So I've spent the last 6 hours attempting to download the 3 ZIP files for a purchased product. After MANY MANY attempts managed to get 2 of the files to finish (they usually fail the first several attempts anywhere from 10% to 90% completed). But the 3rd file has failed at least 6 times...

And this is my typical experience trying to download files from Renderosity since I've been buying products the last month or so.

I have no problems downloading from other sites at all. It's just here that the download progress freezes and then fails. Sometimes I can click "pause" then "resume" in my browser download window after the download progress is frozen for 30 seconds or so and sometimes that jogs it back to life but usually that fails too.

I've tried everything I can think of (site whitelisted in AV and firewall, studiously avoiding any other download activity at the same time, waiting up to an hour between attempts at the same file) but it still seems not to make any difference.

This can't be affecting everybody or mobs would be out with torches... ?

PS and it failed for the 7th time in 6 hours of attempts... time for bed.

Have you tried using a download manager like 'Down Them All' (an extension for Firefox)? These generally let you pause and resume better than the browser alone.

Which browser and OS are you using? How big are the files? It's odd that it's only happening at Rendo but I'm not sure what could cause that since it's not affecting many people (that I know of).

I wonder if is partially the traffic load at different times of day? Sometimes if I start before dawn Eastern US time (not an optimal solution as I work 2nd shift and get home after midnight) I can get some files successfully downloaded for a couple of hours, but not always. For instance today I had 5 failures in a row of one file I was trying to get. Later in the day I experienced a first: almost instantaneous downloads. It was so fast there was no time for the progress to stall and fail.

I really don't care about the download speed so much as repeatedly getting to 80 or 90% of a file downloaded then it fails, so it's start all over again... and again.. and again.

Anyway I am finally caught up with the dozens of files in my backlog stretching back almost 2 weeks at one point.

I have an idea... Which OS are you using? Better yet, please visit https://www.renderosity.com/diagnostics and run our diagnostics tool there.

Today I made my first order in a couple weeks and had no problems at all downloading my files. So whatever it was seems to be no longer happening. (Maybe it was some kind of CDN-type issue like DAZ is having today; after they had a site problem today it seems to be taking forever for things to get back to normal as stuff propagates back out over CloudFlare.)