hello everyone.
I'm dealing with SmithMicros since 90 days ago. I got my copy of PoserPro2010- hybrid by mail(not download!) and the thing is getting to my nerves. Running the 64 bits version.
I had unistalled and installed it 4 times now. After SmithMicros' advise.
The software is getting worst.
None has solved the problems much the opposite! Now the PP2010 is running with Library ok but the main interface for it is not showing!
In other words!
Library, Dials,render /working space are showing but I can't manage to see or much less to use the software's interface!
getting sick of all that.
Any clues? I'm sure SMithMicro will advise another odd stuff that will make it even worst if is that possible.

Below here you can see some of messages exchange from SM and I. Now tell me, what do I do?

Response (John Csaky)     05/03/2010 07:57 PM
I apologize for the inconvenience. I think something corrupted during the install. I suspect that is why you are getting all these weird issues. I would try and fully uninstall Poser Pro 2010 and delete preferences, etc....

I then would reboot, and run a Clean Reinstall in Diagnostics Mode using MSCONFIG.

http://support.smithmicro.com/cs/smkb.cfg/php.exe/enduser/std_adp.php?p_faqid=2099

Verify that it is installing to your Program Files Folder and the Content is installing to your Shared Folder.

You did not indicate where you live, but if you live in the US, please include a Phone Number and time (including Time Zone) when you can be in front of the computer, in case a call is warranted.

If you have any questions about the Clean Reinstall, please let me know.

Thanks

John Csaky  |  Customer/Tech Support
Smith Micro Software, Inc.  |   www.smithmicro.com
 
 Customer     05/03/2010 03:14 PM
Do you have the 64 Bit Version of Poser Pro 2010 installed?

Yes I do.

The fact you have it installed to the x86 Program Files Folder indicates you are using the 32 Bit Version.

I had no idea! Because I did choose the 'no 32 bits files' when I installed!

The 64 Bit should be in the Program Files Folder, under Smith Micro.

The program has choose the path. Not I.

Also, do you have IE 8 installed?

Yes, it's part of Win 7! I did not uninstall...is here but I don't use.
Only when I wanted to make updates manually to Win 7, I do need IE9.

What now?
 
** Response (John Csaky)     05/03/2010 01:50 PM**
Thank you for the images. Do you have the 64 Bit Version of Poser Pro 2010 installed?

The fact you have it installed to the x86 Program Files Folder indicates you are using the 32 Bit Version.

The 64 Bit should be in the Program Files Folder, under Smith Micro.

Also, do you have IE 8 installed?

John Csaky  |  Customer/Tech Support
Smith Micro Software, Inc.  |   www.smithmicro.com
 
 Customer     05/03/2010 11:03 AM
Hi,
Browsers:I use Chrome, Firefox and Safari all updated every 15 days if there's any! So these are newly update. I don't use IE since Firefox arrived!
My Poser is on default C:Program Files (x86)Smith MicroPoser Pro 2010
My Runtimes additional are in external hard drive (WD Notebook)which is connected to desktop 24/7. I:3DLandProgram FilesPoser Pro

I can use a scene with 300 dpi,and Manual Firefly which will give me the best 'look' on the render I wish.
I also can use a default render and the same happens! When making an animation.
Look:     squeker.jpg
That simple rat with 2 movements in 30 frames to be render in Flash did stopped the Poser as you can see in the image; again.jpg
The point is; Cloth room and Flash animation won't work as it should for fine program that is working on 64 bits!

