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Subject: Download Problems Poll (CRC Errors)

Curious_Labs opened this issue on May 14, 2003 · 36 posts
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Curious_Labs ( ) posted Wed, 14 May 2003 at 3:14 PM · edited Sat, 30 November 2024 at 12:30 AM

Thank you to the users who were able to upload the SR3 installer experiencing CRC issues for us to troubleshoot. Weve been investigating these files and have found some changed bytes which seems to be the cause of this error. The exact root of this problem is not yet found. Some have expressed that the CRC error could be an indication of the installer archive becoming corrupt during download. Though weve tested our servers and have not found a problem as of yet, it would be helpful to get some feedback from you regarding your experience.

To help us narrow down the circumstances of this error, there are 3 questions wed like to ask of all users who downloaded SR3 and are willing to take a moment to answer.

  1. Success or Unsuccessful?
    [ ] I've had no install problems at all
    [ ] I had to download the installer ___ times before it worked [ ] I'm still getting the CRC error message (___ failed download[s])
  1. Client Used?
    [ ] Browser (IE Version ___, Netscape Version ___, others: ___________) [ ] Download manager (GetRight, others: ____________)
  1. ISP Details?
    [ ] Dialup
    [ ] DSL
    [ ] T1 or bigger

[ ] My ISP uses a proxy server
[ ] I have a personal firewall enabled

For the European users, the SR3 installers have now been placed and mirrored onto the Egisys (Curious Labs.de) website as well which may offer greater download success. You can find the installer at:

http://www.egisys.de/downloads/?lang=EN&res=high&path=

Thank you for your help.

Kind regards,
Katherine

dialyn ( ) posted Wed, 14 May 2003 at 3:19 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all. 2. Client Used? [X] Browser IE Version 6 3. ISP Details? [X] T1 or bigger [No] My ISP uses a proxy server [No] I have a personal firewall enabled

compiler ( ) posted Wed, 14 May 2003 at 3:38 PM

1- Succesful, installed. 2- IE 6 3- DSL, no proxy, personal firewall enabled

leather-guy ( ) posted Wed, 14 May 2003 at 3:46 PM
  1. Success or Unsuccessful? I've had no CRC install problems at all - other than the installer's inability to recognize my P5 installs location even when it's in the same folder. 2. Client Used? Browser IE Version 6 on WinXP 3. ISP Details? DSL I have a personal firewall enabled (McAfee) After running updater (manually navigating it to look inside the same folder it was already in) Poser 5 now ID's as v5.0.2.281 Is that correct? It would help if the updaters inserted a notation of the latest SR # installed with the version number.

Dagon ( ) posted Wed, 14 May 2003 at 3:47 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all 2. Client Used? [X] Browser (IE Version 6.02, [no] Download manager 3. ISP Details? [X] Cable [x] My ISP uses a proxy server [x] I have a personal firewall enabled

fretshredder ( ) posted Wed, 14 May 2003 at 4:06 PM
  1. Success or Unsuccessful? [X] Download and install (of SR3 and figures updater) went off without a single problem. 2. Client Used? [X] Browser IE Version 6.0.2800.1106.xpsp2.021108-1929 3. ISP Details? [X] T1 or bigger (Cable actually) [No] My ISP uses a proxy server [Yes] I have a personal firewall enabled, hardware/NAT

smiller1 ( ) posted Wed, 14 May 2003 at 4:08 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all 2. Client Used? [X] Browser (IE Version 6.0.2800.1106C0) 3. ISP Details? [X] DSL [x] My ISP uses a proxy server [x] I have a personal firewall enabled

