I recently updated 3DExplorer 1.8 to DeepExplorer2.0 (freebee update as owner of very very old version) but in my version the material properties are not working, I can get into the properties part but every button or link in the program after that doesn't work. According to RH-support it runs fine on their PC's, I've found 17 so far where it doesn't. Question, is there anyone here that also uses this version and does it work on their machine? Don't start telling me there are better and cheaper programs that do the same, I got my original(0.9b) free :) Hein

I wouldn't know, hein, but I've been waiting for my version. Last week I was told by RH that we would receive a special link, but I haven't heard anything yet. How did you find out about it?

Mike, I have written an e-mail to RH february 20, exactly as they indicate on their webpage (with my reg key number, purchase date, registered name etc.) for "old" registered users of 3Dexploration from XDimensions. February 26, I got my update to Deep Exploration v.2, with the reg key and every thing. It works great. Have you done so also, or just wrote a "private " request? Guitta

Attached Link: http://www.us.righthemisphere.com/store/upgrades.htm

Thanks Guitta, I'll look into it. I have all that info somewhere, either printed out, or on CD...probably both.

I send them the reg info and got the new registation etc within minutes. It just refuses to run properly.

I wasn't sure what to do. I couldn't find the original email I got from X Dimension, so I just sent my registration name and email, and attached the only thing from the registry I could find that resembled a key. I don't know if that was right or not. Jeez, I hate going into the registry. Scary stuff in there! I hope that's what they wanted. I'll let you know how I make out, hein, when I get it. Were you able to revert to 1.8 after installing the new one?

Hein, did you install it over the old version ? You should install it a part in a new folder.

How does it work, Guitta? They just send a special download link and a new key? Or will the old key still work? It has to be installed in a separate folder?

Mike, if I remeber well... They sent you a download link only. Before every thing, you have to go to their site (they say that in the mail ?), register with the serial number they have sent to you and then download v 2. Then they will send you another e-mail what looks like this one : ____________________ ""Thank you for registering Deep Exploration. Below you will find your Authorization Code, username and password. To complete the activation of your license select Register from the Help menu and enter your Serial Number and Authorization Code when prompted. The username and password will give you access to the Registered User area that contains product updates, the latest plugin files and more. Please ensure that you keep this information in a safe place and remember that your username and password are not to be used by anyone other than yourself. Order ID/Serial Number: xxxxxxxxxxxxx Authorization Code: xxxxxxxxxxxxxxxxxxx Username: blabla Password: xxxxxxxxx (Note: both the username and password are case sensitive) ..........."" _______________________ When you install, it will ask you if you agree to install in c:program filesDeepExploration just say OK (your original 3Dexploration is in the folder 3Dexploration or XDimensions). You can keep it, but you will not like it anymore:-) Hope this helps:-) Guitta

Thanks Guitta!

Did a clean install, most of te PC's I tried never had any form of 3D Explorer on 'm. Tried several flavors of Win too, I'll try a new d/l next, mine is build 2.0 1055.

PPHPHHTTTTHHHPPPPTTTHHHHHTTTTHHHHH !!!!!! I heard back from them and was sent all the info, and downloaded it (was I supposed to download the demo?), and then installed it. Ut looks good, and it says it accepted my registration info, but the File menu doesn't do anything! I can load an object, but only through the browser at the side, and not through File Menu>Open. Needless to saay I can't do any conversions, either, since File>Save As won't work either. I just click the File button, and tthe menu unfolds, but clicking on Open or Save just makes it close and nothing happens. Yeah....some upgrade. :/

Hadn't even tried that yet, doesn't work here either. You can try to contact RH and they'll answer it works fine here, which makes you feel a lot better because you didn't pay $249 for DeepS^%#%t 2.0 or did you?

Nope, got it through the free upgrade deal from the X Dimension version. At least it hasn't screwed up my 3D Exploration installation. You suppose we got a "lesser" version? I wish I had tried the demo out before I registered it.

3DEx still works fine, looks like our reg version is slightly less than what you'd even expect of a demo. The about says it's the "Entreprise Edition" makes you wonder what the lesser versions don't do :)

LOL! Yep.

I'm sorry for you both, but it works fine for me. I also have download the demo and then put the reg key in. Can this be again a OS problem? Guitta

Grrr! I spoke too fast. When I installed Deep Exploration, I used it immediately and every thing worked fine. I could open and convert and save my files. Few days ago, I have converted some lwo files. Today, after I had posted the previous message, I wanted to see, why it did not work for you, opened Deep Exploration, clicked on OPEN and tried FILE--->OPEN.... Nothing! Loaded an existing file from the Favorites, tried to save, Nothing either. I have uninstalled, re-installed, doesn't work. What happend? That's crazy. Guitta

Guess the oldtime users of 3DEx are now the registered owners of Deep Exploration the Surprise Edition.

I will write to them right now.

Well, if you use the built in Explorer thingie at the side, the Exploration part of it is at least possible, although saving is definitely a no go. I found a couple of other menu items which didn't work, but I can't remember now what they were. Maybe it's just too "Deep" for our understanding?

