to date with info available to the public on such an issue (just like you keep track of viruses, exploits, scammers, and vulnerabilities)

In addition to that, I'm not sure that all the clutter is good for sales.

So, reviewing that again, you need to find out AND MEMORIZE (well, not you so much as the programmers) the programming do's and don'ts to avoid worsening symptoms for those with:
--Vision problems caused by flashy computer displays, thumbnails too small, and inappropriate text-to-background colors among other things (Graves Disease as mentioned above, myopia, common age-related eye disorders, photosensitivity, etc)
--Musculoskeletal and nerve conditions of the hand caused by excessive scrolling and clicking (arthritis, fibromyalgia, carpal tunnel, etc.)
--Migraines, seizures, inner ear/balance issues/vertigo, and similar issues caused by flashing lights.

Oh, and your programmers need to do RESEARCH on the design they have planned, to see if it's good/feasible, along with recommended specs.