Hi guys I just want to go on record as saying that I have never experienced customer service like you get from Daz3D. They are courteous and helpful and always go that extra mile to help you out and keep you happy. I know I'll keep going back each month to purchase their products! To Reba, AnneMarie and the rest of the guys at Daz - keep up the good work, thanks for all your help and have a great weekend! Guarie

I couldn't agree more! :) Aaron

YES,YES, YES, they are the best, and you will never be sorry if you purchase anything from them. (: genny

Hi guys I just want to go on record as saying that I have never...... ....seen any other company of a comparable nature get such consistently good reports and good publicity from satisfied customers. I broker items for sale with DAZ, and I can tell you that they treat their brokers as well as they treat their customers. DAZ understands the basic principle of selling. 'They are courteous and helpful and always go that extra mile to help you out and keep you happy' That's the basic principle. Do whatever it takes to make your customers happy. And if that includes refunds, replacements, e-mails, phone calls and a helluva lot of effort.... it's still worth it. mac

Yep. Daz3D, great company. Best company online.

You know, it's funny... but I came here tonight to post almost exactly the same message! I had ordered Mimic when it first went on sale. But when it didn't show up, I contacted them and they made sure that it was taken care of. But it occurs to me that it's more than just support after the fact. They seem to do a lot to support and promote the community. Take for example, their weekly free model. These aren't crappy little things like most software/publishing companies pass out. They're all very wonderful items that later appear in their store, probably many of which they sell for less than what they could be charging. Thanks, DAZ, for everything that you do for us! Brian

Thank you all very much. You are really nice to post this thread. I know that the credit goes to Reba and others but I am saying thanks in their behalf since they may not see this thread for a little while. We really do appreciate your support and hope to continue to have the opportunities to work with you. Sincerely, Dan Farr

Dan, you and everyone at DAZ have been a great pleasure to work with when I've had a problem with a download or a questions about something. Customer service like this is so rare these days. I've had only the most positive and pleasant encounters with the staff at DAZ. My e-mails are always responded to with polite and courteous replies. And I always get the help I'm needing. Kudos to all of you! Melanie

Well, I wish I could say the same thing,but i was supposed to get stephanie for free wtih the michael 2.0 upgrade ,and was charged 29.95 on my credit card for it. I contacted Reba who has now told me 3 times tht she would look into it,asked me for my invoice numbers which I sent her and then I dont hear from her...Well im not going to get any more daz products until this is resolved.I have purchased quite a bit from them but if they need my money that bad...

I'm also impressed with the folks at Daz. Daz rocks!!

Daz's customer service is the best I've ever seen. I've only had problems 2 or 3 times (out of many opportunities), and when that happened, they didn't just meet my expectations. They met my IDEAL, my "there's no way this would actually happen, but it sure would be cool if".

...Well im not going to get any more daz products until this is resolved. You have my sympathies. My only suggestion is that you keep trying to resolve this. I could tell you personal stories about DAZ support that are so astounding you would probably not believe me. Your problem is certainly not typical of their service. As a former member of the retail trade I can only say that sometimes these things happen. Curiously, it often happened that despite the best will in the world a particular problem became compounded for no apparent reason. For instance, a few years ago I had a print made from the only photographic slide I had of my wife flying an airplane. They lost the slide. A couple of weeks later I was overjoyed to receive a call that they had found it. I was there to claim it in less than half an hour. During that time they managed to lose it again and as far as I know it remains buried deep within that wandering black hole. 3 times can be frustrating indeed so I know you don;t want to hear this but... keep at it. - Jack

They took care of me recently too and I can honestly say, they'll always have my business.

They are very nice.Dan I ordered 3 products from your store over a months ago when the 30% sales wa sgoing on.I still have not gotten my items after 5 emails.Can you help me?Thanks.BigPowerLifter@aol.com

I too give praise to DAZ for their GREAT customer service. I have to follow up with jval, you wouldn't believe the terrific support I have received from them. A quick phone call to solve a problem and everything was taken care of, they even sent me a sorry-for-the-mixup bonus with my shipment. DAZ has the best customer service that I have experienced, and I will continue to do business with them.