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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: No grab bag item offered

Tuli opened this issue on Oct 31, 2021 · 26 posts
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Tuli ( ) posted Sun, 31 October 2021 at 7:33 PM · edited Thu, 28 November 2024 at 4:27 PM

I just placed an order (at 7:28 PM CST) and added the grab bag for Poser to my order. I checked out just fine, it says I have a grab bag item on my order, but there is nothing there to download. Sorry to bother you all with this.

Borgtrekker12 ( ) posted Sun, 31 October 2021 at 7:39 PM

I too have run into the same problem with a Poser item grab bag - see order# 113734536  

Grab Bag is there but no Poser item is provided nor is it in the gifted section of my account...

Thanks.

Belladzines ( ) posted Sun, 31 October 2021 at 8:05 PM

Yea me too - For daz studio - not showing up in my Gifts tab. and then I made a 2nd purchase and forgot to add the grab bag to that one :(

hmatienzo ( ) posted Sun, 31 October 2021 at 9:39 PM

Same here, no item.

L'ultima fòrza è nella morte.

Shadowdancer ( ) posted Sun, 31 October 2021 at 9:42 PM

Same problem for me with Order #: 113735633. Grab bag shows on order, but no Poser item has been added to download.  Please investigate.


Thanks in advance.

hmatienzo ( ) posted Sun, 31 October 2021 at 9:46 PM

 Order #: 113735703

Order #: 113735692 

Both were for Poser freebies.  Most disappointing.  :-(


L'ultima fòrza è nella morte.

Belladzines ( ) posted Sun, 31 October 2021 at 10:10 PM
hmatienzo posted at 9:46 PM Sun, 31 October 2021 - #4429662

 Order #: 113735703

Order #: 113735692 

Both were for Poser freebies.  Most disappointing.  :-(


I am sure they will fix it once they get into the office. :)

-renapd- ( ) posted Mon, 01 November 2021 at 12:38 AM
Site Admin

I've made a lot of purchases yesterday myself and items were NOT at the gifts tab but right below my purchase normally at orders. Could you be looking at the wrong place?



[[MyGallery] [MyStore]
"Collect moments, not things."

psa ( ) posted Mon, 01 November 2021 at 6:26 AM

No gifts available for order 113735673 and 113735666 either. They were not in the gits tab. In the download area on the order page were a link to the grab bag page, not any specific products.

Tuli ( ) posted Mon, 01 November 2021 at 9:10 AM · edited Wed, 17 November 2021 at 10:22 AM

YooellPhVs6Q4tZn4Hx5ZQ4Q9mkVjh8qmUykeBLa.png

This is what my order looks like, so no, not looking in the wrong place (but I do thank you for your response, as that was a possibility!). The Grab bag is clearly present, but no download link is there. It's just a computer glitch that needs to be fixed. It's not a big deal for me, but I am not the only one being affected.

jennblake ( ) posted Mon, 01 November 2021 at 12:36 PM

We are currently working on rectifying this issue. Give us just a bit. 😄

dragotx ( ) posted Mon, 01 November 2021 at 12:39 PM
jennblake posted at 12:36 PM Mon, 1 November 2021 - #4429691

We are currently working on rectifying this issue. Give us just a bit. 😄

Will we need to submit a ticket with all of the affected orders, or will the fix apply automatically with no ticket needed?

jennblake ( ) posted Mon, 01 November 2021 at 1:12 PM

No ticket needed. 😄 Those should all be fixed now. Please check the order you placed the Grab Bag item in...you should see an additional item in there for you now. Sorry for the trouble! I hope you all had a good holiday! 

Shadowdancer ( ) posted Mon, 01 November 2021 at 2:29 PM

Thank you for resolving this issue so quickly, Jenn. You guys rock.

Tuli ( ) posted Mon, 01 November 2021 at 6:13 PM

Thanks Jenn, appreciate all you guys do.

Borgtrekker12 ( ) posted Mon, 01 November 2021 at 7:02 PM

jennblake posted at 1:12 PM Mon, 1 November 2021 - #4429699

No ticket needed. 😄 Those should all be fixed now. Please check the order you placed the Grab Bag item in...you should see an additional item in there for you now. Sorry for the trouble! I hope you all had a good holiday! 

Hi, 2nd notice as mine has not been resolved - 2 purchased items and the Poser item grab bag are only ones shown in this purchase...

Please look into and advise, thanks.

Original statement sent Sunday,

I too have run into the same problem with a Poser item grab bag - see order# 113734536  

Grab Bag is there but no Poser item is provided nor is it in the gifted section of my account...

dragotx ( ) posted Mon, 01 November 2021 at 8:42 PM · edited Mon, 01 November 2021 at 8:44 PM
Looks like all but the purchase I renewed my Prime membership on worked.  That one still doesn't have the extra item

Belladzines ( ) posted Wed, 03 November 2021 at 6:20 PM · edited Wed, 03 November 2021 at 6:20 PM

i put the grab bag on my prime renewal order too and i haven't received anything either :( sending email now.

Lothar ( ) posted Thu, 04 November 2021 at 2:21 AM

Order # 113732496 and no Grab Bag in the Gifts list. Mail send to store but no answer. Please check this

Belladzines ( ) posted Thu, 04 November 2021 at 4:59 PM
dragotx posted at 8:42 PM Mon, 1 November 2021 - #4429749
Looks like all but the purchase I renewed my Prime membership on worked.  That one still doesn't have the extra item
unfortunately prime membership isn't a digital item so you won't get a free product with it (grab bag) as I just found out myself.

dragotx ( ) posted Fri, 05 November 2021 at 11:43 PM
Belladzines posted at 4:59 PM Thu, 4 November 2021 - #4429925
dragotx posted at 8:42 PM Mon, 1 November 2021 - #4429749
Looks like all but the purchase I renewed my Prime membership on worked.  That one still doesn't have the extra item
unfortunately prime membership isn't a digital item so you won't get a free product with it (grab bag) as I just found out myself.
Ah, thanks for the clarification on that

nder20 ( ) posted Sat, 13 November 2021 at 6:22 PM · edited Sat, 13 November 2021 at 6:24 PM

Order #: 113735677

I can't see the grab bag item. How long will it take to resolve?

jennblake ( ) posted Mon, 15 November 2021 at 9:42 AM

A gift certificate is not considered a product or purchase from a vendor. There is not a FREE item with that purchase. 

nder20 ( ) posted Mon, 15 November 2021 at 6:16 PM

Thank you for your response. It would be helpful if you could state that gift cards are not eligible next time.

vicesur ( ) posted Fri, 17 December 2021 at 4:08 AM · edited Fri, 17 December 2021 at 4:09 AM

i put the grab bag on my prime renewal order too and i haven't received anything either  mcdvoice PartyCityFeedback

jennblake ( ) posted Sun, 19 December 2021 at 8:57 AM

The prime membership is not a product by a vendor. So no  grab bag item would be gifted.  

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