I purchased a product from DAZ recently and I could not get it to do what it was advertised to do. I emailed technical support asking how to achieve this task and instead of emailing back instructions or help the lady basically just said "the product should do what you want". I then emailed back and was very polite and asked if she could please be very specific with the instructions, i explained i was able to get a similar result using the software another way and again instead of sending a helpful response she just wrote "it should work the same way as the other thing you tried" and that was it. So i ask for a refund and another lady emails back and says they are going to refund me but i email her back and say, i really just wanted to know how to make it do what i wanted but the tech lady was sending unhelpful very short responses, i said that i would love to keep the product if someone could just answer the question so this office lady emailed back and basically said "sure, its your choice. let me know if there is anything else we can do for you." which wasnt helpful at all (i was hoping she would somehow make the unhelpful tech lady email me back a correctly detailed response)- SO thats my first experience with DAZ customer service and it was really really bad. I figured the best i could do is share my story with my peers. the end. :)

1. Why don't you post your issue here on in the forums at Daz; maybe someone will provide you with some help. 2. I am sorry your experience went that way. Many of us, me included, have had an overall fantastic relationshiip with Daz, EVEN WHEN THERE HAVE BEEN ISSUES with our purchase, product, etc. I stand among those who have sent very nasty message to them, only to have them respond with a very over-reaching, positive level of support (even though I was rude in the email). They have been having support issues lately, and I agree that it seems to have been going on longer than should be expected. Check here to see if anyone can help you. If not, I am sure they will provide you with a refund.

Attached Link: http://forum.daz3d.com/

You should definitely post this at the DAZ forum. They don't censor complaints or bad press from customers and are pretty open to helping out with any problems. Obviously, you'd prefer to get the product working, so I reckon you'll find the help you need there. If not, the forum administrator will forward your post to someone for immediate action/refund/whatever. mac

Yeah, post the problem here, your more likely to get some help that way.

Another thing you might try is calling at their toll-free number. Give a concise explanation of the problem to the person who answers the phone. Ask to be transferred to a tech support person if one is available. If one is not, ask for a callback. It's very likely that you can get this resolved. As others have said, if you'd care to name the product and the problem, you can probably get friendly help here, too. If all truly fails, DAZ does honor their refund policy. I understand about preferring a working product to a refund, though. That would be the happiest solution.

I too would say call the toll free number, I have called them so much they know my name before I even tell them who I am, and they are always helpful and polite :)

During the recent 50% off sale i purchased an item with a coupon...i recently checked my bank account and noticed that the coupon was never applied to the final price..I emailed Daz about this mistake and they gave me a credit back. So while it may not always be perfect i do believe they will try to make a customer happy. eric

Well, they will do things money-wise such as refunding and all, but they don't do tech support that I'm aware of. I can't blame them - it's a big PITA to support software, and they'd have to charge a lot more for it before they could afford to do that.

But still. Sometimes even their models are that way. I bought 'Cool Coils', and wrote them several times about how it won't scale - it's like the xScale dial is broken. They never responded, so I can't really use the hair. I suppose I could have returned it, but what I REALLY wanted, was the hair, in a working model.

It is possible that if the item was brokered you might have better luck speaking with the person who made it. A quick email or IM to the maker will probably get you up & running in no time.

There aren't any women apart of the internal Daz production staff making Poser products. You likely spoke to someone in sales or marketing. If you post your question here about the particular product I am pretty sure I or someone else here can answer your question. Regards, Anton

could have just e mailed the broker and asked them your questions.

By the way this has been a horrible experience reading this topic, now that you did not get the first class help you demand your here to trash daz grow up.

Well gee, DarkMatter... nobody eversaid that the product was INDEED brokered, nor did object22 actually trash DAZ in any way: just reported a bad customer support experience. No where in that post does object22 say anything derogatory about DAZ, just their customer service. It was an honest and descriptive post, well written. More than could be said about your one line wonders.

object22 has posted this in at least two forums. People have offered to help, but object22 still hasn't described what the problem is... hmm?