FrankJann ( ) posted Wed, 14 May 2003 at 4:12 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all. Successful download the first time and no problems running installer. 2. Client Used? [X] Browser IE Version 6.0.2800.1106.xpsp2.021108-1929 3. ISP Details? [X] DSL (Fiber Optic to the home actually) [X] I have a personal firewall enabled (in the form of a hardware router - no firewall software on this machine)

who3d ( ) posted Wed, 14 May 2003 at 4:35 PM
  1. Success or Unsuccessful? [x] I've had no install problems at all 2. Client Used? [x] Browser (IE Version 6.0.2800.1106) 3. ISP Details? [ ] Dialup [x] Cable modem [ ] DSL [ ] T1 or bigger [ ] My ISP uses a proxy server [x] I have a personal firewall enabled

BeatYourSoul ( ) posted Wed, 14 May 2003 at 4:51 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all [ ] I had to download the installer ___ times before it worked [ ] I'm still getting the CRC error message (___ failed download[s]) 2. Client Used? [X] Browser - IE Version 6.0.2800.1106 (SP1) 3. ISP Details? [ ] Dialup [ ] DSL [X] T1 or bigger (768 Kbps) [ ] My ISP uses a proxy server [ ] I have a personal firewall enabled BYS

quesswho ( ) posted Wed, 14 May 2003 at 5:17 PM
  1. Successful no problems what so ever 2.Win 2k pro; IE 6.0.2800 Sp1; no download manager 3.Cable modem ; I have a personal firewall enabled Marge

Lovely Lady ( ) posted Wed, 14 May 2003 at 5:17 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all 2. Client Used? [X] Browser (IE Version 5.5) [ ] Download manager (GetRight, others: ____________) 3. ISP Details? [X] Dialup slow as a snail, but downloaded overnight [ ] DSL [ ] T1 or bigger [ ] My ISP uses a proxy server [ ] I have a personal firewall enabled

nickedshield ( ) posted Wed, 14 May 2003 at 5:22 PM
  1. Success or Unsuccessful? [x ] I've had no install problems at all 2. Client Used? [ ] Browser (IE Version __, Netscape Version 7 3. ISP Details? [ ] Dialup [ ] DSL [x ] T1 or bigger [ ] My ISP uses a proxy server [x ] I have a personal firewall enabled

I must remember to remember what it was I had to remember.

ringbearer ( ) posted Wed, 14 May 2003 at 5:32 PM

  1. Success or Unsuccessful?
    [X] I've had no install problems at all

  2. Client Used?
    [X] Browser Netscape Version 4.73

  3. ISP Details?
    [X] DSL

[X] I have a personal firewall enabled

There are a lot of things worse than dying, being afraid all the time would be one.

My Gallery

TH ( ) posted Wed, 14 May 2003 at 5:43 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all 2. Client Used? [X] Browser (IE Version 6.0.2800.1106 without any Download manager 3. ISP Details? [ ] Dialup [X] DSL [ ] T1 or bigger [ ] My ISP uses a proxy server [X] I have a personal firewall enabled - and up until now, looking good (although still in early stages) Although I'm sitting in Germany, the download was direct from CuriousLabs' site. Rob

igohigh ( ) posted Wed, 14 May 2003 at 6:31 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all 2. Client Used? [X] Browser (IE Version 6_) No DL manager installed 3. ISP Details? [X] Dialup No proxies [X] I have a personal firewall enabled Other than being on stinking DU it was a breeze!

layingback ( ) posted Wed, 14 May 2003 at 6:39 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all [ ] I had to download the installer 1_ times before it worked [ ] I'm still getting the CRC error message (___ failed download[s]) 2. Client Used? [X] Browser (IE Version , Netscape Version , others: Mozilla 1.3_) [ ] Download manager (GetRight, others: ____________) 3. ISP Details? [ ] Dialup [X] DSL ----------- Actually Cable [ ] T1 or bigger [ ] My ISP uses a proxy server [X] I have a personal firewall enabled I have had problems requiring a second download from CL plus very slow d/l speeds for earlier versions, but not this time. But I got in v. early and downloaded both Zips simultaneously at full cable d/l speed combined - so must have been before the rush?

