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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Poser 11 says license not valid

Soobe opened this issue on Nov 21, 2019 · 5 posts
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Soobe ( ) posted Thu, 21 November 2019 at 8:26 AM · edited Sat, 23 November 2024 at 5:41 PM

I have the updated version. Just upgraded last week. Poser will not open because it's telling me the "license isn't valid."

Except that it is valid, and "Not required" is in the Previous Serial field.

In other words, it's claiming the Poser license I just purchased as an upgrade is not valid, but will not allow me to enter the previous serial or the serial for Poser 11 that's listed in my account. Because of this error (and yes, it's the 11.2 version), Poser won't run at all.

I'm seriously considering requesting a refund or doing a chargeback at this point because I paid $100 for software that cannot be launched.

Brittany ( ) posted Thu, 21 November 2019 at 9:43 AM

Hi,

Please submit a ticket to support.posersoftware.com for further assistance with Poser. The Poser support team will be happy to help you. Each ticket is answered in the order it was received. Let me know if you need assistance with anything else.

structure ( ) posted Thu, 21 November 2019 at 10:17 AM
Forum Coordinator

Hi Soobe, please try uninstalling poser with geek uninstaller

or a Mac equivalent and then reinstalling, it should work after this.

Locked Out

Soobe ( ) posted Thu, 21 November 2019 at 12:37 PM

structure posted at 12:36PM Thu, 21 November 2019 - #4370869

...please try uninstalling poser with geek uninstaller

...and then reinstalling, it should work after this.

Thanks, structure. That worked.

structure ( ) posted Thu, 21 November 2019 at 1:47 PM
Forum Coordinator

You're Welcome

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