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Poser - OFFICIAL F.A.Q (Last Updated: 2025 Jan 02 11:49 pm)
Subject: A major problem with Poser 8 and Poser Pro
Have you examined what you having running in the background? I've never had a problem like this with any version of Poser. And what version of Windows are you using? Are you rendering to a separate process?
I would start by individually turning off programs that are running in the background, then start turning off windows "features" like Aero (if you have Win7 or Vista) and then indexing.
Laurie
Sorry that you are having some problems and are frustrated, that's no fun. 
I am running P8 and P2010 on Windows 7 x64 bit with no hiccups what-so-ever. However I did have an issue simular to what you are experiencing I think with P7 and/or PoserPro (can't quite remember). If I had V3 loaded as a default figure and went to rotate her when Poser opened the system would freeze and crash. I tried loading another figure as the default (Simon) and could open Poser and rotate the figure with no crash...go figure. So that's what I did.
Now I am not saying that V3 is defective, but encouraging you to try possible another figure for trouble-shooting measures. If it's a certain figure that will crash your system, is it when you try and rotate the figure? Will Poser open without doing anything to the figure. Try just deleting the figure and loading a new figure...stuff like that. That's how I figured out a work-around.
Hope this helps. 
Comitted to excellence through art.
Could be memory issues, in which case:
update your graphics accelerator card's drivers
Also:
update Adobe flash
update Quicktime
Inside your OS settings for graphics, decrease graphics acceleration a notch or two.
Use graphics card management application software, and:
decrease size of mipmaps, switch off anti-aliasing, increase texture filtering, and generally do whatever it takes to increase performance and reduce quality, as far as tolerable
Inside your OS, use settings to optimise performance, rather than quality.
Finally, hardware - check for overheating - faulty fan or cooling settings of graphics accelerator card
Eternal Hobbyist
My Video card is a 896MB NVIDIA® GeForce GTX 260 Core
There are no "over heating" or faulty fans - lol
As stated before - I've updated the video drivers multiple times. (except the one time in Jan when Nvidia yanked the driver because it was faulty.
Once the "Freeze" happens - if I relaunch right away, and even just load the default low res "ball" prop - it will Re-Freeze when I try to delete it.
D
I came, I rendered, I'm still broke.
see, you are the only one :)
Its really weird with poser. I am using vid drivers from 5 years ago. Everything else works, so I'm not about to change anything for Poser, or any other app.
I do have some strange locks and crashes every now and then, but I've had that with every version of Poser I've had, and I've had all of them except 7.
Humankind has not
woven the web of life. We are but one thread within it.
Whatever we do to the web, we do to ourselves. All things are bound
together.
All things connect......Chief Seattle,
1854
When it happens once a month, is it the same time every month? (The same for weekly)
Is your system set up to receive updates from an antivirus/malware/something?
How is your system set up to scan for virii and the like?
"Few are agreeable in conversation, because each thinks more of what he intends to say than that of what others are saying, and listens no more when he himself has a chance to speak." - Francois de la Rochefoucauld
Intel Core i7 920, 24GB RAM, GeForce GTX 1050 4GB video, 6TB HDD
space
Poser 12: Inches (Poser(PC) user since 1 and the floppies/manual to prove it!)
Quote - When it happens once a month, is it the same time every month? (The same for weekly)
Is your system set up to receive updates from an antivirus/malware/something?
How is your system set up to scan for virii and the like?
no it's nothing that regular or predictable.
D
I came, I rendered, I'm still broke.
This sounds like an issue I had on Poser 7/Poser Pro.
I finally ran it down to my CPU. Seems that my AMD Dual Core would freeze if both cores were being pushed. My work around was to render with one thread until I upgraded to a quad core 6400+. As a test, try setting threads = 1. If that solves the problem, I'll bet a buck that it's your CPU.
Sturwurk: try this with Poser 8. Seems my IDL render times were so slow after SR3 that I had trouble getting a render to finish. While this little trick suggested by BB didn't solve all my problems, it took a lot of the load off my processor and for some odd reason, my renders are faster now that Poser 8 isn't taking up all the cpu cycles ;o). I know it doesn't make sense, but that's just the way it is...lol. I don't know if this will work with Pro 2010, but try it with Poser 8 and see if anything improves for you. At this point in the game, anything's worth a shot ;o).