agiel ( ) posted Wed, 14 May 2003 at 6:44 PM
  1. Success or Unsuccessful? [X] I'm still getting the CRC error message (7 failed download[s]) 2. Client Used? [X] Browser (IE Version 6.0_, Netscape Version ___, others: ___________) [X] Download manager (it worked finally with GetRight, still broken with IE) 3. ISP Details? [X] DSL [X] I have a personal firewall enabled

PabloS ( ) posted Wed, 14 May 2003 at 6:48 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all [ ] I had to download the installer ___ times before it worked [ ] I'm still getting the CRC error message (___ failed download[s]) 2. Client Used? [X] Browser (IE Version 6.0) 3. ISP Details? [ ] Dialup [X] DSL ... CABLE [ ] T1 or bigger

Momcat ( ) posted Wed, 14 May 2003 at 7:06 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all 2. Client Used? [X] Browser (IE Version _6 [None] Download manager 3. ISP Details? [ ] Dialup [ ] DSL [ ] T1 or bigger [X] Cable Modem [?] My ISP uses a proxy server [No] I have a personal firewall enabled

SimonWM ( ) posted Wed, 14 May 2003 at 8:04 PM
  1. Success or Unsuccessful? [X ] I've had no install problems at all 2. Client Used? [X] Browser (IE Version 6.0.2800.1106_, 3. ISP Details? [X ] Dialup

JetM ( ) posted Wed, 14 May 2003 at 8:13 PM
  1. Success or Unsuccessful? [x] I've had no install problems at all 2. Client Used? IE 6.0 3. ISP Details? Cable modem, actually No proxy. Firewall through router hub

SothArtist ( ) posted Wed, 14 May 2003 at 8:48 PM
  1. Success or Unsuccessful? [x] I've had no install problems at all 2. Client Used? IE 6.0 3. ISP Details? DSL No Proxy that I am aware of

sassy_lady ( ) posted Wed, 14 May 2003 at 9:05 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all [ ] I had to download the installer ___ times before it worked [ ] I'm still getting the CRC error message (___ failed download[s]) 2. Client Used? [X] Browser (IE Version 6_, Netscape Version ___, others: ___________) [ ] Download manager (GetRight, others: ____________) 3. ISP Details? [ ] Dialup [ ] DSL [x] T1 or bigger [ ] My ISP uses a proxy server [x ] I have a personal firewall enabled As stated above, I had no problems at all.

c1rcle ( ) posted Thu, 15 May 2003 at 12:49 AM
  1. Successfully Installed 2. IE Version 6.0.2800.1106 3. Cable no proxy server & a personal Firewall

Hubert ( ) posted Thu, 15 May 2003 at 3:26 AM

Suggestion: please consider ZIP- instead of EXE-format. It would be much better to provide download-files (for Windows platform) as a ZIP-archive instead of an EXE-file. One can conveniently test a ZIP-archive for being correct, even w/o having to extract it! But one never can rely on any downloaded EXE-file and always will will risk installation problems, caused by corrupted or incomplete downloads!! (My experiences) Hubert

"All that we see or fear, is but a Sphere inside a Sphere."     (E. A. Pryce -- Tuesday afternoon, 1845)

GraphicFoxx ( ) posted Thu, 15 May 2003 at 4:43 AM
  1. Success or Unsuccessful? [X] I've had no install problems at all 2. Client Used? [X] Browser Phoenix 3. ISP Details? [X] DSL [X] I have a personal firewall enabled (Mcafee)

uli_k ( ) posted Thu, 15 May 2003 at 5:01 AM

Hubert, we're not zipping our installers because Installer Vise already applies a LZW (a.k.a ZIP) compression to the archive. So the only difference you'd have is an additional required step (unzipping) before installing, which takes longer all in all than waiting a few seconds until IV performs the automatic CRC check you want to do in a another extra step. OK?

