Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Hi gypsyangel,
I have issued you refunds on both orders as per your request. The gallery plus subscriptions normally take 24 hours to process due to them being a reoccurring monthly charge they have to be put into our billing system. There was a delay in processing orders that came through on the 14th and 15th due to our annual admin meetings that were all day both of those days then the weekend being right behind that. We have to be physically in the office in order to process subscriptions due to the billing system input.
Sorry for the inconvenience.
Stacey
This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.
I was not aware that the Gallery Plus sub was going to take some time to get posted. So I ended up ordering it twice And since I can't get anything uploaded for promos (which is the ONLY reason I ordered it) please just cancel both orders.
Order numbers:
111836410
111836411
Thank you. And it would REALLY be nice if you would consider letting merchants post more than once a day for promos. It's your money, too. :-|
Laura