Laurie
Quote - Sturwurk: try this with Poser 8. Seems my IDL render times were so slow after SR3 that I had trouble getting a render to finish. While this little trick suggested by BB didn't solve all my problems, it took a lot of the load off my processor and for some odd reason, my renders are faster now that Poser 8 isn't taking up all the cpu cycles ;o). I know it doesn't make sense, but that's just the way it is...lol. I don't know if this will work with Pro 2010, but try it with Poser 8 and see if anything improves for you. At this point in the game, anything's worth a shot ;o).
Laurie
I want to try that - but - I see it references a 32 bit - and my machine and PoserPro are 64 bit - any ideas?
I came, I rendered, I'm still broke.
Quote - > Quote - I went ahead and made the new shortcut - fired it up, and it did launch - I'll use that for a while and see if it behaves itself - Thanks!
D
I've gotz my fingers crossed for you ;o).
Laurie
Go ahead and uncross them - that was not the fix.
Poser Pro is fine right now - it may be for a month or a week or another 20 mintues - But Poser8 has been freezing up for weeks - I tried the new shortcut on it - and it still froze.
Oh well - lucky me
Oh and just an FYI: I've sent Smith Micro my before and after Preference Settings also, they could not find a problem.
I came, I rendered, I'm still broke.
Quote - > Quote - > Quote - I went ahead and made the new shortcut - fired it up, and it did launch - I'll use that for a while and see if it behaves itself - Thanks!
D
I've gotz my fingers crossed for you ;o).
Laurie
Go ahead and uncross them - that was not the fix.
Poser Pro is fine right now - it may be for a month or a week or another 20 mintues - But Poser8 has been freezing up for weeks - I tried the new shortcut on it - and it still froze.
Oh well - lucky me
Oh and just an FYI: I've sent Smith Micro my before and after Preference Settings also, they could not find a problem.
Read the post directly above. I'm still betting a system32 folder still exists on your 64 bit OS, since 32 bit software is still capable of running in it. You may want to try the shortcut fix exactly as BB suggested it. If you do have a system32 folder, all your Poser 8 info will be in there. Not your Pro 2010 of course ;o).
A quick follow up - I just deleted my preferences (again) for poser 8 - and now it's unfrozen. - I strongly believe either something keeps corrupting the preferences in poser - dont know if it's in inside or outside source.
but - to test that before - I've removed the preference from Poser Pro - restarted - had it Un freeze - then replaced the earlier preferences and it still worked fine.
so, shrug - guess I'm just special.
D
I came, I rendered, I'm still broke.
you hereby win the special person award for July 2010
Congratulations !!!
"and what does he win , audience", as the MC holds the mic out so the crowd can reply ....
" A great big hug and kiss from us all " .... and the applause rings throughout the auditorium as everyone is all smiles and gives each other hugs and kisses....
"and no tongues", The MC shouts with a big roaring laugh and the audience is besides themselves with laughter themselves.
"And you guys, no slips to the buttocks area with those hugs ". ha ha ha ha haaaaaaaaaa !!!
the audience is delerious with laughter.
"OK, hold that thought folks ", says the MC, "its time for a commercial from our favorite software, Poser, now in version 15". " say what!!!! ...with no more lock or hangs" !!!!
Humankind has not
woven the web of life. We are but one thread within it.
Whatever we do to the web, we do to ourselves. All things are bound
together.
All things connect......Chief Seattle,
1854
Quote - you hereby win the special person award for July 2010
Congratulations !!!
"and what does he win , audience", as the MC holds the mic out so the crowd can reply ....
" A great big hug and kiss from us all " .... and the applause rings throughout the auditorium as everyone is all smiles and gives each other hugs and kisses....
"and no tongues", The MC shouts with a big roaring laugh and the audience is besides themselves with laughter themselves.
"And you guys, no slips to the buttocks area with those hugs ". ha ha ha ha haaaaaaaaaa !!!
the audience is delerious with laughter.
"OK, hold that thought folks ", says the MC, "its time for a commercial from our favorite software, Poser, now in version 15". " say what!!!! ...with no more lock or hangs" !!!!