FishNose ( ) posted Thu, 15 May 2003 at 5:05 AM
  1. Success or Unsuccessful? I've had no install problems at all 2. Client Used Browser IE Version 5.5 3. ISP Details ADSL 512 Kb (D/L was fast as blazes - May 9th, from Sweden) My ISP uses a proxy server - NO I have a personal firewall enabled - YES, TrendMicro PC-cillin :] Fish

uli_k ( ) posted Thu, 15 May 2003 at 5:08 AM

An note on proxy servers: Some ISPs route their HTTP traffic (all the web stuff...) via a proxy server, meaning that everything one subscriber downloads will be cached for a certain amount of time. Now when another subscriber requestst the file or page, it's delivered from the cache, which is great, because the user gets a faster download, and CL and the ISP save bandwidth. Problems start, when the original download to the proxy was corrupted. Then you can download the file over and over again, it'll stay corrupted until the proxy cache expires. As this matches pretty well with the user experience we've been seeing here, we wanted to get that particular information. That is only one possible explanation, though.

praxis22 ( ) posted Thu, 15 May 2003 at 5:22 AM

I think I downloaded it, but now I can't find it, so I'll have to do it again :) European server huh? Cool beans!!! :) later jb

Michael_C ( ) posted Thu, 15 May 2003 at 7:00 AM
  1. Success or Unsuccessful? [X] I've had no install problems at all 2. Client Used? [X] Browser (IE Version 6.0.2600.0000) 3. ISP Details? [X] T1 or bigger [X] My ISP uses a proxy server

My Store - My Gallery - My Freebies - My Web Site

Hubert ( ) posted Thu, 15 May 2003 at 7:14 AM

Hi uli, no objections if a patch runs a complete CRC-check first, before altering/installing anything else. ;) My Suggestion: would it be possible to enhance future SR-EXE installation-dialogs with a button/option to "check-file-only-w/o-installation"?? Just to launch+check it after a download or file-transfer/burn. This would be much appreciated!! As many others I usually download then burn/archive, but install only much later, mostly on a different PC. Thus I dislike to notice inconsistent, download-cropped or CRC-challenged EXE-files (esp on my archive-CDs) only during their installation. Then often having only slow/no Web-access or slow download-servers, just when I would need such a quite huge file asap again. You understand? Unfortunately, WinZIP8 cant open/check any Poser5 SR-EXE-files (I tried) and SR3-EXE does cancel itself with a complaint if Poser5 isnt installed (it isnt on my download-machine!). Sorry, cant add a result to this poll, just now. Cheers, Hubert

"All that we see or fear, is but a Sphere inside a Sphere."     (E. A. Pryce -- Tuesday afternoon, 1845)

cruzan ( ) posted Thu, 15 May 2003 at 7:54 AM
  1. Success or Unsuccessful? [X] I've had no install problems at all [ ] I had to download the installer ___ times before it worked [ ] I'm still getting the CRC error message (___ failed download[s]) 2. Client Used? [X] Browser (IE Version 6_, Netscape Version ___, others: ___________) [ ] Download manager (GetRight, others: ____________) 3. ISP Details? [ ] Dialup [X] DSL [CABLE] [ ] T1 or bigger [ ] My ISP uses a proxy server [X] I have a personal firewall enabled One thing to bring up on Dialup - My mom uses dialup and if she gets a phone call while downloading - messes her download but doesnt seem to stop it (even with * turn off call waiting) and she gets errors in downloaded files.

samcclung65 ( ) posted Thu, 15 May 2003 at 8:52 AM
  1. Success or Unsuccessful? [X] I had to download the installer 3 times before it worked 2. Client Used? [X] Browser (IE Version 6 3. ISP Details? [X] Cable [X] I have a personal firewall enabled I couldn't get the figure updater to work after about 6 or 7 tries. Installed GetRight and was then able to get it to work.

ronstuff ( ) posted Thu, 15 May 2003 at 3:09 PM
  1. Success or Unsuccessful? [X] I've had no install problems at all 2. Client Used? [X] Browser (IE Version 6.0.2600_, [ ] Download manager NONE 3. ISP Details? [ ] Dialup [X] DSL [ ] T1 or bigger

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