Stop it already with the flamethrowers, people. Nobody's perfect, and that includes DAZ. FYI, 'Cool Coils' IS a DAZ product, and 'contacting the broker' will not help in this case. If you'd looked first, you'd have seen that. I think people are perfectly justified in stating their dissatisfaction with a product here. If you find it annoying, simply don't read it.

Wasn't it Anton (PhoenixRising) who created the cool coils for Daz? Anyway that's beside the point, object22 didn't bother to mention which product it was s/he bought all his/her post said was "it didn't work & daz suck cause they didn't help me to make it work" I agree it's right for people to complain about something if it doesn't work. But then Daz aren't always the right people to ask for help, there's more people per square inch in the various poser forums who can help than in the whole of the Daz company. All it needed for object22 to get a fully working product was a small vital piece of information, exactly what bleedin product is s/he complaining about. One extra line in the original post & everything would have been solved within hours if not minutes, simple really ;)

He's not talking about the problem with the product. He's talking about the problem with customer service. If he is not getting good answers from technical and customer support, that is an issue. It's just as valid as posts praising customer support.

The above said, I'm a stubborn technonerd, and after confirming that the Coil Coils wouldn't scale and not finding an obvious reason why, I jumped through some hoops to figure out. BTW, has anyone noticed the internal name and name it shows on loading is "Cool Cloils"? ;) Here's the problem. There are extra channels in the hair file that are confusing Poser. Delete these, and it scales normally again. Channels are: * smoothScaleY upNeck_scaleY * jointX jointx * jointZ jointz * twistY Twist That's about line 291 through line 412.

Attached Link: http://forum.daz3d.com/viewtopic.php?t=1026

Just fyi object22 didn't have a problem with the Cool Coils *I was trying to use morph master pro 2 to morph mike 3 into the freak for an animation. Codetwister (the creator of morphmaster 2 pro) emailed me back today and said this software cannot do that. I was very clear and specific and used my bestest good grammar when corresponding with DAZ. I didnt give them the special generic version I put in my post on here I know I can export each Freak body part as an obj morph target and apply them to mike 3 but was hoping morph manager pro 2 would do a full body conform morph in less time. After posting here DAZ did email me directly and offer to help which i thought was sweet. i appreciated that they worked to correct the situation although ideally it would have been nice to get help without having to first share a negative experience on the forum. the end* *Ron DeFreitas DAZ Forum Team A special thing such as this really doesn't fall within the realm of a tech support problem, though, IMO.*

Sure would be nice if we did have an edit button! I also got confused over who had the problem with the Cool Coils, so I'm glad y'all reminded me before I embarassed myself sending it to the wrong person! I just sent an IM to kamilche letting sa know I'd put a solution here.

Oooh, wow, I'm impressed FyreSpiryt! You've 'saved' Cool Coils for the Posette model now! :-D

I'm rendering her in her new cool coils as we speak.... it's so BEAUT-i-ful. :~)

I'm a programmer, but I still don't see how you guys can figure that stuff out. :-P I'm just not a 3D person, I guess.

Really - DAZ tech support is sucky, I've always experienced that. Even when I had custom commissioned models. :-D I commissioned the P4 tunics, did ya know? When I was evaluating their finished model, I told them that I had specified that the belt be separate from the tunic. They did it that way for the female, but not for the male. You know what their response was? 'I feel you're getting much for your money.' And they left it the way it was, and to this day, the P4 male tunic has a 'nailed on' belt.

So even when you spend thousands for custom models, don't expect any different. They do what they want to do, and if you don't like it, lump it. I haven't complained much, because ALL YOU ARTISTS are the same way! Really! :-D You're soooo difficult to work with. Yeah. I'm a programmer, saying that out loud... in an artistic forum... eep. (begins to look about uncomfortably)

(tucks tail and runs!)

--Kamilche