Screen Shot of your Render Settings,Look: sett.jpg ( Now when I touch the 'options' button to change to better colors etc.. that happens, Look: again.jpg
Later it did render the animation but only at 4 colors because I did not touch the 'option' button.
I say, when the program stops, I 'm obliged to close it the Library stays on the screen without closing with the program! I have to close it alone by clicking into it and closing.
Screen Shot of your General Preferences Render Tab Settings and Screen Shot of your General Preferences Library Settings, Look:      gprefe.jpg | gpreftab.jpg | gpref-tab.jpg |gpref-tab1.jpg | gpreftab-2.jpg
 
** Response (John Csaky)     05/03/2010 08:57 AM**
I apologize for the difficulties. This could be due to some settings. To better assist you, please provide some details on the Scene (Figures and Content Used), Screen Shot of your Render Settings, Screen Shot of your General Preferences Render Tab Settings, Screen Shot of your General Preferences Library Settings, along with the following additional details...

5.)    Full path to your Poser Program Folder if other than default
6.)    Full path to your Runtimes
7.)    Internet Browser and version number (the library now uses browser functionality)  If you use other than IE on Windows please include the Version Details for IE

Thanks

John Csaky  |  Customer/Tech Support
Smith Micro Software, Inc.  |   www.smithmicro.com
 
 Customer     05/01/2010 12:51 PM
the Library i still open when the program has closed!(3poser-flash.jpg)

the image (posererro2.jpg), shows you the Task manager in Win 7 64 bits the situation Poser Pro is, totally stopped when I try for the third time today to make a movie in Flash! I have 8 GB memory! a 2GB Ati Radeon 4870
Look my system!
OS - Microsoft Windows 7 Pro 64 bits
   *  RS-A00-ESBA / Cooler Master RS-A00-ESBA Real Power 1000W ATX 12V 2.2 & EPS12V 16dBA 120mm   ( PSU )
My memory is:
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 8.00 GB
Available Physical Memory 1.99 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 10.5 GB
Page File Space 8.00 GB

Video card: ATI Radeon HD 4870 X2 ( HD 4870 X2 750M 2GB DDR5 DUAL DVI TV PCI-E)
My board is a:

   * System Model:   XFX nForce 780i 3-Way SLI

   *   (  http://www.xfxforce.com/en-us/products/motherboards/7series/780i.aspx  )
 
 Customer     05/01/2010 07:54 AM
Hello,
I'm totally disappointed with your final product! The PoserPro is acting as a Beta! I'm having the 'freezing' issue as many I try something that is not in the 'main menu' (to say in the beginner normal user)
Example.

   * making use of the Cloth Room....happens it takes forever and sometimes even stops all and I'm obliged to re-start the software.
   * using the animation settings, I try to use FLASH as option instead of AVI and stops all and I'm obliged to re-start the software. Look the picture.

Annoying and very beta behavior!
I wonder what you're going to do about it?
I already lost many of my works because the software doesn't have a 'last minute' save.
Cris

just as an experiment.. try installing poser outside of the program files folder.
into say C:Poser8

(I'm being totally serious with this suggestion)

it's Poser Pro 2010 - do you think is the same sh...?

Quote - ... but the main interface for it is not showing...

It may be unrelated, but something like this can happen if Poser is closed while it is minimised. There is a simple Windows hot key to maximise the GUI again, but I'm on Mac and I can't remember what it is.... something like Ctrl-Shift-UpArrow, I think.

By the way, one problematic installation does not a bad product make, however frustrating it might be to sort out the cause of the problems.

Quote - it's Poser Pro 2010 - do you think is the same sh...?

no I don't. I misread thats all. give it a try.

My guess is that you have closed P2010 while it was minimized, probably with several of the windows undocked.
Open the program, after the interface minimizes, right click on the Poser icon in the task bar (it should have the poser icon and say Untitled - Smith Micro), then left click on Maximize.
Everything should be fine.

To Maximize a Program in Windows 7, it is the Windows Key + the Up Arrow.

"My guess is that you have closed P2010 while it was minimized..." 

Ha Ha, silly SM. Until oops, I checked an application I wrote and it exhibited the same behavior. Moral, don't save the position values returned on closing a minimized window. To Windows, "minimized" just means moving it waaay, waaay offscreen e.g.Left -248000 Top -248000. :-)