Forum Moderators: wheatpenny Forum Coordinators: Anim8dtoon
Community Center F.A.Q (Last Updated: 2024 Dec 20 3:22 am)
I have been trying to update my email address, and it never sends me the confirmation email. Yes, I checked in spam. I've sent emails. I've posted to your Facebook page. I've even talked to someone in messenger, that told me my account has been updated, but it hasn't. My domain is about to be dead soon. Unless I can get my email address updated, I could lose access to thousands of dollars worth of purchases I've made over the years. Please, can someone help me with this? It shouldn't be this hard.
sralos posted at 6:51PM Fri, 27 July 2018 - #4333837
I have been trying to update my email address, and it never sends me the confirmation email. Yes, I checked in spam. I've sent emails. I've posted to your Facebook page. I've even talked to someone in messenger, that told me my account has been updated, but it hasn't. My domain is about to be dead soon. Unless I can get my email address updated, I could lose access to thousands of dollars worth of purchases I've made over the years. Please, can someone help me with this? It shouldn't be this hard.
I'll send a note to Admin that you need help right away, of course, but you need to talk to them directly, your issue is beyond anything a Mod can do in the forums. The contact info is on the about page, but I'll just go ahead and paste it here.
Address
239 John Rice Blvd. Suite F Murfreesboro, TN 37129 Phone
Toll-Free: 866-220-2949 Local & Fax: 615-598-9770 Company email addresses
General: admin@renderosity.com Store Support: store@renderosity.com Marketing & Advertising: marketing@renderosity.com
Please direct all questions regarding MarketPlace purchases to our Store email address.
Please allow up to 24-hours for an email response. Meet The Renderosity Team Hours of operation
Monday-Friday 9am - 5pm (cdt/cst)
Update: Okay, I've left a note for admin that you need help, but please try to contact them on your end also. I'm sure we can get this fixed before you lose any of your previous purchases. If you need anything else feel free to site mail me, as I'm more likely to see that first.
Wolfenshire, Moderator/Community Leader
This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.
We have been having a few site issues here at Renderosity. Everything should be up and running now. If you have any more issues feel free to contact me.
Many Apologies,
Create a great day!