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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 03 11:04 am)
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This is what my order looks like, so no, not looking in the wrong place (but I do thank you for your response, as that was a possibility!). The Grab bag is clearly present, but no download link is there. It's just a computer glitch that needs to be fixed. It's not a big deal for me, but I am not the only one being affected.
jennblake posted at 1:12 PM Mon, 1 November 2021 - #4429699
Hi, 2nd notice as mine has not been resolved - 2 purchased items and the Poser item grab bag are only ones shown in this purchase...No ticket needed.
Those should all be fixed now. Please check the order you placed the Grab Bag item in...you should see an additional item in there for you now. Sorry for the trouble! I hope you all had a good holiday!
Please look into and advise, thanks.
Original statement sent Sunday,
I too have run into the same problem with a Poser item grab bag - see order# 113734536
Grab Bag is there but no Poser item is provided nor is it in the gifted section of my account...
Looks like all but the purchase I renewed my Prime membership on worked. That one still doesn't have the extra itemunfortunately prime membership isn't a digital item so you won't get a free product with it (grab bag) as I just found out myself.
dragotx posted at 8:42 PM Mon, 1 November 2021 - #4429749Ah, thanks for the clarification on thatLooks like all but the purchase I renewed my Prime membership on worked. That one still doesn't have the extra itemunfortunately prime membership isn't a digital item so you won't get a free product with it (grab bag) as I just found out myself.
i put the grab bag on my prime renewal order too and i haven't received anything either mcdvoice PartyCityFeedback
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I just placed an order (at 7:28 PM CST) and added the grab bag for Poser to my order. I checked out just fine, it says I have a grab bag item on my order, but there is nothing there to download. Sorry to bother you all with this.