I've emailed you twice now about a product that I feel I should be refunded or given a store credit because it had the wrong information on the front page... So far nobody has bothered to reply.... Any chance of someone getting back to me..?

Hi,
I have not seen an email come through from you. Have you contacted the vendor about this yet through sitemail? The vendor will need to authorize the refund.

Preston

I've sent two emails to store@renderosity.com. It's up to you to authorise a refund or store credit because you're the business I purchased from.... If I purchased a defective fridge, I'd go to the shop I bought it from, not the manufacturer....On the rare occasions I've had to ask for refunds it has always come from you.....Your store made the mistake on the product page, not the vendor...

The emails were signed with my real name, not my alias on here....

Our policy is that the vendor must authorize the refund because it is their product not Renderosity's. Sitemail the vendor and see if they can help you. If not tell them to email us at vendors@renderosity.com and request a refund.

Sorry, that's not how it's worked before.... Who designs the product page..? You do, not the vendor.... The error is your doing by not including vital information in regards to that product which meant I purchased it when I wouldn't have done, had all the information been made available....If you won't deal with this as the selling Company then please direct me to someone higher....

Actually, the product page info is entered by the vendor himself, not the store! So you do need to contact the vendor first and sort this out with him abiding by the store's policy!

If he's made a description error as you claim, he will authorize the refund and it will be done right away.

You may contact him with your alias via sitemail and make sure you mention the order number to him.

The vendor is obliged to reply to your message within 48 hours!

This is bullshit, breaking all retail laws with this stance... When I make a purchase from anyone as a buyer, I legally enter into a contract with you, the seller, and it is up to you to make right any errors..... I should have known not to expect anything else from here.... There's no quibble like this at DAZ, they look at your issue and give store credit or refunds without buyers having to jump through hoops when they've got it wrong...

You haven't even yet told us what the product is or the order number. We did not get the original email. We are always happy to help. If you do not want to contact the vendor personally I will do it for you. but you need to send that info to me directly at jennblake@renderosity.com so I can take a look at it. I can review the product page...just give me the details as to what you feel is described incorrectly. I need that info to help you. I will look for it to arrive.

Two emails were sent to you, my provider says they've gone... Forget it, can't be arsed with this, I've more important things to do, as I'm sure you have.....