With my luck it's more like
"Well Bob, tell him what he could have won..."
I came, I rendered, I'm still broke.
I had a lot of problems with Poser 8 trying to run at the same time as Firefox, and it seems to have been because of the Adobe Flash non-IE plugin that Firefox uses, I believe Chrome and other non-MS browsers use the same plugin. Right now my problems seem to have gone away, after I got rid of another old version Flash9d.ocx that the Adobe installer and uninstaller failed to remove. You might try the same.
http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2805208&page=1
*note my symptoms were pretty different, but still might be worth a try
Quote - I had a lot of problems with Poser 8 trying to run at the same time as Firefox, and it seems to have been because of the Adobe Flash non-IE plugin that Firefox uses, I believe Chrome and other non-MS browsers use the same plugin. Right now my problems seem to have gone away, after I got rid of another old version Flash9d.ocx that the Adobe installer and uninstaller failed to remove. You might try the same.
http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2805208&page=1*note my symptoms were pretty different, but still might be worth a try
Cool, I checked my system 32 folder and just found PoserPro2010Trust.cfg in the macromed folder. I will switch back to IE Explorer for a while to see what that does though - always willing to try something new!
D
I came, I rendered, I'm still broke.
You're not the only one to have had this problem. I did as well and got the same responses from Smith Micro. I found what was causing my problems. It was a program called System Mechanic. When the dialog box freeze problem occurred, I opened task manager and located SManylizer.exe, selected it and ended the task and BANG, Poser unfroze, the dialog box was gone and all was well as if nothing had ever happened. Since I have disabled background analyzing, Poser 8 runs without this problem, actually, I don't get the FFRender crash anymore either.
The next time you contact Smith Micro, ask for a tester named John Csaky. He and I went at length about this and other registry management programs. One thing is certain, System Mechanic and Poser 8 don't work and play well with each other. I think I remember something about Firefox as well so the others are probably right but if you are using System Mechanic, disable all of the automatic features and use the program manually as needed. At least this was my problem and solution but Csaky walked me trough the process when the others there were screaming "change your video drivers".
Quote - You're not the only one to have had this problem. I did as well and got the same responses from Smith Micro. I found what was causing my problems. It was a program called System Mechanic. When the dialog box freeze problem occurred, I opened task manager and located SManylizer.exe, selected it and ended the task and BANG, Poser unfroze, the dialog box was gone and all was well as if nothing had ever happened. Since I have disabled background analyzing, Poser 8 runs without this problem, actually, I don't get the FFRender crash anymore either.
The next time you contact Smith Micro, ask for a tester named John Csaky. He and I went at length about this and other registry management programs. One thing is certain, System Mechanic and Poser 8 don't work and play well with each other. I think I remember something about Firefox as well so the others are probably right but if you are using System Mechanic, disable all of the automatic features and use the program manually as needed. At least this was my problem and solution but Csaky walked me trough the process when the others there were screaming "change your video drivers".
Good to know! You summed up exactly how I feel I've been treated for months by Smith Micro - I'm not running SystemMechanic - but if it happens again - I'm encouraged to take your steps to find the culprit. - Thank You
I came, I rendered, I'm still broke.
I haven't had P8 for that long but I have had this dialog freezing and had to close everything with the task manager. I haven't reported it because it has not been consistent.
I can't tell tech support how to replicate my problem. I guess when they can't - they fall back on known issues that cause similar problems. Which is well and good and that may help most of the time. But some people tend to think one fix fits all and not actually listen/hear what the customer is actually saying.
It seems to be better since I took P7 off but shrugs that is really a hard statement to make with a fluctuating inconsistent problem. I will try to be more vigilant to conflicts, thanks to Doran's post and John's help and patience. I will see if I can find a culprit also.
Quote - I haven't had P8 for that long but I have had this dialog freezing and had to close everything with the task manager. I haven't reported it because it has not been consistent.
I can't tell tech support how to replicate my problem. I guess when they can't - they fall back on known issues that cause similar problems. Which is well and good and that may help most of the time. But some people tend to think one fix fits all and not actually listen/hear what the customer is actually saying.It seems to be better since I took P7 off but shrugs that is really a hard statement to make with a fluctuating inconsistent problem. I will try to be more vigilant to conflicts, thanks to Doran's post and John's help and patience. I will see if I can find a culprit also.
