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Vue F.A.Q (Last Updated: 2024 Dec 13 6:58 am)





 


Subject: Ordering Vue pro and Mover via paypal

markmartinracing opened this issue on Dec 28, 2004 ยท 8 posts
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markmartinracing ( ) posted Tue, 28 December 2004 at 12:04 PM ยท edited Tue, 24 December 2024 at 8:06 PM

Hi all, My wife ordered me Vue Pro and Mover 5 through e-on today but when she clicked on paypal it went to a French site she couldn't understand, I wondered if anyone here ordered through paypal here from the U.S. and what that email address was. thanks in advance, Patrick

Costaud ( ) posted Tue, 28 December 2004 at 10:02 PM

If you have problems with french I can translate it for you if you want but I don't understand your problem because I live in Canada and when I ordered Vue 4 about two month ago I don't have this problem, are your sure your wife use the USA/Canada E-on online store?

markmartinracing ( ) posted Wed, 29 December 2004 at 5:40 AM

Yes, she used the U.S. site and when she clicked on paypal for paying it went to a french paypal site she couldn't read, now we don't know where to send the payment, maybe their site had a glitch but now I don't know what to do, I've been waiting since yesterday for a responce from e-on because I emailed them asking what to do and they haven't responded yet. I don't have a credit card so paypal was the only way I could buy the software.

Costaud ( ) posted Wed, 29 December 2004 at 9:31 AM

You recall me a similar "problems" I have when I ordered Vue 3 Special edition, I have received the package from France but I ordered it via the USA/Canada online store, all papers, packing slip, invoice, user's guide, etc... was in english, why they shipped it from France????? Let me know the reply e-on give you because I'm also interested to upgrade my Vue 4 to Vue 5. Thanks.

markmartinracing ( ) posted Wed, 29 December 2004 at 10:57 AM

Well the reply was, the person that usually handles this is out on vacation and she's not real familiar with paypal so I told her to cancel the order, I'll make a new one and use a prepaid credit card. Wow you would think for a software company selling software they would be a little more prepared when someone takes vacation but I guess not. Anyway I guess these things sometimes happen I'm not going to complain that much.

snekkis ( ) posted Wed, 29 December 2004 at 4:06 PM

Yeah, this happened to me too! I got a reply that I should place a new order. It was still French, but I managed to guess what was login and password. Then, it transferred to english Paypal when login was correct. That is what worked for me, provided. Snekkis

markmartinracing ( ) posted Thu, 30 December 2004 at 9:48 AM

Thanks all, I finally got my order placed, I got a prepaid credit card and that worked. I still think they should make it a little easier for people, I almost gave up after 2 days of trying. Oh well I guess I'll know better next time. Thanks again Patrick

Costaud ( ) posted Thu, 30 December 2004 at 9:55 AM

Enjoy your new toy Patrick.

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