Well, the plot thickens: I tried to download some plugins, thinking maybe that was the problem, but my user name and password were rejected! Then I tried to see if something had gone wrong and selected the Retrieve Password thing, and then I was told that my Serial number was not a valid Deep Exploration SS#. And all this info was exactly what they had sent me! Weird. I suspect that they are only partially interested in us "addopted 'customers'"..... And if this is sort of thing is also happening for the folks who are paying $250.00 for it.... I suspect we will be waiting for a while.

Mike, I just did the same as you. i went to the User plavce and tried to login, but my ID and password are not accepted. As I wrote to them, I wait for an answer. I also have dropped a word to Orio, hoping he has got his update and can try iif it works for him. Guitta

And may God help them if Orio's version doesn't work! ;)

I already have sharpened my sword.

I really have better things to do, but as I'm too angry and also curious, I went back to their site and to the Community place. First time I had put in my user name and my password, they did not recognice it. I saw there is a link to first register. That's what I did. And it worked. Just for fun (not so much fun) I tried then the password lost thing and got an e-mail whith an activation link. I went there and... got a new password. Try again, Mike and tell me what you can find there. Where are the plugins ?

And right now a third e-mail to activate my membership again.LOL

I already did try that Guitta, but when I re-registered, all I got was a message that th eproduct had already been registered. ???? Hell if I know what's going on, but the whole plan seems pretty screwed up.

I sent them a second email, as well.

And it's a shame it's not working, because the OpenGL screen refresh rate when rotating and zooming is far better and much faster than 3D Exploration ever was.

....all I got was a message that th eproduct had already been registered.... That's not what I mean, Mike. I mean when you go to the COMMUNITY pages.

I don't know, Guitta. It seems everything about their system is all screwed up, and very unclear. Like you, I don't have time for this. Again, after filling out the form, I was told I'm already registered, but I did successfully request my user name/password. Seems like way too much trouble to go to just for a product upgrade that works. Anyhow, I'll let you know what happens.

Oh yes, I did do this on the "Community" page this time.

Hello again. I got an answer from Orio, it is the following: _________________________________________________________ Mine neither works, Guitta. There are workarounds though. To load, browse through directories. This lets you select files. To save, right-click on file name and choose convert. All options are there. Awkward, and time consuming, for sure, but the above works. __________________________________________________________ Not a really good solution, but we can make it work while waiting for an answer from RH. Thanks Orio:-) Guitta

BTW I asked to Orio to write to them also. I think he will do so:-). We should not let them sleep.

Oh wow, I hadn't even noticed that, Guiitta. Thanks for posting and my thanks to Orio, too! Orio seems to have a way with software. It has alot more options than 3D Exploration did, as well. Awkward, yes, but now I can at least test it and find more problems with it. ;) But yeah, still, workaround or not, it does need to be fixed. I'll let you know when I hear back from them.

After going through the motions all mine will do is act like a viewer provided I open an object by double-clicking on it. Loading and/or any file-op , texture-op are not possible plus all links inside the program are dead.

Orio suggested that, if we don't get a satisfying answer, we write 1 mail signed by us all. I don't know where are gone all the "purchasers" from year 2000 ? Only contact I have is with Martial Fauteux. I'm waiting for an answer from him. He lives in Canada and will answer when he's back from work, I think. I'll let you know. Guitta

Ok I'll wait :)

whew - just got the 'you have been accepted' mail, but it looks more involved than a space shuttle check list. Think I'll start lobbying at source forge for an open source mesh browser

Guitta, I too would be willing to "sign" that email. Hein, I don't seem to be having the problems you are...just the problem with the File>Open/Save menues. Stupid question, but are you checking the boxes in the other dialogues to enable the options?

...Stupid question, but are you checking the boxes in the other dialogues to enable the options?... Stupid me, because I don't understand the question. Sorry, could you explain a little more what you mean:-)

I will Guitta, as soon as I find it, LOL! It was just something I had noticed earlier, that some options were unavailable until a corresponding box was checked, but I can't remember where it was now. I'll look for it. Meanwhile, just ignore me, I'm probably just confused. :)

Yes, I remember something like that, but don't know where it was. Have to see that tomorrow. It's late, I have to go to sleep:-)

Mike, I've just about checked and unchecked every option there is in the program and it makes no difference at all. Ofcourse it would be more than a little strange if you had to go through all kind of options simply to make this fileviewer to perform most basic actions. RH support's attitude of "it doesn't happen here so it's impossible that it happens elsewhere" doesn't really raise much hope for any further help from that corner.

Martial Fauteux works on a brandnew AMD AThlon 1800 and Win XP. He sais every thing, also the OPEN and SAVE works fine for him.

Orio found out: """ If one does not enter the serial number, the buttons work. As soon as the serial is entered, the buttons stop working. Mr. Spock would say: fascinating.... """ He's right!

Woke up and found this in my email: Hi Mike, This "save as" problem looks to be a bug that is occurring on just a few users computers, and we are working to solve the problem as we speak. I hope to have an update very soon. As yet there is no registered users area for Deep Exploration, but when the first patch is available it will be located in the downloads area. Regards, Glenn Collins _____________________

That's great to hear Mike. I hope this day comes soon:-). Thanks for the information. Guitta

hi all...if you just need file conversions there's a great program that works called AccuTrans from MicroMouse..don't have the URL but a search finds it...the realtime address is MicroMouse Productions 847 Athol Street Regina, Saskatchewan Canada S4T 3B6 peace bobbystahr