Nice to know we are not alone! Why not go ahead and report it to Smith Micro - at least that will be two of us in the books. :)
I came, I rendered, I'm still broke.
Well if you're a Poser 7 user you probably shouldn't expect any bugfixes (I'm hopeful they'd still release a bugfix here and there for P8 but I kinda doubt it).
Quote - Well if you're a Poser 7 user you probably shouldn't expect any bugfixes (I'm hopeful they'd still release a bugfix here and there for P8 but I kinda doubt it).
I've only been referring to Poser 8 and Poser Pro 2010 - all earlier forms of Poser did not have this particular problem for me - I really think it stems for the Flash library.
D
I came, I rendered, I'm still broke.
Nod, the previous responder was talking about P7 though.
edit: or were they? "took P7 OFF" oops
You are not alone ...
A minor chore is when I scroll too fast through the library and P8 sr3 freezes. Solution : minimizing the program and back to full screen unlocks the freeze.
A major chore however is the Back-To-Desktop-Crash. Occurs often but not only when Poser has been idle for too long. Never happened while rendering though.
Never had this with previous versions.
I had the same problem with Poser 8, and the same trouble when trying to report the problem to customer support. What finally worked for me was reinstalling Poser. Then everything was fine. I've been assuming that Poser needed to be reinstalled after the graphics driver updates, for some reason.
At any rate, now it's quite stable. Enough so for me to use it and end up fighting with a number of lesser bugs. :lol:
===========================sigline======================================================
Cage can be an opinionated jerk who posts without thinking. He apologizes for this. He's honestly not trying to be a turkeyhead.
Cage had some freebies, compatible with Poser 11 and below. His Python scripts were saved at archive.org, along with the rest of the Morphography site, where they were hosted.
sturkwurk if it happens again I will report it. It seems to be better since I took off Poser 7, which makes no sense, but I will see how it goes. I already tried some of the things mentioned here but I don't think I have updated quick time and flash in awhile so I will do that.
Cage, I don't remember if I updated the drivers before or after installing P8. Do you know if I can just re-install it over the P8 I have now and not lose the items I just installed to it, like python and such, for P8?
Quote - Cage, I don't remember if I updated the drivers before or after installing P8. Do you know if I can just re-install it over the P8 I have now and not lose the items I just installed to it, like python and such, for P8?
As far as I can tell, that should be safe. I hadn't installed much in the P8 directory before re-installation, but all of it was still there after the process.
===========================sigline======================================================
Cage can be an opinionated jerk who posts without thinking. He apologizes for this. He's honestly not trying to be a turkeyhead.
Cage had some freebies, compatible with Poser 11 and below. His Python scripts were saved at archive.org, along with the rest of the Morphography site, where they were hosted.
I think it was nVidia and V4 that caused me problems with P7. Once I changed some setting on the video card, my problems went away. Haven't reurned with P8 or PP2010.
I seem to recall that V4 and P7 had a problem with the Morphing Tool also.
What happens when you use SreeD instead of OpenGL? Same problems?
Quote - My Video card is a 896MB NVIDIA® GeForce GTX 260 Core
There are no "over heating" or faulty fans - lol
As stated before - I've updated the video drivers multiple times. (except the one time in Jan when Nvidia yanked the driver because it was faulty.
Once the "Freeze" happens - if I relaunch right away, and even just load the default low res "ball" prop - it will Re-Freeze when I try to delete it.
D
"That government is
best which governs the least, because its people discipline
themselves."
Thomas Jefferson
yes it locks up on SreeD also.
Quote - I think it was nVidia and V4 that caused me problems with P7. Once I changed some setting on the video card, my problems went away. Haven't reurned with P8 or PP2010.
I seem to recall that V4 and P7 had a problem with the Morphing Tool also.What happens when you use SreeD instead of OpenGL? Same problems?
I came, I rendered, I'm still broke.
There are very few things that will cause any program, including Poser to freeze at Random...
One is an issue with the Program, but this would affect all users fairly regularly.... if this is not occurring, then you need to look at other causes.
System is not up to date. This includes Operating System, Browser (IE for Window Users, even if you do not use IE as your default Browser), Software Updates, Drivers, other application Updates, etc... You should always reboot and check for System Updates and other application updates again. With Vista and Windows 7 (and on XP when using some Security Software) I recommend downloading updates but installing them under Diagnostic Mode/Safe Mode.
Clean up your system.... I know there are those that do not think this makes a difference, but there have been articles in 3D World, PC World, etc... that say if you Defrag a Drive, even very large (fairly empty drives) there is a performance boost. My monthly steps for this is I run Clean Ups, Scan Drive, then Defrag Drive, then reboot. I have had one user recently that reported an issue with a specific Scene cleared up after doing this. I personally do not think that impacted the Scene File itself, but other resources the OS uses that was leading to the issue (Memory Errors when Rendering)
Conflict with other Processes. To rule this out, or locate the culprit, use MSCONFIG on Windows or Safe Boot on MAC to limit Processes to only those required on a system. If the issue does not occur, then you need to do some additional testing to locate the cause, like the user mentioned System Mechanic. Normally once located, users can find a setting that they can change and the issue is resolved. These types of issues are hard to test when we do not have the software.
One note (and I have replied to the OP directly).... When deleting Preferences seems to fix the issue for a time, you can be sure that the corruption of the Preferences is the culprit. The trouble here is finding out what is being corrupted and more importantly what is corrupting the files (or more specifically, which file) When you do find a temp fix, such as deleting a file, Save that file instead of deleting and when you relaunch the program, save the newly created preference files. Send those to Support. We can look at them and see what changed to at least figure out if it is just one file or a couple...
Those that use Custom Preferences (most of us) Save three versions... The bad ones, the Default ones on Launch, and the Customized ones after making the Custom changes and closing the application. This will allow us to see if any specific setting is causing the issue.
ratscloset
aka John
to bring it up to speed - I no longer delete the preferences as part of the fix - this was a habit started by a Smith Micro tech - I did a test by deleting the preferences - getting poser to unfreeze - then put the old preferences back in place - it still worked fine.
(for a week or two)
D
I came, I rendered, I'm still broke.
If by preferences you mean Poser ini, try resetting preferences, set the preferences like you want, then set poser.ini to read only.
I have a lot of strange problems if P8 or 2010 opens in Screed, so I had to do that on both programs to force them to open in OpenGL. For me, once the program opens in OpenGL, I can switch to Screed and have no problems.
My problems were similar to what I had in P7 and the original PoserPro if I had "threaded optimization" turned on in my video card settings.
Although repeatable on my end every time, Smith-Micro couldn't duplicate the problem so I am resigned to live with it.
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I've been treated like a leper up to this point, as if I am the only Poser user in the world having this one problem with both Poser 8 and Poser Pro 2010.
Here's what happens - Poser freezes up completely. I'll load a figure like V4. I'll pose her, and when I encounter a dialog box within Poser - Poser just freezes up on the "ok"
I've also noticed if I didnt encounter the dialog box, Poser will freeze upon a render.
Now for the fun part - this only happens once a month (sometimes) or weekly (sometimes) and I've even gone two months with no incident, then suddenly it's a daily thing.
Sometimes I can just shut off the program through the "not responding Windows box, wait a few minutes and it's fine, or the big "fix" involves throwing away all my Poser Preferences - turning off the machine - and restarting.
I have been reporting this to Smith Micro since December - they've tried to point the finger at the video drivers (which I've continually updated), they blamed the daz figures saying it was because of the External Binary Morph Targets (unchecked from that day forward), they said it was a third party add on to Poser (which I didnt have any in Poser Pro at first and it still did it) Now they tell me - that I'm the only one having this problem and it must be something else in my box doing it.
Well fine - I get to be the fluke monkey once again.
But am I really? Is anybody else having this problem?
Yes I'm running the latest updated version of Poser 8 (SR3)
A few months ago there was a thread about this same problem - and different people were getting mixed inconsistent results shutting off various background programs - did anybody ever find the culprit?
Other things I've tried - I used to have all my Runtimes on a separate drive - I switched it to the main C: drive - but it still locked up.
Now for the record - Poser 4-7 never did this to me.
I blame the Keebler Elves - with their smug chocolately treats they can get away with anything.
D
I came, I rendered, I'm still broke.